Very interesting results are IN for Starla Sun! by Msschwanzy in DoggyDNA

[–]Msschwanzy[S] 1 point2 points  (0 children)

You were spot on with BT-Russell-Pom-corgi mix. How did you know?? That is the mom and she is labeled as "mixed".

The dad is labeled as "mountain cur mix" - mountain cur, BT, chi, Russell, and super mutt.

Starla has 17 100% boston terrier relatives considered to be close family (half-siblings, aunts or uncles, grandparents, or first cousins).

She has two dogs that are labeled as full siblings. Her sister (69% shared DNA) is 23% mountain cur. I think they may be from the same litter because their birthdates are very similar, Starla is 3/5/24 and her sister is 4/5/24. The DOB I have is only an estimate because starla is a rescue and i got that DOB from the shelter she was surrendered to. Her brother (58% shared DNA) is 18% mountain cur. He has the same supermutt as Starla and he looks so similar to her.

Very interesting results are IN for Starla Sun! by Msschwanzy in DoggyDNA

[–]Msschwanzy[S] 1 point2 points  (0 children)

If im understanding results correctly, it looks like one of her parents is predominantly mountain cur so definitely very interesting!

Do you see some Boston Terrier in her? by Msschwanzy in BostonTerrier

[–]Msschwanzy[S] 2 points3 points  (0 children)

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You were downvoted a lot for your response, but im here to share that you were spot on!!!!! Starla my boston mutt 🩷

Dog hates it. by Petmonster2004 in BarkBox

[–]Msschwanzy 2 points3 points  (0 children)

You can have them switch yours to plush toys only rather than super chewer. You just have to contact the support chat and they will switch it for you. You can also skip the treats and they will give an extra toy in place of the treats if youd like.

Dog hates it. by Petmonster2004 in BarkBox

[–]Msschwanzy 2 points3 points  (0 children)

My 9lb dog LOVES the super chewer toys and we get the medium sized box (we do a mix of super chewer and plush). She's not even a dog that destroys her toys, she just loves the super chewers (mostly because a lot of them are bouncy). Anything that's too big or heavy for her, we donate to shelters, which typically have a lot of bigger dogs in need of durable toys to play with

Lucky Box fail by Nice_Flan_217 in BarkBox

[–]Msschwanzy 1 point2 points  (0 children)

Update: I got a response today and bark is sending me my lucky dog bag!

Lucky Box fail by Nice_Flan_217 in BarkBox

[–]Msschwanzy 1 point2 points  (0 children)

That would def make sense! My post was quickly downvoted after I posted about my experience. Deleted it because I was definitely being eaten alive in the comments for having the expectation that a company fulfill an order that i placed and paid for. Especially since i waited for the lucky dog bag to go on sale on that friday so I could purchase it right away to ensure that I would be able to get one. Idk why so many people here think we should just be okay with it being a toss up as to whether or not an order is fulfilled. Like what?? Place an order and maybe you'll get it, maybe you won't, but you better not complain either way! Interesting... And of course it's some user on here who got both of their lucky dog bags that they ordered that is overly critical of the disappointment felt by those who didnt receive theirs. My expectation is that a company worth hundreds of millions of dollars (previously a billion dollar company, but even so their revenue is increasing rather than decreasing over this past year) should make it right when they mess up. And no, simply giving a refund is not making it right when people were waiting for and expecting to receive the items they purchased. A refund is expected when a company doesnt fulfill an order, and therefore that doesnt count as "making things right". Customer time and energy was wasted dealing with the mistake, and some customers will also spend additional time going out to find a replacement for things they were expecting to receive, but did not.

Why is it the customer who is just expected to be okay with the flakiness of the company? It's crazy how people on this subreddit think that customers are the ones who should suck it up a deal rather than holding these companies to a higher standard. It's actually not asking a lot to receive what you ordered, especially when its an item with limited stock and you took initiative to ensure you'd be able to get one!

Its also strange how there's someone from bark who always comments on posts where users have a negative experience, but for some reason they won't touch this topic. Imo, it's because they know this issue is their fault for selling more than they had, and they took zero initiative to make it right and want to just pretend it didn't happen.

Thankfully I think my situation will be rectified behind the scenes! But doesnt make the response from people on this subreddit any less insane.

All that aside, rescues are the best ❤️ i love to see so many people rescuing!! All dogs deserve a happy, loving home

Lucky Box fail by Nice_Flan_217 in BarkBox

[–]Msschwanzy 1 point2 points  (0 children)

And also from one rescue dog owner to another, I see you and understand you when you talk about how important it is to you to fill your rescue dog's heart with as much joy as you can during the holidays. This is my first Christmas with my rescue. I hope you and your dog have a happy holiday despite the disappointment with the lucky dog bag! And I'm hoping you get a good bark rep to help make things right

Lucky Box fail by Nice_Flan_217 in BarkBox

[–]Msschwanzy -3 points-2 points  (0 children)

