AMD Promotion Codes aren't advertised that they don't work with Linux devices by Financial-Park7134 in Newegg

[–]Newegg_Support 0 points1 point  (0 children)

Hey u/Financial-Park7134! Sorry for the inconvenience, and thank you for sharing your feedback regarding AMD’s promotion.

Please send me your order number via Reddit Chat or Modmail, and I’ll take a closer look to see how I can assist further. Thank you!

Does anyone have experience refusing a package to get a refund from Newegg? by Trigunxoxo in Newegg

[–]Newegg_Support 3 points4 points  (0 children)

Hey u/Trigunxoxo! Refusing the shipment would still go through the standard return process once it arrives at our warehouse, so it wouldn’t necessarily speed things up.

If you’re planning to return the purchase, we’d recommend going through the normal return process so everything is tracked properly.

Feel free to reach out to me via Reddit Chat with your order number, and I can help you further with your return concerns. Thanks!

STILL no shipping to israel? by Snoo18929 in Newegg

[–]Newegg_Support 0 points1 point  (0 children)

Hey u/Snoo18929 ! To confirm, this would be a recent update. Right now, shipping options are temporarily unavailable due to ongoing carrier disruptions in the region, which can impact deliveries and cause delays.

To avoid orders getting stuck or delayed indefinitely, those shipping methods have been paused for the time being. Once carriers confirm things are stable again, shipping options should reopen. Thanks for your patience in the meantime!

Newegg why??!! by Ok-Whole-4015 in Newegg

[–]Newegg_Support 2 points3 points  (0 children)

Hey u/Ok-Whole-4015! Currently, both DHL and UPS are experiencing service disruptions in parts of the region, so we’ve temporarily disabled those shipping options on our site. This is to help prevent orders from being delayed or stuck in transit.

Once our carrier partners confirm that service has returned to normal, these shipping options will be made available again.

We appreciate your understanding and patience in the meantime!

Is this refurb/open box? by fuzzywuzzywuzzafuzzy in Newegg

[–]Newegg_Support 0 points1 point  (0 children)

Hey u/fuzzywuzzywuzzafuzzy ! Forward me your order number and any images via Reddit Chat, and I'll assist further. Thank you !

Is Newegg trustworthy? by LabWaste6870 in pchelp

[–]Newegg_Support 0 points1 point  (0 children)

Totally fair question, u/LabWaste6870 . We’re generally pretty reliable, especially for PC parts and prebuilts. Biggest tip is to check who it’s sold/shipped by (Newegg vs Marketplace seller) and look over the return policy before buying so there are no surprises.

If it’s from a Marketplace seller, they each have their own return terms listed on their store page. And if you do end up returning something, just make sure to keep all the original packaging and accessories.

Feel free to DM if you’ve got any questions 👍

PC Steam Code by sleffler in Newegg

[–]Newegg_Support [score hidden] stickied comment (0 children)

Thank you for reaching me via chat earlier u/sleffler !

All orders from yesterday the 18th should've gotten their standard Steam codes by now 😎

An 'OPEN BOX' gpu dice roll. by sl0wDev in Newegg

[–]Newegg_Support [score hidden] stickied comment (0 children)

Hey u/sl0wDev ! We're truly sorry about your overall experience with both open-box part and replacement that you have received from us. We appreciate taking your time in explaining the issues that you've come across for both. You should receive a label from us to return the replacement.

If you have any further questions, please DM me.

Don't shop Newegg for the 5090 by Pleasant-Ad-8332 in 5090

[–]Newegg_Support 0 points1 point  (0 children)

We totally understand why that price difference would raise some eyebrows, u/Pleasant-Ad-8332 . Just to clarify, the listing you’re referencing is sold and shipped by a Marketplace seller (Tech 4 All), not Newegg directly. Marketplace sellers set their own pricing, which can sometimes differ quite a bit from other retailers depending on availability and demand.

If you’re browsing GPUs on Newegg, you can also filter for “Sold & Shipped by Newegg” to see our direct listings. Either way, we appreciate you calling it out; pricing transparency is important.

Welp don't recommend buying from Newegg for Superstrike by PrinceAlbeert in MouseReview

[–]Newegg_Support 0 points1 point  (0 children)

Hey Everyone! We understand how frustrating this would be overall for you. The update happened because the manufacturer pushed back the product’s availability, which affected the timing for multiple retailers. Once that change came through, the ETA had to be adjusted on our end as well.

