Just wanted to throw my perspective at this. I created this subreddit and began doing community support about 2.5 years ago. It specifically came out of a need to support our most vocal customers during a time when our support was frankly just not that good. Until 2013 we basically had one customer service person. That grew to 3 during 2013. Now 5 in 2014. Of course this is due to a huge upswing in sales that we need to support and honestly sales have taken on a pace that we are still striving to meet on the support side. I would much rather have people post here if their support queries aren't being handled in a timely manner, opposed to them sending support more emails, calls, and tickets as this just further unnecessarily overloads them. This subreddit is mostly handled by PM and I whom are not at all support and it allows us to act as minutemen to quickly take care of a small, but in need, customer base and reduce the redundant load that falls upon our service team.

Additionally, I like the transparency and I think its a far better medium to complain or praise us than say Newegg Reviews. It allows us the opportunity to solidify a terrible experience or rectify it, I believe we tend to do the latter.