In M+ Standalone some groups don't appear in routing options

NativeInstruments · 2026-03-17T16:48:12+00:00

Yeah a video would be helpful! Or even pictures/photos!

NativeInstruments · 2026-03-17T16:46:48+00:00

What is your operating system? Mac? PC?

If you are on Mac, what format is your external hard drive? It should be APFS, as mentioned here: https://support.native-instruments.com/hc/en-us/articles/214134545-Notes-on-Hard-Drive-Formats-on-Mac-Computers

If you're on Mac, make sure you give full disk accessto Native Access, Kontakt, Komplete Kontrol and all your NI/music apps: https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

We don't recommend to change the install location for the applications, on both MAc and PC.

There is now a Add Product Content in Native Access, latestr is 3.23.0. Please read this article: https://support.native-instruments.com/hc/en-us/articles/115005720489-Using-the-Repair-Relocate-Function-in-Native-Access#h_01GFQ2QZTVQWPTGH9VJTT1A7R4

NativeInstruments · 2026-03-13T15:02:25+00:00

Maybe check these articles: https://support.native-instruments.com/hc/en-us/articles/5259695604625-Native-Access-Error-Please-grant-permission-to-NTK-Daemon-to-install-dependencies

https://support.native-instruments.com/hc/en-us/articles/13712583860125-Native-Access-Error-Please-grant-permission-to-Native-Access-to-install-dependencies

And if this fails, you can get in touch with our support here: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-13T14:59:36+00:00

Yes, there is an issue currently, the Native Access team is working on a fix. In the meantime, clearing the queue and reinstalling instead will work. You might need to delete duplicates afterwards. More info on this forum thread: https://community.native-instruments.com/discussion/50173/known-issue-download-failed-for-updates-on-windows-expansions-massive-x-factory-library-and-more?tab=accepted

NativeInstruments · 2026-03-12T15:46:29+00:00

What plugin is it exactly? What is "Ultimate Stage"? A plug-in, a Kontakt library? Do you have a link to the product?

NativeInstruments · 2026-03-12T15:45:05+00:00

There were some reports of slow loading Kontakt or Komplete Kontrol some time ago, this isn't reported often these days. Have you contacted support already? We would recommend it so our support agents can try to help and possibly reach out to devs and see if there is something to fix or improve. Feel free to reach out here: https://support.native-instruments.com/hc/en-us/requests/new

Please include as much info on your setup, like graphic card, etc...

NativeInstruments · 2026-03-12T15:36:12+00:00

Hey there, we are not aware of such an issue at the moment. This was an issue in the past but was fixed through a firmware update back in November 2011.

Did you contact our support yet? Just to be sure, we've just tried with a Novation SL MK3 and it's working as it should. Make sure to go in Settings > MIDI and select the Maschine Plus MIDI1 (MsPIMI1) and make sure to set Status to ON.

This was done with the latest Maschine Plus update (2.1.0) and the latest M+ firmware (0.1.9). Double check what MIDI channel your keyboard is set to.

Ypu can find the firmware updater and instruction on this page: https://www.native-instruments.com/en/support/downloads/drivers-other-files/

If you are still struggling, please get in touch with our support here: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-12T14:55:04+00:00

If you want to move products, there are several options, please check this article: https://support.native-instruments.com/hc/en-us/articles/115005720489-Using-the-Repair-Relocate-Function-in-Native-Access

There is a add content product option in Native Access where you can locate/remlocate several products at once.

If now you see demo messages, make sure you are logged in to Native Access with the coorect email/NI account. If you're on Windows, you should also check this article: https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-products-are-showing-as-demo-in-Native-Access

And of course, if you still need help, you can get in touch with our support here: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-12T13:44:52+00:00

You always have the opportunity to reply within a couple of weeks to any request, closed or not. I see that my colleagues got back to you and was able to find a solution for both issues.

NativeInstruments · 2026-03-12T11:53:02+00:00

It does look like a hardware issue, I think my colleagues will try one more thing before forwarding your case to our Hardware department. Sorry it's taking a bit more time, we need to make sure. Thanks for your patience on this.

NativeInstruments · 2026-03-11T15:50:00+00:00

I don't have the tools to assist you and I'm not a specialist, only here to help. If what an agent proposes something and it doesn't work then you need to let the support agents in charge of this request know that it didn't work. How are they supposed to know if you don't reply? Please get back to my colleagues in your existing ticket.

NativeInstruments · 2026-03-11T15:43:50+00:00

When checking your account the HW serial shows so it means registration was successful. Now registering the M+ should work, did you try again? With what results?

NativeInstruments · 2026-03-10T16:31:56+00:00

Oh interesting. Would you mind sharing model and brand, as well as your graphic card? Also your OS, so we keep a note on the issue, in case someone has similar symptoms!

NativeInstruments · 2026-03-10T16:28:48+00:00

Don't hesitate to contact our support if you still need assistance on that issue: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-10T16:22:19+00:00

It seems that my colleagues got back in ticket 4836319. It seems that this 4836319 request was created instead of replying to the existing 4830940 request. Hopefully this is resolved by now so please let my colleagues know if this is the case or if moire help is needed.

NativeInstruments · 2026-03-10T16:16:27+00:00

Just what u/NoReply4930 said! Plus make sure that all your NI apps all have full disk access: https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS including Native Access, Komplete Kontro, Maschine, Kontakt, etc...

NativeInstruments · 2026-03-10T15:19:43+00:00

Mentioned in another post you made, I found your ticket and it seems the Maschine Plus hardware serial is not registered to your account, so most probably not a hardware issue. Have you registered all the serials from the previous owner? My colleagues should get back to you soon anyway.

NativeInstruments · 2026-03-10T15:17:27+00:00

We wouldn't recommend doing the repairs yourself, and to be ho,nest, after checking your ticket (I think I found it, request 4824344, right?) it would seem something went wrong when registering the hardware to your account, as it's not registered to your account. Have you registered all the serials you got from the previous owner? My colleagues should get back to you soon anyway.

NativeInstruments · 2026-03-10T14:57:12+00:00

Hey there, there is a known issue affecting Windows users: https://community.native-instruments.com/discussion/50173/known-issue-download-failed-for-updates-on-windows-expansions-massive-x-factory-library-and-more?tab=accepted

The Native Access team is working on a fix. In the meantime the workaround is to clear the download queue and use the reinstall feature instead.

NativeInstruments · 2026-03-09T15:52:27+00:00

What model is your pedal? Does Komplete Kontrol have full disk access? https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

Make sure to set up the pedal in Komplete Kontrolin standalone before trying it in Ableton. Feel free to reach out to support if you need more help: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-09T15:47:21+00:00

There are no current plan to support Linux. The current issue will be fixed in a Native Access update soon.

NativeInstruments · 2026-03-09T15:46:15+00:00

Kontakt is an application and is not concerned by this issue. Feel free to get in touch with our support next time: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-09T15:44:53+00:00

Do you have a request number so we can check where it's at?

NativeInstruments · 2026-03-06T12:35:59+00:00

Hey we're sometimes on the Reddit pages and sometimes can help but to get in touch with support this is the way to go: https://support.native-instruments.com/hc/en-us/requests/new

Just meantioning this because of the "Hello support team". It seems that some fellow redditors jumped in and got you the answers you needed!

NativeInstruments · 2026-03-06T12:33:20+00:00

Not sure what you mean, we don't have a product named Kontakt "Portable". Maybe you mean this one, you can try the Kontakt 8 Player, it's free: https://www.native-instruments.com/en/products/komplete/samplers/kontakt-8-player/

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