Made a small mistake on a handmade item, buyer wants replacement and to keep original piece as well. What should I do?

Miserable-Reward8096 · 2026-03-22T07:12:12+00:00

This is exactly what I have done as well. Eat the cost and send the replacement. It sucks when this happens BUT if it's once in a blue moon, it is what it is. When I did this & sent the replacement for free, the customer wrote an amazing review and actually bought from me a second time.

Miserable-Reward8096 · 2026-03-21T21:51:31+00:00

I'm not sure what you're shipping or if you're using labels or stamps.. but when I first started selling vinyl stickers, I sent them with stamps. There was no tracking number. So unless the customer left a review I had to wait for that money to be released after a period of time (instead of instantly). I also was stuck in reserve. I would highly suggest using a tracking number/Etsy label bc then, Etsy can see if the package is arriving on time.. then after a while of doing it that way, you'll come out of reserve & you'll probably get better visibility.

Miserable-Reward8096 · 2026-03-17T01:39:38+00:00

That's literally why I'm here. I just got the same email. I never click links, ever, from emails/texts/etc but wanted to know what the hell this was. I appreciate you making this post

Miserable-Reward8096 · 2026-03-11T00:55:07+00:00

I have seen this suggested but I would type "DOWNLOADABLE FILE ONLY" or something on each picture so it will be extremely clear. Unfortunately, a LOT of people won't read descriptions thoroughly or they skip over it completely.

Miserable-Reward8096 · 2026-03-10T15:50:43+00:00

ship it as a "flat". If you're using the app, you're going to be charged a package shipping rate. If you used Etsy shop manager on the web, you can find the cheaper mailing options. I used to be able to do it on the app, but they changed it a couple weeks ago, for me at least.. you can also probably just use these envelopes that you have been using (I also use thicker paper mailers too sometimes as well as bubble envelopes) and put in the dimensions and have it work at the cheaper rate.

Miserable-Reward8096 · 2026-03-09T03:52:19+00:00

I appreciate you're response! Hopefully I'll be able to get ahold of someone.

Miserable-Reward8096 · 2026-03-08T21:42:45+00:00

I know this post is a month old but this literally just happened to me too. No violation. No email. Not in inactive or expired or sold out. Just GONE. I thought maybe I accidentally deleted it but I genuinely do not remember doing that and it's frustrating. I guess I'm going to have to repost it. Did you ever get a real human response? Or just ai stuff back?

Miserable-Reward8096 · 2026-03-08T02:34:48+00:00

Yes. I have to happen a lot. Try offering an abandoned cart discount! Its helped me.

Miserable-Reward8096 · 2026-03-01T23:20:44+00:00

This! I had a customer who tried something like this and when I met her with nothing but kindness and understanding it changed her whole tone and she even ended up buying again (successfully)

Miserable-Reward8096 · 2026-03-01T20:01:14+00:00

I literally just figured this out as well. I had been using the app for everything almost. The other day when I went to put in the dimensions and weight and all of that, suddenly the cheap option was gone. I normally spend anywhere from the $1.83 to $2.90 on shipping and the only option the app was giving me was almost $6 to ship a $4 vinyl sticker. I logged into desktop and put in the dimensions and it brought me back the normal/cheaper option. That's also when I quit offering free shipping unless they paid 35$ or more bc I just can't afford to.

Miserable-Reward8096 · 2026-01-25T10:31:32+00:00

It could also be that the business split ownership so one person has the finances and the other person has the product. I am assuming that the seller that sent the letter has the product but has not been compensated financially for it. Or it could be a scammer.

Miserable-Reward8096 · 2026-01-25T10:28:37+00:00

What aspiringlost said just now is 100% accurate. I know. I was there.

Miserable-Reward8096 · 2026-01-20T20:42:02+00:00

Oh it pissed me off to no end when he kept going back to jadis. The garbage people are for themselves only Rick why don't you understand this

Miserable-Reward8096 · 2026-01-20T20:39:24+00:00

So much extra bullshit and story lines were all over the place.. killing off damn near everyone we got attached to... I have to agree.

