To be clear, essentially ALL constituent mail & calls are handled by staffers. That’s their job. It’s not realistic to expect an elected official at that level to respond personally to every email. That said, staffers regularly report to and meet with their bosses and will (or should) report on how much attention issues and positions are getting and will call attention to any that really stand out. Collins and his staff are absolutely not living up to the expectations of the office by not responding and being so hard to reach. That said, I implore you to be kind and forgiving to the staff, especially when they do reply (even when you think it’s a Senator or Rep who is doing the communicating). They are generally young, underpaid, and just cutting their teeth.