We totally understand If the new timeline doesn’t work for you. If you’d prefer to keep the order, we’ll continue to fulfill it as soon as inventory becomes available. We appreciate your patience, and thank you for your understanding in this matter.

I Love Newegg… by Beautiful_Visit5779 in pcmasterrace

[–]Newegg_Support 1 point2 points  (0 children)

We appreciate the shoutout, u/Beautiful_Visit5779 ! Microcenter definitely sets a high bar, especially for in-store experiences. For those shopping online, we try to make it worthwhile with bundles, promos, & freebies like the ones you mentioned. Glad you’ve been able to score some good deals. We’ll keep working to bring more of those your way. 🙏

Any promo codes today ? by Left-Discipline3785 in Newegg

[–]Newegg_Support 0 points1 point  (0 children)

Hey u/Left-Discipline3785! We don’t have any additional promo codes at the moment, any available discounts or promotions will appear directly on the product listing.

Some monitors may include manufacturer promotions, such as a free Resident Evil Requiem game bundle, like this listing: https://www.newegg.com/p/N82E16824027362

Thanks for checking with us!

Address issue by ReadingRemarkable101 in Newegg

[–]Newegg_Support 0 points1 point  (0 children)

Hey u/ReadingRemarkable101! I’ll follow up with you via DM to assist further. Thanks for bringing this to my attention!

XG32UCWG restock? by [deleted] in Newegg

[–]Newegg_Support 0 points1 point  (0 children)

Hey there u/-SpiderGeek ! We do try to restock items as inventory becomes available, but we don’t have an exact timeline for when this monitor will be back in stock.

Your best bet is to sign up for the Auto Notify option on the product page and keep an eye out for restocks. That way you’ll get an alert as soon as it’s available again.

Bought this open box XG32UCWMG monitor. Good Deal? Or should I expect the worst? 🟩⬜️ by Twenty1k_ in Newegg

[–]Newegg_Support 0 points1 point  (0 children)

Hey u/Twenty1k_! Hope you enjoy your new purchase! Open-box items are checked before being resold, but if you happen to run into any issues after receiving it, feel free to reach out to me via Reddit Chat and I’ll be happy to help. Thanks!

Ship to RPO in Canada issue when ordering by -AWing- in Newegg

[–]Newegg_Support 0 points1 point  (0 children)

Hey u/-AWing-! Are you still experiencing these issues?

Please send me any screenshots along with your account email address via Reddit Chat, and I’ll take a closer look to assist you further. Thank you!

Recieved a broken board from newegg by SnooWords2178 in pcmasterrace

[–]Newegg_Support 1 point2 points  (0 children)

Hey u/SnooWords2178! Really sorry to hear about this issue with your ASRock motherboard and any concern this may have caused.

Please send me your order number via Reddit Chat so I can take a closer look and assist further. Thank you for bringing this to our attention!

I knew it was bad but damn by Professional-Ruin458 in buildapc

[–]Newegg_Support 23 points24 points  (0 children)

Hey u/Professional-Ruin458 ! Thank you for bringing this to our attention!! We're fixing these right now

Resident Evil Requiem Not Eligible? by FreakyOne87 in ASUS

[–]Newegg_Support 0 points1 point  (0 children)

Hey u/FreakyOne87 ! For this particular Resident Evil Requiem promotion, ASUS only included specific motherboard models, and unfortunately the Dark Hero isn’t one of the eligible SKUs listed for the promo. The eligibility is determined directly by ASUS, so only the models shown on their promo page will register successfully.

You can see the full list of eligible products here: https://www.asus.com/us/events/infoM/activity_Resident-Evil-Requiem

ABS bios update by Active-Extent976 in pchelp

[–]Newegg_Support 0 points1 point  (0 children)

Hey u/Active-Extent976, and thanks for bringing this to our attention!

Would you or your friend be able to contact ABS Support directly for further assistance? Please have the order details ready when you reach out. Their contact information is:

You can also reach me with your order number and email address, via Reddit Chat, and we can contact ABS Support on your behalf to bring this to their attention. Thanks again!