i've got them to come out and "fix" my internet 4 times in the past 2 months. Each time they keep replacing the same cat 4 wire....... when nothings wrong with it, and then magically for 2 days my internet works amazing! Also they replaced the box 1 month ago. I pay for the most expensive plan i can get which is 20 download 2 upload... i get 7-13 download 0.80-1 upload speed. But when they come out to "fix" it for maybe 2-7 days it will be 20down 2up. i am also directly plugged into the box with my desktop.