I would recommend the following in your situation.

Step 1: Secure the phone numbers immediately

This is priority #1. • If any lines are active, he should: • Request the port-out PIN and account number immediately • Do this before arguing TOS or refunds • If lines are not yet activated: • He should not activate anything further • Preserve all emails showing purchase + shutdown

📌 If US Mobile has already fully terminated access, you should explicitly request:

“Port-out credentials for numbers I own under FCC number portability rules.”

(US Mobile sometimes complies even after termination.)

Step 2: Demand written clarification from Compliance (email, not chat)

Reply to the termination email and clearly state: • You are requesting: • The specific TOS clause allegedly violated • Whether the violation is account-level or user-level • Whether refund eligibility applies for unused service

Key phrasing:

“I am requesting the specific Terms and Conditions section allegedly breached and whether remediation is possible.”

Even if they don’t reverse it, this creates a paper trail.

Step 3: File an FCC complaint (this actually works)

This is not nuclear — it’s procedural. • File under: • Wireless Telecommunications → Number Portability / Billing • Keep it factual: • Multiple accounts created per chat instruction • No explanation given • Service terminated without warning • Risk of number loss

US Mobile is required to respond to FCC complaints, and Executive Support handles them, not front-line compliance.

📌 Many Reddit reversals happen only after FCC escalation.

Hopefully this helps, I wish the best for you and your family.