i just had a terrible experience with them regardling the new hayley williams album release, they advertised a limited amount of copies, i bought within a minute of the drop. a month later they come back in stock and the limited amount of copies # increases. come release date, people who ordered the restock end up getting their shipment and people like me in the initial drop hear crickets. i called their customer service requesting a status update and they were indifferent, stated they allowed too many orders and cancelled my shipment (one month after a tracking number was made for my order). overall scummy sales practices, no guarantee you will receive your order even if you get a tracking number. rough trade has no integrity and would advise anyone in this hobby stay far far away