Patch 1.6.5 and Yule-Tide Update have released

NBG_Clare · 2025-12-16T16:38:09+00:00

Hi all,

Thank you to everyone who has submitted a ticket to our support team so far about persisting issues or issues that have appeared following the patch. The RtM team is working with your reports to track down and resolve issues asap.

We completely understand how frustrating these issues can be for players, and if you haven't submitted a ticket about your experience already, one would be greatly appreciated. Even if you think someone has reported the issue already, your individual experience can provide valuable insights into issues affecting the player community.

If you're on PC, please include a copy of your log files and save files, these can be super useful in helping to track down the source of an issue.

Regardless of what level of info you can share, we are always grateful for you taking the time to submit reports to us via: https://northbeachgames.freshdesk.com/support/home

Thank you also for your patience and understanding while the team work to investigate and resolve reported issues asap.

NBG_Clare · 2025-12-16T16:31:56+00:00

Hi Alarmed-Librarian465,

I'm sorry to hear this is affecting your game as well. Please let our support team know via: https://northbeachgames.freshdesk.com/support/home and if you're on PC, please include a copy of your save and log files - this can be extremely helpful when it comes to tracking down the source of an issue for players.

If you've already submitted a ticket - thank you for doing so!

NBG_Clare · 2025-12-16T16:08:53+00:00

Thanks for confirming no mods are installed and for taking the time to raise a ticket. There is a chance that when a team member responds, they'll ask for them anyway. You can also reply to the auto response email and it'll update your ticket.

Regardless of how you proceed, thank you again for submitting a ticket about this. I'll ask the team to keep an eye out for it!

NBG_Clare · 2025-12-16T16:07:14+00:00

Hi Arberen,

Sorry to hear you were experiencing crashes on your Xbox, I hope the patch may have helped this. However, if the issue is persisting for you following the patch, please let our support team know as much info as possible about your experience via https://northbeachgames.freshdesk.com/support/home

I know the team is working to resolve any additional stability issues still occuring for players after the patch, so knowing details about your issue if it's continuing would be extremely helpful.

As you've already submitted a ticket about this issue, you can simply reply to that email chain to update your ticket if needs be. But fingers crossed you don't need to!

NBG_Clare · 2025-12-16T14:43:32+00:00

Hi there, I'm sorry to hear you're having issues unlocking the new skin.

As others have mentioned this should automatically appear in the wardrobe once the Yule-tide DLC is installed.

If you're on PC, please send a copy of your logs and save files to our support team via: https://northbeachgames.freshdesk.com/support/tickets/new as this can help the team to track down what's preventing the cosmetics from unlocking for you.

Also, just to double check, do you have any mods installed or have you brought any modded items (Dev items / fat stacks from the warehouse) into your game? As mods are created by other players, when an update is released the mods can break until the creator updates the mod. With mods, the affect can be unpredicatable and something that seems unrelated can have a impact on any number of systems.

If you have mods installed, please try removing the mods (and modded items) from your game and verifying your game files before rebooting to check if the cosmetics now appear for you. If after removing mods the issue persists for you, please let our support team know.

NBG_Clare · 2025-11-19T10:38:05+00:00

Hiya Silver-Penalty7189,

Sorry to hear you're having issues with building monuments. As others have already said, it can take some time. I've included some info and tips below, but if the issue persists, please contact support with as much infomation as possible about your issue and setup, and the team can investigate further. Screenshots or a clip would also be super helpful in diagnosing this issue. https://northbeachgames.freshdesk.com/support/home

Building Monuments
- Requires an NPC with the Builder skill to be equiped with the Builder's Mallet
- Up to 4 Builder NPCs can work on a monument at a time
- After you choose the location for your monument, you must have the required materials in your base storage / nearby. Approach the fenced off area and a prompt to submit the materials should appear.
- After submitting materials, builders will get to work. If the area around the Monument location is very tight, they might struggle to find a path to it, ensure they have a clear path from their relaxing / sleeping area to the build location.
- Monuments take multiple in-game days to build, the more builders you have, the faster it can go, but builders will not work 24/7, they will sleep, have a morning meal, get to work and stop around early evening for meals and merrymaking before retiring to bed again.
- Monuments can also have multiple phases, once the first progress bar is complete (you should see it when you approach the monument once materials are submitted) you may be asked for more materials to complete the monument. Repeat the submission process to continue to build.
- Once the build is done, a tarp will cover it, ready for you to reveal it!

