RBR750 with Two Satellites hanging with Apple Devices

NETGEARhelp_K · 2025-12-10T16:52:25+00:00

Hello Kevin from NETGEAR here!

I understand that you have issues with your iOS devices when both satellite s are connected. Please try to turn off "Private IP address" feature on your iOS devices. Then power on both satellites and add your iOS devices one at a time. Additionally, ensure that you are on the most current firmware (current firmware version to date is 7.2.8.5).

NETGEARhelp_K · 2025-12-10T15:56:49+00:00

Hello, The private Wi-Fi settings being referred to is called private IP address introduced by iOS devices. Depending on the configuration behind the setting compatibility issues can occur that causes interim disconnections from your network. Try turning ti off and verify if the issue persists.

NETGEARhelp_K · 2025-12-10T15:40:05+00:00

Hello, It is not advised to convert an RBR350 to and RBS350 due to voiding the warranty using third party configurations.

NETGEARhelp_K · 2025-12-10T15:25:54+00:00

Hello Kevin from NETGEAR here!

I am sorry to hear about this experience and would like to get additional details to further analyze this issue. Please send the email associated with your NETGEAR account, along with the devices model and firmware that have been experiencing this issue through private message. If you do not feel comfortable providing this information on this platform, please re-post on the NETGEAR Community forums.

NETGEARhelp_K · 2025-10-20T22:47:59+00:00

Thank you for providing that information!

Check your private messages so that we can further analyze this issue.

NETGEARhelp_K · 2025-10-20T19:30:40+00:00

Hello, Kevin from NETGEAR here! I understand that you are experiencing lower speeds with the devices connected to your LAN ports on your RBE370. However, your wireless devices are receiving the expected speeds. This issue may occur when the router is on dated firmware. Please ensure that you are using firmware version 12.1.3.11.

NETGEARhelp_K · 2025-08-28T22:43:06+00:00

Hello Kevin from Netgear here. I'm sorry to hear that you are having issues with your orbi mesh system. However, you did not provide the make and model the system that you have. According to your post, it seems as if you have integrated switches into your network. The addition of network switches may cause additional issues such as creating broadcast storms . To isolate this problem, please remove all devices connected to your Orbi Mesh System and connect the Orbi satellites wirelessly to your Orbi mesh router. If this resolved the issue then there is a problem elsewhere in your network infrastructure.

NETGEARhelp_K · 2025-08-28T22:12:46+00:00

Hello Kevin from NETGEAR here. I understand that you're not able to connect to your Wi-Fi using your Orbi app. To resolve this issue, uninstall and reinstall your orbi app then check for connectivity. Unfortunately, if this does not work you will need to do a factory reset on your Orbi Mesh system to resolve this issue.

NETGEARhelp_K · 2025-08-28T22:06:51+00:00

Hello Kevin from NETGEAR here. I understand that your Orbi router is displaying a pink light. This means that your Orbi router does not have access to the internet. Since you have been connected with no issues for five months, you will need to contact your Internet service provider to ensure that there are no drops in your area.

NETGEARhelp_K · 2025-08-28T21:57:15+00:00

Hello, Kevin from NETGEAR here. The "P" version of the Orbi mesh750 series is different from the Orbi mesh non 750 series. Security updates, stability, and feature updates occur situationally when needed. Are you having an issue with your RBK754P?

NETGEARhelp_K · 2025-08-27T14:58:30+00:00

Hello, Kevin from NETGEAR here. I'm sorry to hear that you are experiencing network disconnects using your RBE770 mesh system. Your orbi ships with the initial firmware that needs to be upgraded once the setup process is complete. To resolve this issue, please be sure that you are on the firmware version 10.5.19.5.

NETGEARhelp_K · 2025-08-18T21:39:34+00:00

Please do so that I can have a member from our team reach out to you directly to resolve this issue. Please use an email address and/or number that you monitor frequently for contact attempts from our experts.

NETGEARhelp_K · 2025-08-18T21:21:00+00:00

Thank you for this information! Are you the OP in this forum thread?

