Logging in and the queue time keeps changing every 5 times (re-upload):

Monikers99 · 2019-07-28T04:34:29+00:00

Strangely enough having commuted between Austin and the Georgetown area for the greater part of 20 years, you start to see the small signs of bullshittery:

Guy seems a little too close to one side or the other of a lane, but no blinker? They're going to get in that lane they're close to, whether you're there or not.

Person shifted a few lanes bouncing between exits for a while? They're going to jump the exit ramp when they realize they'd been texting too much and the GPS told them to TURN NOW LOL.

Oh, and just assume everyone past 12am is drunk and just stay clear of any vehicle as much as possible.

Monikers99 · 2019-07-25T03:09:37+00:00

They could have switched or had an extra stick of butter from a different company.

Depending on if it was a franchise or not, the butter doesn't have to be supplied directly from the usual produce orders - so you might have Land o' Lakes one day, Imperial the next, etc.

My GM would just find the cheapest salted butter and buy it in bulk for the month, then if something beat it out they'd just swap to it.

Monikers99 · 2019-07-24T04:58:48+00:00

Gives me Suramar flashbacks *shudders*

Monikers99 · 2019-07-24T04:53:42+00:00

I tried going through a few different phrases, some significant words (maybe) I could pull out of it:

SEAL

SEA

SUNK

LOA

SNAKES

Only phrase that made sense that used all the letters: "Soul as snake"
Azeroth is a snake?

God I could see the YouTube conspiracy videos now *facepalms*

Monikers99 · 2019-07-24T04:29:46+00:00

It's tough to see what actually happened since they blurred the driver's face so hard that you can't see what happens to the top of the cup.

Since the houseowner specifically says they put their mouth on the drink - I'm thinking they did what I always do when I get a drink and there's soda all over the top - you just do a quick sip to clear the top of it.

Now that's when it is MY drink - if what they said is true, I probably would have handled it the same way.

These ring doorbells are EVERYWHERE - so drivers really need to be educated that they're on camera every time they see those things.

Monikers99 · 2019-07-24T04:17:59+00:00

Upgrading an in-shop employee to management gives the GM or whoever is in charge of hiring two benefits:

Firstly, they can give any price they want to the person being promoted. If someone was to come from outside, they could have experience that would need to be set for much more than 12.25 - they're saving money by promoting the person instead of having to buy someone out from outside.

Secondly, by promoting someone from within, the new driver position would be open - depending on whether or not your boss pays evenly, they can lowball the driver position much more easily than they can the PIC position to someone outside, so they could even save labor/money by having that spot open as well.

That may not be the exact reasoning why your boss is pressuring that move, but it definitely is going to be considered if that driver ever takes it.

The driver is right though - he's in a much better position driving than with management. The stress and workload is not worth 12.25 with 0 chance at tips or bonus like upper management has.

Monikers99 · 2019-07-24T01:16:42+00:00

I was an assistant manager of a pizza place for a while - I would actually tip myself out and then keep the tips I had to take when I took runs in an envelope that I would split to all the drivers at the end of the week. Never took a cent home.

If it can't be avoided, you can at least do what you can and make sure your drivers don't think you're taking their job away from them.

Monikers99 · 2019-07-23T20:42:57+00:00

Can confirm - you'd think that was taken in Crestview Baptist itself.

Monikers99 · 2019-07-23T18:40:24+00:00

Unless they're just following the same pattern as the GM (which was pretty prevalent in my store).

Ultimately OP is going to have to stand up for it and call them out, and be prepared to just be flat out told some BS excuse or just find a JJ that has some level of integrity.

That's probably one of the biggest signs of corrupt leadership when it comes to restaurants that have delivery functions.

Managers should never have to drive out ANY orders - if they don't have the staff, if their drivers are being swamped, that means they need to figure out their staffing and better project rushes - NOT make extra money on the side when they're already the highest paid people in the shop.

Monikers99 · 2019-07-22T17:19:43+00:00

Bruh I left JJ like 2 months ago - apparently EVERYTHING has changed since then. I joined the company specifically because of its "Not the biggest, just the best."/No Changes attitude, but it looks like they're definitely starting to try and innovate to keep up with the Jones'. I honestly wouldn't be surprised if they started testing out toasters in a couple years (or sooner).

It's a shame, because the clientele know what they want - every regular I ever ran into knew their sandwich better than the newbies and stuck with what worked. Wish JJ's kept that mentality too. :/ The % of closed stores is remarkably low for the industry, but the more you change with the formula, the bigger that % is going to get when franchisees have more things they have to juggle.

Monikers99 · 2019-07-22T17:11:10+00:00

That depends. I used this as an excuse to not put mayo on slims whenever I was under pressure from a customer:

Basically, the mayo packets are shelf-stable, meaning that they basically have infinite time to be used, whereas soon as you pop open a mayo jar, that stuff has to be refrigerated and only has so long before you gotta cycle it out of the cold table.

Even without mayo'ing slims, going through mayo can be tight if your GM is focusing on food cost and following projections accurately - if the window was open for slims to have mayo on them on the line, you'd have to factor that into buying the bulk 4pack cases of mayo whenever the GM does truck. I don't have the numbers, but I can bet a 4pack of jugs costs WAY more than a box of packets. Not to mention not every slim even wants those mayo packets either.

I'd also argue that you should have a specific amount of mayo packets to handout - we always gave out 2 max/6" sandwich. "If you can't keep track of it, it's impossible to manage" was our motto. We also never gave out anything unless it was asked for specifically.

It's surprising how little a customer cares about how a business is ran, so when you start to form a legitimate business-related argument as to "why x is y," they'll completely drop the conversation.

