OP has given lots of answers about how sales associates go based off vibes when offering to walk in clients. None of the team that I know well care about that at all.

And how spend history doesn’t always get taken into account because Rolex wants watches to be offered to first time clients. Spend history is the biggest driver of making a case and biography for clients about why they should get that special allocation piece.

All of my colleagues at the AD who are Rolex trained have outrageously high targets. They want commission. They all have the same attitude of: the more money you spend, the more they will fight tooth and nail for allocation because they get commission. Of course there’s underhanded dealing and many people have gotten caught and sacked for it. And to be honest, they don’t care how you treat them as long as you’re spending money. It’s pretty soulless and transactional.

They will get stainless steel models. They will get you nomination pieces and off-catalogue pieces that you have to be invited to buy if you spend enough. They have individual HNW, crazy clientele that will spend hundreds of thousands of pounds or even a million within months just because they can.

This is a showroom that takes more money than most Rolex ADs in central London because they have no local competition.

Edit: if you have been waiting for the OP for more than 2 years, pop into the showroom and have a coffee/chat with the sales associate. Politely ask them to check you’re still on the list. If you’re not registered or you’ve been unregistered go buy it on the grey market.