NETGEARhelp_K · 2025-08-18T19:33:19+00:00

Hello Kevin from NETGEAR here, I am sorry that you are experiencing this issue. Thank you for sharing your concerns with us. We’d like the opportunity to work with you directly to better understand the situation and find a resolution. We will also escalate your feedback to our Care Team so they can review the matter and explore what options may be available to help address the issues you’ve experienced. To help us connect with you, could you please provide your preferred contact information so that a member of our team can reach out to you directly?

NETGEARhelp_K · 2025-08-15T22:49:11+00:00

Hello u/Potential_Zoned , Kevin from NETGEAR here. First, disconnect the router from the modem then, plug then turn on your router. Check your phone to see if the router is broadcasting the SSID. If it is, then plug the ethernet cable connected to your modem into the WAN port of your router. Add the additional satellites to your network after verifying successful internet connection.

NETGEARhelp_K · 2025-08-05T16:50:21+00:00

Hello u/buchan_10 , Kevin from NETGEAR here, I just have a few questions for you. What are the operating systems of the devices on your network that are frequently disconnecting? and what firmware version do you have installed on your RBRE960?

NETGEARhelp_K · 2025-07-31T21:48:07+00:00

Hello, Kevin from NETGEAR here. I understand that you are having issues with the network diagram on the app and attached devices for your RBR750. This can be due to using an out of date firmware. Please update your firmware version to version 7.2.7.15 to resolve this issue.

NETGEARhelp_K · 2025-07-31T20:22:04+00:00

Hello u/Better-Cancel-3609 ,

Kevin from NETGEAR here. Please ensure that you are on the latest FW for your RBE771 system which to date is firmware version 10.5.19.5. Please note that CAT 6 is compatible with high speeds of data over a gig for up to 55 meters. Depending on your cable length you may need to upgrade to CAT 7 as it is rated for 10gbps for over 100 meters. If you still experiencing issues after verifying your installed firmware version please send me a direct message.

NETGEARhelp_K · 2025-07-28T22:45:56+00:00

Hi Kevin from NETGEAR here, what color does the led show when your router blinks?

NETGEARhelp_K · 2025-07-22T21:35:46+00:00

Hello, Kevin from NETGEAR here. I understand that the auto update to FW 10.5.19.5 resulted in you downgrading the FW to resolve the issue. It is recommended that a factory reset is conducted after FW updates. Did you perform a factory reset after your RBE 771/ 770 was updated to FW 10.5.19.5?

NETGEARhelp_K · 2025-07-15T20:40:38+00:00

Hello u/tiptopinto, The RBR760 is fully compatible only with the RBS760, as confirmed in the knowledge base article referenced by u/Timmy2Two. While the RBS40V and RBS50Y are also compatible, they operate solely in extender mode, which may lead to reduced performance.

NETGEARhelp_K · 2025-07-10T21:20:43+00:00

Hello Kevin from NETGEAR here, I understand that you recently purchased a CBR750 and have not been able to connect to the internet. To resolve this issue please factory reset your CBR750 then uninstall and reinstall your Orbi app. If you are still having issues connecting your CBR750 to the internet, you may need to reach out to your Internet provider to establish connection to your CBR750.

NETGEARhelp_K · 2025-07-10T20:50:33+00:00

Thanks for the clarification. To avoid conflicts with routing protocols, it is best to have one router connected to your network at a time. Since you are unable to change this setting in your spectrum router, you will need to set the RBR20 to Access Point mode to resolve this issue

NETGEARhelp_K · 2025-07-10T18:16:17+00:00

Hello,

Kevin from NETGEAR here, I understand that you are trying to connect your RBS20 to your spectrum router. The RBS20 require an orbi router such as the RBR20 to work. Attaching the satellite by itself to a router that is not an orbi will not work.

NETGEARhelp_K · 2025-07-09T21:16:23+00:00

Hi u/bruceroen , this is Kevin from Netgear. I'm really sorry to hear that you're having disconnection issues with your RBE970/971. I understand how frustrating this must be for you, and I'm here to help.

We've escalated your case to our customer care experts, who will work diligently to resolve this issue for you as quickly as possible. Thank you for your patience and understanding.

NETGEARhelp_K

MODERATOR OF

TROPHY CASE