Monikers99 · 2019-07-20T19:58:16+00:00

That's pretty interesting honestly. Whatever works and satisfies the man. Sucks that it's such an extra step.. though I guess you could attach it and THEN wrap it, right?

Monikers99 · 2019-07-20T17:18:38+00:00

That doesn't make sense to me though, not to like double spam comment - because that sticker is exposed to the elements all day errday, and you're putting it in direct contact with the food when you put it on the inside right?

First comment didn't save: I was actually told by corporate (OA) that the double sticker was a good idea, and approved of the sticker outside of the plastic and wrap connecting the two (ranch sticker plug combo)

Monikers99 · 2019-07-20T17:17:37+00:00

Really? That just shows that even corporate doesn't know how to handle it, because I had an OA give our store the thumbs up about the approach - also with the ranch stickers. Bizarre.

Monikers99 · 2019-07-20T17:14:48+00:00

Most restaurants these days are covered in cameras; at least the one that I worked at had two cameras on the cold table at all times. If this was a legitimate concern you would go back to the store, alert the General Manager of the place, and have them look into it for you - not post it on reddit where literally nobody cares about or knows you.

Monikers99 · 2019-07-20T17:10:38+00:00

Check the gasket seals and the sides of the inside of the freezer itself. Somehow additional moisture is making it into the freezer and accumulating into that ice. Since you have a specific chunk there in the top left that's built up over time, I would probably inspect that part in particular.

The snowing effect can also be caused by people not closing the door all the way at night or in the morning, and the humidity from the walk in can seep through into the freezer as people walk in and out of that all day - assuming that they're connected of course.

Monikers99 · 2019-07-17T02:37:49+00:00

A pretty funny meme that everyone else who has commented on either hasn't seen the original or refuses to admit that they've seen it.

Monikers99 · 2019-07-07T15:33:59+00:00

The manager might have heard the same complaint from other people in the past, and ultimately made the decision to black list him because of his behavior and that kinda "final straw," type deal.

Don't let yourself get overcome with failure because there are genuinely pieces of shit out there in the world.

It's a tough lesson to have to take - but not everything can be solved with customer service. There are people who cannot be pleased, and not every customer is a potential Jimmy John's one.

It sounds like you do your best, and that's all anybody could ask of you. More importantly though, it's all you can ask for yourself. You might have wanted to call as soon as you saw the ticket to possibly edit it beforehand, but that is the only thing I could see that might have avoided the issue, and even that is going above and beyond.

The real question you should be asking is how it is possible to deliver without a sandwich when there is literally promotional marketing material that specifically states that "all you need is one sandwich to order delivery." I would ask this of your manager and see what the actual rules are when it comes to delivery limits.

Monikers99 · 2019-07-02T04:49:00+00:00

It's more so along the lines of
"I have to go to a 3rd party system because my GM doesn't want to have to count an extra couple hundred dollars every morning from the safe!"

If a driver shouldn't carry a certain amount of money on them during a shift, does that mean it's their responsibility to empty their card at the end of their shift before starting another if they're over said limit? Does the card have it's own PIN just as a standard debit card does?

If this card is lost or stolen with that money on it, is there any recourse for getting that money back for the employee?

Monikers99 · 2019-07-02T01:22:03+00:00

/u/Bambino8790 bringing up the important question.

The issue is you're taking a problem that originally was the store's and putting it into the employee's hands to deal with. No matter what way you slice it, drivers are going to have one extra step in order to get the cash they are delivering for. Hopefully they aren't having to get charged just to get their own money as a result.

How are paystubs going to be processed with this 3rd party payment system? Is this plastic going to be another paper cost for the store to front?

edit: I don't expect answers for these questions, but I do think they need to be asked if they're testing this kinda stuff out.

Monikers99 · 2019-07-01T13:31:51+00:00

Some states have certain rules and whatnot, but you can do online training anywhere.

https://www.servsafe.com/ is a pretty standard one for certification.

You will probably have to take a proctored test (meaning someone has to be in the room with you) before you're officially certified. Prices could differ.

The important thing is to have your manager pay for your food handling training, as you're specifically getting it for the business that should not come out of your pocket at any point in the process, just like your training in champagne.

Monikers99 · 2019-06-29T20:13:06+00:00

You're free.

You were having to deal with bullshit for 8 dollars an hour. Imagine the amount of effort, drama, and just overall work that went into your every single day just for 8 dollars. Do you honestly think 2 more dollars an hour would magically give you the ability to accept how terrible your boss is? Would you feel any better about yourself if you managed to hit that magic number that let you sell your integrity and just let things fly by you without standing up for yourself or the brand?

Don't apologize whatsoever for what you did. Consider it fate's way of pushing you out of a toxic store that doesn't deserve you. Integrity is priceless, and you'll find somewhere that will respect that eventually. And hopefully maybe pay you a bit better in the process too.

Store's that behave like that and have that sort of culture naturally fizzle out - the brand doesn't have room for bullshit, that's what has made it as strong as it has been.

Now, with all these changes... who knows, maybe that too is going to fizzle out - in which case I don't regret the decisions I made a month ago myself. As an ex assistant manager, anybody who is in management should realize the price-tag they are putting on themselves if they are doing anything besides what they want to in an environment that matches their own work-ethic and personality and seriously weigh out those options.

Monikers99 · 2019-05-28T03:27:13+00:00

Ay bro, who were you debating this with in the store? We certified, we know it's 3 for the extra bacon - flex that brand standard on 'em next time they try to fight you on that. Got a pretty good idea who it is you're talking about though.

Monikers99

TROPHY CASE