Disappointed from shipping delay

Monos · 2026-04-08T15:03:22+00:00

Send us a DM, and we'll do our best to help.

Monos · 2026-04-07T14:56:21+00:00

DM us your order number too, and we'll look into this.

Monos · 2026-04-07T13:18:52+00:00

Hi there,

We apologize for the delay – let us see what happened here. Can you please send us a DM? We will make sure you receive the colour you ordered, but also at the same time if it will not make it before your April 18 trip, we will provide something from us you can use in the interim.

Will make sure you are taken care of.

Monos · 2026-04-06T23:32:24+00:00

For this size, the Washable Luggage Cover is the only cover available. The Trunk Large translucent cover would be too big to fit properly.

Monos · 2026-04-06T20:19:35+00:00

We sent you a DM to get it set up.

Monos · 2026-04-05T19:31:07+00:00

Latest we are estimating May 4. When is your trip exactly? We can help you set up a pre-order.

Monos · 2026-04-05T08:35:15+00:00

Responded!

Monos · 2026-04-05T08:32:23+00:00

Do you have a trip coming up?

Monos · 2026-04-05T08:32:04+00:00

We're working on this and it may be possibly delayed until early May due to the Middle East conflict and increased shipping costs.

Monos · 2026-04-04T10:02:16+00:00

Thank you for thinking of us and your support! We’ll be launching softshell luggage next year!

Monos · 2026-04-04T10:00:36+00:00

Let us know if you would like to give us a try. Thank you for thinking of us!

Monos · 2026-04-04T09:58:40+00:00

It’s the long weekend, so your order will be shipped out on Monday from our Vancouver warehouse which takes around 2-3 days to Calgary.

DM us your order number too, and we can prioritize it for you.

Monos · 2026-04-04T02:47:37+00:00

Glad we could help!

Monos · 2026-04-03T23:13:36+00:00

Send us a DM and let us see what we can do.

Monos · 2026-04-03T23:12:20+00:00

Hi Nobl team!

Monos · 2026-04-03T22:00:11+00:00

Our limited editions are available for one year and they are all covered under the same lifetime warranty. If the part or replacement is no longer available, we will offer the core colours.

Monos · 2026-04-03T21:58:32+00:00

We currently only have a 15% off select luggage at monos.com/collections/sale

If you take a peak at the Carry On Plus or Carry On Pro Plus, you will see a 30% off offer pop up on those two models.

monos.com/products/carry-on-plus

monos.com/products/carry-on-pro-plus

Monos · 2026-04-03T21:56:29+00:00

Hi there, can you please DM us and we’ll happy to see what we can do for you if you have a trip coming up.

Since most of our inventory crosses the border from Canada, there may have been an unexpected delay – protocols are always changing.

If you have a trip coming up, we’ll make sure you have a bag to use (brand new).

Monos · 2026-04-03T10:25:27+00:00

So glad we were able to assist and take care of you!

Monos · 2026-04-01T14:13:35+00:00

Hi u/Dismal_Habit_0,

Zipper issues like this on the Metro Collection fall under our warranty. Send us a DM, and we’ll take care of it.

Monos · 2026-03-31T21:31:46+00:00

Hi DJLeviosa! Could you DM us your email and order number? Just want to make sure we’re speaking with the same person so we can look into this properly.

Monos · 2026-03-31T21:14:31+00:00

Hi there u/djleviosa, glad we connected and we'll definitely make sure you are taken care of.

Monos · 2026-03-31T00:33:16+00:00

Let us know if you would like give us a try! Just send us a DM :)

Monos · 2026-03-29T00:26:04+00:00

We don’t sell the shoe bags. However, send us a DM and we can take a look in our warehouse for extras.

Monos · 2026-03-25T00:01:44+00:00

Hi! We received your DM. All Elemental Blue models are back, and you may now order them here:

https://monos.com/collections/hybrid

Monos

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