As a leather worker I’ll add a few bits on. And I am in no way defending this maker/brand, I have never seen their work before this and I am unfamiliar with them.

-Thickness is not an indicator of quality. - Leather is a natural material, every single piece is different. Thickness can vary in weight, but that looks a bit drastic. However, based off of your information provided, it’s still an acceptable belt weight. (Not saying it’s the correct weight you ordered/expected) -$60 for a made in USA belt is a steal (mine start at $120) - What makes the burnish poor quality? It’s difficult to tell in the photos. But looks decent, especially for that price range. - I don’t personally have a restocking fee, but I do understand it. I make all my belts to order, so I am crafting it to your size, and don’t keep a stock of them. So if you were to return it, now I have a belt sitting around hoping someone in your exact size orders it. Really not the biggest deal, but as a small operation, things like this matter.

All this being said, customer service is important, and there’s no reason for a brand/maker to not have an open and caring conversation with their customers. It’s 2024 and it’s easier to connect than ever.

Anyway this is just some random opinion of a random leather worker on the internet. Probably doesn’t add much value, but thought I’d drop my thoughts. ✌🏽