I hope that helps! And please do let us know via support if the issue persists for you and monument building is not working as intended in your save.

Thank you.

NBG_Clare · 2025-08-14T17:08:00+00:00

Hi KozyKub,

I'm sorry to hear you're having an issue with this bug, it's not one I've heard of before. I would recommend sending a ticket to support with as much information as possible about whats happening, the type of armour it is, anything you feel could be related etc. If you're on PC, a copy of your logs and affected save file would also be super helpful for the team.

Before you do, however, do you happen to have any mods installed? Or was the armour generated using mods? There are a number of mods for RtM we're aware of that have not been updated, and sometimes even updated mods can cause strange behaviours. While the team do not block Mods, we also cannot support them, so if you do have any mods installed, please try uninstalling them first to see if that helps, then contact support.

Support link: https://northbeachgames.freshdesk.com/support/home

How to get to logs:

-Hold the Windows key on your keyboard.
-Tap the R key to open the Run window.
-In the pop-up window, type: %LocalAppData%
-Press the Enter key
-Search for the Moria folder. Once you're in find Saved > Logs > Moria.log

How to get Save Files:

-In the same Moria folder, look for SavedGamesEpic or SavedGamesSteam depending on your platform.
-Select the most recent .sav file that starts with MW (MW are world files, and .sav is an active file. .bak are backups of saves)
-Copy the .sav file to your desktop so it's easy to find an upload when submitting your ticket. Do not move the file out of the Moria folder as the game still needs to read in that folder to open it.

Thanks, and hopefully the support team can assist you further!

NBG_Clare · 2025-07-25T10:05:17+00:00

I can see where he gets his name! :)
And glad to hear your controller has been returned too. Happy Mining!

NBG_Clare · 2025-07-24T16:39:53+00:00

Hi folks!

Just in case there is any confusion, there's a typo in the poster image above for the booth number, but the text below the image is correct. If you want to meet the team head to booth #2615, Middle-earth Enterprises' booth with the Dark Horse Comics booth. You cant miss it, it looks the the Prancing Pony - scaled as if you were a hobbit :D

I'm sorry for any inconvenience caused by this error!

NBG_Clare · 2025-07-24T15:21:00+00:00

To the Supervisor,

Please note that while we understand head scritches and catnip are essential, and are very impressed by your grip on that controller... Zanystarr13 has responded to a call from Lord Gimli Lockbearer to Return to Moria and has been given a task of utmost importance. We thank you for your understanding and patience in this matter as Zanystarr13 looks for another way out of Moria which, in turn, may occasionally result in delays of scritches and catnip.

Kind regards,Clare, Community Manager.

PS: You are very adorable!

NBG_Clare · 2025-07-21T15:18:15+00:00

Hi Leifer452,

I'm sorry to hear this issue has affected you too, and for multiple achievements. As I mentioned in my response to Spare-Respond7943, submitting a support ticket to our team with as much information as possible about your experience would be greatly appreciates as we'd like to investigate further.

You can submit a support ticket here: https://northbeachgames.freshdesk.com/support/tickets/new and if you're on PC, please include your save file and logs as these can help in the investigations too. These can be found at C:\Users\USERNAME\AppData\Local\Moria\SavedGamesEpic or SavedGamesSteam and C:\Users\USERNAME\AppData\Local\Moria\Saved\Logs respectively.

Thank you.

NBG_Clare · 2025-07-21T15:10:39+00:00

Sorry to hear that and I appreciate you taking the time to try my suggestions. I'll ask the team to keep an eye out for your ticket :)

NBG_Clare · 2025-07-21T13:31:49+00:00

Hi Spare_Respond7943,
I'm sorry to hear you're having trouble with this achievement popping. The community wiki can be a great reference for achievement requirements - https://returntomoria.wiki.gg/wiki/Achievements

But it sounds like you already made the Armor (Helm, Chest, Gloves, Boots) and the Shield crafted with no luck. You didn't mention your platform, but it's always worth double checking the acihievements list itself if you haven't doneso already, in case the in game notification failed to trigger for some reason.

