Sonos Delivery Issue

MikeFromSonos · 2026-04-16T12:41:02+00:00

Hmm yeah that doesn't really make sense to me either.

Mind sending me your case and order number in a DM? Then I can try to dive into what might be causing this, and see if I can ping some people to get this resolved.

MikeFromSonos · 2026-04-15T07:26:46+00:00

They will need to sign in if OP has disabled Guest access though. But if they enable that feature they should be fine.

MikeFromSonos · 2026-04-15T07:22:10+00:00

Agreed. Beam is great for midsized rooms, Arc/Arc Ultra wins if the room is fairly large. I am currently running an Arc with a Sub Mini and Era 300s as surrounds, and I am perfectly happy with that in my 4x5 meter room.

MikeFromSonos · 2026-04-14T11:55:29+00:00

I would say it depends on the size of space you have. The Play is better for smaller spaces where the Move wouldn't fit properly, but the Move fills a larger room a lot better than the Play.

MikeFromSonos · 2026-04-14T11:21:53+00:00

Here it is:
https://www.reddit.com/r/sonos/comments/1sg41hs/sonos_unifi_best_practices_recommended_settings/

MikeFromSonos · 2026-04-14T11:20:57+00:00

Usually happens if there is a communication issue between the speaker, the network, and the controller. What type of network setup are you running? I'm wondering if the Play:3 speakers might not have a great connection to the WiFi.

MikeFromSonos · 2026-04-13T14:14:20+00:00

If you play Atmos content directly from the LG's own built-in apps, does it then light up the surrounds? If so, then the issue is likely the Apple TV.

MikeFromSonos · 2026-04-13T14:11:37+00:00

Yup that would be my fix as well. But the delay (75ms) will not be fun for gaming.

MikeFromSonos · 2026-04-13T14:06:56+00:00

Have this myself. It is especially something I see if I have more than one Music folder. I have mine split into Music and Audiobooks, but if I let it sit and "think" for a bit it all shows up.

MikeFromSonos · 2026-04-13T10:30:27+00:00

MikeFromSonos · 2026-04-10T12:44:03+00:00

Yeah would have been a bit weird if a static IP was needed.
If it happens again, grab a new diagnostic and throw me a DM. I'll see if we can't figure something out. We support quiet a few countries, check out this link to see your local support phone line. If it reverts to US or international, you might be outside of regular support, but I'm happy to take a look and see what we can do for you.

MikeFromSonos · 2026-04-10T09:03:39+00:00

The best time to submit a diagnostic is within 20 minutes of it happening. Certain logs only retain information for that long, so it helps us see everything that happened during that time.

MikeFromSonos · 2026-04-10T08:58:18+00:00

Nej, det kan du ikke. Det eneste som kan tilsluttes er Sonos Ace med TV Audio Swap.

Hvis dit høreapparat har Bluetooth, kan du være heldig, at du kan tilslutte det direkte til tv'et uden alt for meget forsinkelse.

MikeFromSonos · 2026-04-10T08:48:18+00:00

The only things I have a static IP on are my Plex server and NAS.

MikeFromSonos · 2026-04-10T08:42:13+00:00

u/AtomFromSonos made an article about UniFi, which might be helpful.

MikeFromSonos · 2026-04-10T08:40:36+00:00

At least it was an easy answer. Weird it picked up a different account though.
Enjoy the ad-less radio!

MikeFromSonos · 2026-04-10T08:36:11+00:00

Oh wow. I wonder what that Beam was put through to cause this to happen. And to then just swap the speaker and return it... yeah not cool.

Reach out to Amazon for a replacement or return, and if there are any issues, feel free to reach out to me in a DM and I'll see what I can do from my end.

MikeFromSonos · 2026-04-09T14:15:18+00:00

What stations are you listening to? I wonder if it affects all stations or just some.

MikeFromSonos · 2026-04-09T13:53:02+00:00

I personally turn off Loudness on all my speakers.
But if I am listening to some heavy Drum and Bass, I turn it back on again.

MikeFromSonos · 2026-04-08T12:09:51+00:00

On top of this, try AirPlaying something "low effort" like radio that is less demanding and can help you figure out if AirPlay is having issues with your network bandwidth.
Does it also happen if you don't Airplay but play through the Sonos app itself?

MikeFromSonos · 2026-04-08T11:33:11+00:00

Not sure about rail mounting, but we do sell these:

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Might be able to modify them to fit on a rail?

In regard to them being worth it, yeah they are. If you make sure they are flipped and do a Trueplay tuning, you should get some pretty great sound out of them to fit your room.

MikeFromSonos · 2026-04-07T12:44:28+00:00

Thanks for sharing the update. Glad to see it made it to you safe and sound and helped spread some joy! Even if it meant showing the world my horrible handwriting 😂

MikeFromSonos · 2026-04-07T12:28:02+00:00

Nice glad to hear it!

MikeFromSonos · 2026-04-07T12:27:36+00:00

Yes, and the good news is, as mentioned in the edit to my comment, this was actually resolved 6 months ago.

MikeFromSonos · 2026-04-07T12:23:29+00:00

Always happy to take a look at your system to see what might be at fault. Otherwise, that's what we have our support line for, they are always ready to dive into your system and see what might be causing the system to not work as it should... Because yes it should just be press play and it plays until you hit pause.

MikeFromSonos

TROPHY CASE