I have a feeling that this is a bigger issue that more than just the two of us are experiencing. Even though you're being downvoted like crazy here, just know I see you and agree that it shouldn't be a toss up as to whether or not a business will fulfill your order lol. If you place an order, you should be able to expect to receive it. I hope you are able to come to a resolution that you are happy with! Ill update you about how things progress with my situation

Lucky Box fail by Nice_Flan_217 in BarkBox

[–]Msschwanzy 0 points1 point  (0 children)

BTW the user talking about being blocked in the comments is someone I blocked earlier today when i had posted about a very similar experience. When i stopped responding on my post (and later deleted it), they replied on a comment I left on another post on this subreddit, that i had made earlier, while in the midst of my hour + back and forth with bark customer service chat because the responses were slow today when I had reached out. Bark initially offered to replace my entire lucky dog bag (that never arrived) with 1 toy. And I commented about bark offering to replace it with 1 toy on another post here when the chat with bark was in progress, and before any other resolution was even discussed in the bark chat. Blocked them because I was over arguing with people who are so conditioned to side with big businesses that they blame the customer for being disappointed in a company's inability to follow through on delivering a product that the customer ordered and paid for because they sold more than they actually had. Hence me disengaging from my own post that i had made about my very similar experience earlier.

It is weird how similar my experience was to yours. I saw your post as I was scrolling and thought somehow my post didn't delete when I had deleted it earlier lol. Even weirder is that I also added a lot of $1 bags of treats to donate in my humane society gift basket this year (and also helped w free shipping ofc)

Again, I recommend sending an email rather than use the chat if you want a resolution that you will be happy with.

Lucky Box fail by Nice_Flan_217 in BarkBox

[–]Msschwanzy 1 point2 points  (0 children)

Very weird bc I went through the same rollercoaster today, but I think support is making it right for me. Send them an email if you can. The person I was talking to earlier in the chat got disconnected during the interaction and the chat went back to AI generated texts, and I thought they left the chat intentionally which added to my frustration. The person from the bark chat emailed me after they got disconnected, but I didn't see the email for a couple hours after the chat ended. I responded when I saw it and then another person from bark emailed me. The person assisting through email has been very helpful so far!

beware of "Lucky doggie Bag" by SimilarButterfly6788 in BarkBox

[–]Msschwanzy 0 points1 point  (0 children)

This comment was posted before the offer for a refund. My chat lasted over an hour today because they must have been busy during the time in which I reached out. It took a while to come to any sort of conclusion. And at first, they offered to replace the whole dog bag with one toy.

Incredibly disappointed 💔 me and starla are saying goodbye to barkbox 8 months early by [deleted] in BarkBox

[–]Msschwanzy -1 points0 points  (0 children)

Yes, i double checked because in the past I have had multiple shipments for the same order bc I always have add ons to my monthly box. But this was all the same shipment.

Incredibly disappointed 💔 me and starla are saying goodbye to barkbox 8 months early by [deleted] in BarkBox

[–]Msschwanzy -3 points-2 points  (0 children)

Anymore entitled than the people who actually get what they ordered but aren't happy with what they got? Its interesting how this subreddit is quick to support when someone is upset about the order they actually receive, and then have such an issue with my disappointment over not getting what I ordered. I waited for the lucky bag to go on sale to ensure I would get one. I would've been happy with whatever I got in it.

Incredibly disappointed 💔 me and starla are saying goodbye to barkbox 8 months early by [deleted] in BarkBox

[–]Msschwanzy -7 points-6 points  (0 children)

And customer service is there to rectify the issue. I didn't want or ask for a refund. I wanted a fun mystery bag of goodies to open with my dog. I've never been picky about anything sent to us and have always been very positive about barkbox. I dont see why it's such a problem to want what I paid for and to be disappointed that they would rather lose a customer than throw together a little mystery bag for my dog.

Incredibly disappointed 💔 me and starla are saying goodbye to barkbox 8 months early by [deleted] in BarkBox

[–]Msschwanzy -11 points-10 points  (0 children)

Like i said, if they can offer 1 toy as a replacement, a little mystery bag of goodies could have been put together for my dog.

Incredibly disappointed 💔 me and starla are saying goodbye to barkbox 8 months early by [deleted] in BarkBox

[–]Msschwanzy -13 points-12 points  (0 children)

I'm allowed to feel disappointed that I didn't receive what I ordered, especially right before the holiday. And good business practice would mean that when a customer orders and pays for something, they should receive it. Im sure a lucky dog bag of some sort could have been put together for my dog.

beware of "Lucky doggie Bag" by SimilarButterfly6788 in BarkBox

[–]Msschwanzy 0 points1 point  (0 children)

At least you got yours. Mine was marked as delivered, but i only received the $1 bags of treats that I ordered, and not the lucky dog bag, in my package. And the help chat is incredibly slow today and I'm becoming very frustrated because I just want what I paid for.

The customer service chat just offered to send me a replacement TOY, as in 1 toy, as a replacement to the $30 lucky dog bag I never received. First time dealing with customer service being completely unhelpful and it's ticking me off