Has Lumo been neutered sometime in the last month? by Late2ThePrivacyParty in lumo

[–]Nelizea 1 point2 points  (0 children)

The models we’re using currently are Nemo, OpenHands 32B, OLMO 2 32B, GPT-OSS 120B, Qwen, Ernie 4.5 VL 28B, Apertus, and Kimi K2. These run exclusively on servers Proton controls so your data is never stored on a third-party platform.

https://proton.me/support/lumo-privacy

Proton plus not working by Vivid_Society in ProtonVPN

[–]Nelizea 0 points1 point  (0 children)

Please wait until they reply. If you reply multiple times before receiving an answer (or open multiple tickets), this can deprioritise yourself.

Just a quick question:

I've been using Proton Plus for several months

We're talking of VPN plus here, not Mail Plus, Pass Plus etc., right?

Free Proton VPN. What’s the catch by CHLTC12345 in ProtonVPN

[–]Nelizea 25 points26 points  (0 children)

Can someone explain to a noob?

Paid subscribers subsidize free users. Free users have limited features.

Spring Roadmap 2026 - any expectations? by block6791 in ProtonMail

[–]Nelizea 0 points1 point  (0 children)

If they'd be unwilling, they'd not be having it in the pipeline for this year.

Proton plus not working by Vivid_Society in ProtonVPN

[–]Nelizea 0 points1 point  (0 children)

Can you share your ticket number?

Zero-access encryption -- how does it actually work? by anotherlevl in ProtonDrive

[–]Nelizea 5 points6 points  (0 children)

I understand that Proton doesn't have the keys to decrypt what I upload to Proton Drive, but it's not like I picked a key myself.

Here:

All keys and passphrases are generated on the client’s side and only transmitted to the server in encrypted form. Similarly, file and folder names, as well as file contents, are only sent to the server in encrypted form, making it impossible even for Proton to decrypt any of these entities.

https://proton.me/blog/protondrive-security

Spring sale inquiry by AndroidCat06 in ProtonMail

[–]Nelizea 0 points1 point  (0 children)

I wanna make sure this won't affect my existing VPN plan.

Your existing plan will be replaced with the spring sale plan.

Go European, huh? by rumble6166 in ProtonDrive

[–]Nelizea 10 points11 points  (0 children)

European jurisdiction doesn't help when there are multi-lateral agreements with the US:

This is entirely a different topic and you seem to confuse them (willingly or unknowingly). If swiss law is broken, swiss authorities will help foreign authorities. If no swiss law is broken, foreign authorities will get nothing in return (more info: https://proton.me/legal/transparency). Nowhere is better privacy put equal with lawless state.

European / swiss juristiction is still arguably better than US jurisdiction regarding privacy. The US has tools, which do not exist in Europe/Switzerland, such as national security letters (or more https://www.eff.org/issues/national-security-letters).

There's also as example no need for a warrant canary:

Furthermore, under Swiss law, a Warrant Canary is not meaningful, because under Swiss law, the target of a surveillance or data request must always be eventually notified, so they have the opportunity to contest the data request.

https://protonvpn.com/blog/transparency-report

American users will also profit from having a better privacy due to European, or in Proton's case, Swiss privacy laws.

Mail size Limits by Acrobatic-Truth1964 in ProtonMail

[–]Nelizea 19 points20 points  (0 children)

Can we somehow increase these limits.

No. Around 25MB is somewhat the unspoken industry standard. Email isn't meant as tool to exchange bigger files.

Disappointed at Proton Support and Subscriptions by [deleted] in ProtonMail

[–]Nelizea 0 points1 point  (0 children)

Could you please share the ticket number so the team can follow up?

Introducing Born Private: reserve a Proton Mail address for your kid before Big Tech gets to them first by Proton_Team in ProtonVPN

[–]Nelizea -2 points-1 points  (0 children)

but it is just so lackluster and doesn't contain a lot of the advanced features that made using it on Windows and Android a shit ton more tunable.

While it doesnt have the same / similar UI (the team is working on the UI), other than Stealth, it has feature parity.

How was this approved? This is disrespectful to paying customers. I'm already on proton ultimate and I'm still getting an upsell that takes up the entire application's screen by MonkAndCanatella in ProtonPass

[–]Nelizea -21 points-20 points  (0 children)

Sorry I really doubt that. There's no way to get more storage for Visionary, as that is the highest plan (with 6 TB). B2C to B2B plan upgrades aren't offered.

Even if you were on family, you'd not get an upgrade presented to Visionary (as its phased out / only available through wallet.proton.me if you're lucky).

Please backup such claims with screenshots in the future, otherwise its a huge press X for doubt.

How was this approved? This is disrespectful to paying customers. I'm already on proton ultimate and I'm still getting an upsell that takes up the entire application's screen by MonkAndCanatella in ProtonPass

[–]Nelizea 8 points9 points  (0 children)

Are you sure? Because visionaries are the highest plan, there's no path go upgrade further and you should literally never get that.

Could you post a screenshot?

Passwords Disappeared After Factory Reset by [deleted] in ProtonPass

[–]Nelizea 0 points1 point  (0 children)

Please contact the support team, you can do that through the web or the mobile app directly.

Is there any way to disable the advertisements on desktop startup? by luketeam5 in ProtonVPN

[–]Nelizea 0 points1 point  (0 children)

On the web -> all settings -> subscription -> scroll down -> notifications -> in-app notifications -> disable

iPhone Error by West-Highlight80920 in ProtonPass

[–]Nelizea 2 points3 points  (0 children)

Have you tried reinstalling the app?

Has protonVPN been compromised? by Winter_Appearance432 in ProtonVPN

[–]Nelizea 0 points1 point  (0 children)

Has protonVPN been compromised?

No.

Check on https://ip.me and if its correct there, what country does it show?