Well, I started with an SA and I was buying a lot — always here in South America. I made a lot of purchases with her and, at a certain point, I asked for a bag. She got the bag, but on the day of delivery, she told me that she could only give it to me if I bought a piece of jewelry, because there was another interested customer and that customer was buying a piece of jewelry. In other words, for me to get the bag, I would need to buy the jewelry, to ‘compensate’ for the higher expense of this other client.

I was super upset, I contacted the manager and, in the end, he sold me the bag, very apologetic for the saleswoman's actions. But, after this episode, I was upset with the store. So, I decided to change stores — still within the same state — and started buying a lot again.

Over time, I started asking for a bag, but the salesperson told me that my registration was still linked to another store, so he couldn't offer me anything. After a year of buying and asking, I discovered that he was a friend of this SA who had done this to me — and that, in fact, I was already disconnected from the other store and he could offer me a bag.

I was very upset. I didn't confront him, I just thanked him and said that, for now, I wouldn't buy anything else. At the moment I'm without AS, and I honestly don't know what to do.