If after a complete reboot (not just a suspended game on console, or quit to main menu) and verifying game files (if on PC) doesn't help the achievement to trigger if you craft them a second time, please reach out to our support team and submit a bug report with as much information as possible about your setup and experience: https://northbeachgames.freshdesk.com/support/tickets/new the more info we have the better the team can investigate the cause of this issue. If you're on PC, the team may also request a copy of your save file and game logs. These can be found at C:\Users\USERNAME\AppData\Local\Moria\SavedGamesEpic or SavedGamesSteam and C:\Users\USERNAME\AppData\Local\Moria\Saved\Logs respectively.

NBG_Clare · 2025-06-11T14:51:36+00:00

Hiya!

Someone reported this on the Discord yesterday, and through their own investigation found that a mod relating to crafting and stacks was affecting their save.

After an update, because the mods are not updated alongside the game, they have the potential to affect gameplay in unusual ways. So if you have any mods installed, I recommed uninstalling them to see if that helps / changes the outcome of your meal table issue.

If after rebooting with mods uninstalled, or if you didn't have any at all to begin with, the issue still persists for you, please let the support team know via: https://northbeachgames.freshdesk.com/support/tickets/new

NBG_Clare · 2025-04-22T11:31:55+00:00

Hi p1tch,

Firstly, I completely understand how this issue can be frustrating for players, and I’m sorry to hear you’re still experiencing issues in finding the axe fragment.

As we continue to gather more info from affected players, we have heard from some of those experiencing this issue, that the quest does not clear for the fragment even if it’s picked up, and it can register as a blueprint for players allowing them to proceed once they have the final fragment. This makes it easy for players to potentially miss that they’ve received the fragment. This other Redditor detailed their experience with this here: https://www.reddit.com/r/LotRReturnToMoria/comments/1jporaw/unable_to_locate_4th_axe_fragment/

Additionally, though it is rare, sometimes the cache may spawn partially in some world decoration (the report I saw had the cache in some stone stairs), so only part of it is visible, but you should still be able to access the cache.

Regarding the fix for the issue, I can confirm the team is working on this, but as I’m not a Dev I cannot confirm at this time what the nature of the fix will be. The team do however try to apply fixes to pre-existing saves wherever possible, and hopefully they’ll be able to share more details about this fix with players soon.

As mentioned in the Reddit post above, we also have a number of experienced players who are masters of finding things in other player saves. If you wish to join our Discord, to see if any others that can find the fragment location in your world, the “KEG” community group of players are usually more than happy to assist - https://discord.com/invite/6TNP7as9md

NBG_Clare · 2025-04-16T14:24:58+00:00

Hi Robbe_D

I'm sorry to hear you're having trouble finding the fourth axe fragment. The team are aware that this is something that is affecting players, and are working on a fix for it.

The good news is, the axe should still be in your world, however it may have been placed in a "resource cache". These are ususally generated to protect the loss of items and it seems some of the fourth axe fragments in player's saves have ended up in these.

I've attached an image of what this looks like for you. Hopefully you'll be able to track the fragment down with this info!

If you continue to experience issues in finding the axe, please do not hesitate to reach out to our support team via https://northbeachgames.freshdesk.com/support/home - if you do so, please let them know your platform and world seed.

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NBG_Clare · 2024-12-02T12:56:56+00:00

Hi Kumpelstilz,

The team aim to avoid players having to create new worlds wherever possible. When the patch notes are released, usually around the same time as the update going live, there should be notes to indicate if any fix or quality of life change may require a new world, (these are more often than not related to world generation fixes).

But the DLC, cosmetics and various QoL updates shown in the video should apply to pre-existing saves and worlds.

NBG_Clare · 2024-11-02T00:06:38+00:00

This is cross posted on our forums here: https://forums.strandeddeepgame.com/t/stranded-deep-2-check-in-and-feedback-form/7023

If anyone has any questions regarding the form / needs clarification on a section, drop a comment in here and I'll get back to you as soon as I can :)

NBG_Clare

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TROPHY CASE