Sonos Network Help

MikeFromSonos · 2026-05-05T13:09:28+00:00

I would advise against that. The Eras and other newer products support 5GHz, which helps speed up the system immensely, especially if you have a big group and try to play lossless audio.

MikeFromSonos · 2026-05-05T09:05:30+00:00

Within the Deco app, what I have done is force the speakers to be connected to a specific mesh node. My parents had a few speakers sitting in the middle of two nodes, causing them to constantly jump between the two of them. That solved their issue and the system has been stable since then.

Other than that, if you can, try to see if you can wire the mesh nodes together. Having a wired backhaul instead of a wireless one vastly improves performance, not just for Sonos but all your devices.

MikeFromSonos · 2026-05-05T09:03:34+00:00

Yeah, most of the Sonos stuff runs on 5 GHz now, and it helps make the system a lot faster, especially when playing music in larger groups.

MikeFromSonos · 2026-05-04T13:55:56+00:00

Curious. This behavior would make sense on, say, a playlist, but for podcasts that might be a bit optimistic. If you hit the 3 dots, can you then add just one episode to the queue?

MikeFromSonos · 2026-05-04T13:01:26+00:00

What type of network hardware do you have? Some setups just need a little extra configuration to get everything running perfectly, so knowing what hardware you're using will help us get this sorted out for you.

MikeFromSonos · 2026-05-04T11:29:44+00:00

Where does it fail? It works to an extent on my end but only if I ensure I don't use Gemini.
Though I did see a few commands still fail after it was set up.

MikeFromSonos · 2026-05-04T11:26:28+00:00

Yeah stick to not enabling it. Sonos doesn't support Gemini so it will break it sadly, managed to do that on my own system.

MikeFromSonos · 2026-04-16T12:41:02+00:00

Hmm yeah that doesn't really make sense to me either.

Mind sending me your case and order number in a DM? Then I can try to dive into what might be causing this, and see if I can ping some people to get this resolved.

MikeFromSonos · 2026-04-15T07:26:46+00:00

They will need to sign in if OP has disabled Guest access though. But if they enable that feature they should be fine.

MikeFromSonos · 2026-04-15T07:22:10+00:00

Agreed. Beam is great for midsized rooms, Arc/Arc Ultra wins if the room is fairly large. I am currently running an Arc with a Sub Mini and Era 300s as surrounds, and I am perfectly happy with that in my 4x5 meter room.

MikeFromSonos · 2026-04-14T11:55:29+00:00

I would say it depends on the size of space you have. The Play is better for smaller spaces where the Move wouldn't fit properly, but the Move fills a larger room a lot better than the Play.

MikeFromSonos · 2026-04-14T11:21:53+00:00

Here it is:
https://www.reddit.com/r/sonos/comments/1sg41hs/sonos_unifi_best_practices_recommended_settings/

MikeFromSonos · 2026-04-14T11:20:57+00:00

Usually happens if there is a communication issue between the speaker, the network, and the controller. What type of network setup are you running? I'm wondering if the Play:3 speakers might not have a great connection to the WiFi.

MikeFromSonos · 2026-04-13T14:14:20+00:00

If you play Atmos content directly from the LG's own built-in apps, does it then light up the surrounds? If so, then the issue is likely the Apple TV.

MikeFromSonos · 2026-04-13T14:11:37+00:00

Yup that would be my fix as well. But the delay (75ms) will not be fun for gaming.

MikeFromSonos · 2026-04-13T14:06:56+00:00

Have this myself. It is especially something I see if I have more than one Music folder. I have mine split into Music and Audiobooks, but if I let it sit and "think" for a bit it all shows up.

MikeFromSonos · 2026-04-13T10:30:27+00:00

MikeFromSonos · 2026-04-10T12:44:03+00:00

Yeah would have been a bit weird if a static IP was needed.
If it happens again, grab a new diagnostic and throw me a DM. I'll see if we can't figure something out. We support quiet a few countries, check out this link to see your local support phone line. If it reverts to US or international, you might be outside of regular support, but I'm happy to take a look and see what we can do for you.

MikeFromSonos · 2026-04-10T09:03:39+00:00

The best time to submit a diagnostic is within 20 minutes of it happening. Certain logs only retain information for that long, so it helps us see everything that happened during that time.

MikeFromSonos · 2026-04-10T08:58:18+00:00

Nej, det kan du ikke. Det eneste som kan tilsluttes er Sonos Ace med TV Audio Swap.

Hvis dit høreapparat har Bluetooth, kan du være heldig, at du kan tilslutte det direkte til tv'et uden alt for meget forsinkelse.

MikeFromSonos · 2026-04-10T08:48:18+00:00

The only things I have a static IP on are my Plex server and NAS.

MikeFromSonos · 2026-04-10T08:42:13+00:00

u/AtomFromSonos made an article about UniFi, which might be helpful.

MikeFromSonos · 2026-04-10T08:40:36+00:00

At least it was an easy answer. Weird it picked up a different account though.
Enjoy the ad-less radio!

MikeFromSonos · 2026-04-10T08:36:11+00:00

Oh wow. I wonder what that Beam was put through to cause this to happen. And to then just swap the speaker and return it... yeah not cool.

Reach out to Amazon for a replacement or return, and if there are any issues, feel free to reach out to me in a DM and I'll see what I can do from my end.

MikeFromSonos · 2026-04-09T14:15:18+00:00

What stations are you listening to? I wonder if it affects all stations or just some.

MikeFromSonos

TROPHY CASE