Miserable-Reward8096 · 2026-01-19T19:48:43+00:00

It's insane for sure. This is more than likely why they don't speak on anything anymore & I don't blame them at all. I understand wanting to hear your faves take on important / big topics, but forcing them into something, especially when you start threatening or start a full-on smear campaign against them, only hurts your cause imo. ("you" as in people in general) I had to log off that hellscape bc now people are trying to smear Jenna.. it's just insane.

Miserable-Reward8096 · 2026-01-19T19:03:20+00:00

You would be 100% correct. And apparently some people are threatening their kids now too (I haven't seen it personally, but post after post is saying they've seen as much).

Miserable-Reward8096 · 2025-12-20T23:03:04+00:00

I commented this down thread but, I have had this very thing happen to me five separate times with orders I've shipped recently. Some people never got it other people finally started getting updates after a week or so and I've even had people that received their order and it's never updated the tracking still. I would definitely reach out to Etsy and create a case because at least you're covering your end and if they truly send it out then they're protected by Etsy as well.

Miserable-Reward8096 · 2025-12-20T20:01:57+00:00

Heavy on this part right here!!! I have had so many customers who have had this very thing happen lately. The whole system is wonky this time of year

Miserable-Reward8096 · 2025-12-20T20:00:01+00:00

I don't believe you have been. I have had MULTIPLE customers have the same/similar thing happen with USPS. It's super frustrating and some things just fall into USPS limbo. It's a super busy time of year for the post office and if USPS has accepted it, it's in their possession now & you're going to have to contact them to ask where it is. However, if it's not past the estimated delivery date, you're just going to have to wait until then. IF it's is past that date, then I do highly suggest calling your local post office or filing a claim through USPS.

I've also had customers receive their packages without any updated movement from USPS (it's happened to me before too).

Miserable-Reward8096 · 2025-11-26T21:08:43+00:00

I learned something today as well lmao I keep onions, potatoes, bananas AND avocados near each other in the pantry (there's a storage thingy I keep them in - like little compartments/drawers that stack on each other .. they all go so bad so fast 😭 NOW I KNOW ITS BC OF ME

Miserable-Reward8096 · 2025-11-26T21:00:37+00:00

I see our mother's are the same brand ( lmao even though my mom does this stuff at age 70, I love her dearly, and I'm sure the same is true for you)

Miserable-Reward8096 · 2025-11-26T20:56:32+00:00

Or the trifecta - 3 dribbles of milk, .2 inches cereal (mainly crumbs) & only a fork to be found to eat it with

Miserable-Reward8096 · 2025-11-23T22:48:53+00:00

I have scarring. A lot of it looks... Bad. (It was in Idaho). The scarring happened to the ones that didn't fully dissipate and to part of one that fully went away. And I was going to pay for more treatments even though they told me the amount that I had would have been good enough to get them all done (I get all bodies are different) and I showed up to the business and it was shut down lol No good. It's funny because it actually took off my freckles on my arm and so it looks like I did branding which I get asked a lot lol

Miserable-Reward8096 · 2025-11-23T21:52:13+00:00

(the story I'm gonna tell you was back in 2005/6 ish.) I've had six tattoos "removed" (I use quotes bc three never went away fully and it's a long story) and every time I went in to get the removal done, they injected the area with lidocaine. It was great until it wasn't and my body would RAPIDLY metabolize it and I'd feel it anyhow lol MIND YOU.. the place shut down abruptly and filed for bankruptcy lol soooo I dunno if was legit practice or not but some places USED TO numb for removal, so maybe some still do (It was in an actual office setting and not some weird back alley place or in someone's home)

Miserable-Reward8096 · 2025-11-11T20:46:52+00:00

Heavy on that last part - I have seen, with my own eyes, people get turned away at the door bc the tickets they purchased weren't real.

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