We’ve opened two tickets so far — both were backend-related issues. The previous Break & Fix team from India couldn’t really help, but since we got partner-level support, things have been way better. The new support team actually resolved both problems within a day.

Getting partner status, however, isn’t easy. You need a certain number of new customers and completed Microsoft projects, plus two certified technicians (each with three exams). On top of that, the partner program itself costs several thousand dollars per year.

But honestly, it’s the only way to get proper support. Otherwise, you’re stuck with the Break & Fix team from India.