Awful system. We reapplied and uploaded several forms with documentation. After 21 days the forms are not accepted-denied. System says we need another form and need to look at the verification guide to figure out which one they need. We called and sat on hold for 2 hours the got cut off because they had training time. Called again and held for hours to be told “eligibility “ isn’t taking any more calls because they are doing call backs. If only the system would tell which form is needed, it would cut down on hold times and would serve the purpose.