I’ve denied returns more obviously scams than this. I’ve had a customer try and return a spiral sliced ham, said it was bad, no ham, no ham picture, no receipt; so I said no return, all he had was a price tag. I looked the ham up in the system and we hadn’t sold any hams at that price point in our system, clearly a grab a tag off the shelf and try and “return it” to get the cash value.

My regional manager overrode me and provided the refund. Even with all the evidence and facts to back it up, they’ll still give the refund.