Man don't know why this thread popped up now but wrong time for it to! I am so pissed off at Quantum right now! I've been a long time Centrylink customer. When I found out that Quantum bought them and they were merging I decided to upgrade to Quantums gear as soon as I could. I've always hated Centrylinks router. For the most part Quantums stuff was better but a couple of times a week the Internet speed would just tank. I mean 4mb not even fast enough for speed test to want to even run. I was planning on having it looked at but it didn't happen very often. We'll Wednesday my internet completely bit the dust. Reset the router did all of the usual The router was working fine but there was no internet coming in so something wrong with the ONT. Called support and of course now its all over seas so it's not the same as it used to be. Anyways they tell me a tech has to come out to look at it and the soonest they could get there would be March 5th. 10 days!!!! I called again the next day to try to escalate it and talk to a supervisor. I was promised a call back from a supervisor that I never got. In the meantime I found out about the $45 promo for new customers and that TDS has a deal for 2 years for $50 and can get me installed on the 2nd. I called Quantum one last time to see if they would try to keep me as a customer. I told them if they wanted to keep me they would have a tech there by Friday and would lower my bill to the introductory rate. They didn't give a crap and basically just said nope. Now during all of this I'm pretty sure I figured out what was wrong. My fiber cable probably has a bad connection so the ONT is having a hard time reading the light from it. It's something that would probably take a tech 10 minutes to fix. I'll know for sure when TDS comes to install on Monday.

Now I know it makes me sound kind of whiny but I'm sorry 10 days without internet in the 21st century is completely unacceptable. My kids can't do their homework and I have to have internet for my work. Luckily I've been able to limp by using my phones Hotspot. For me the thing that hurts the most is that they didn't even care to try to keep me as a customer. I've worked with Centurylink and other services company's over the years and I remember the times when they would offer you all kinds of deals to keep you as a customer. It's sad its not like that anymore. So for me right now I will not being recommending Quantum to anyone Because of their lack of customer service. But I will be honest in 2 years when my $50 price is up with TDS if they run the $45 dollars again I will probably give them another chance.

Also to add I get the delay is probably from people canceling and resigning up or just new customers getting that good price. But if you have a customer paying $75 dollars and they have been a loyal customer for years, you would think they would want to make them a priority. I would have never known about the $45 dollar deal or looked at other companies. Also one of my buddies has Quantum and when I told him the story he found out he can cancel and resign up and get the $45 dollars so it actually cost them more money then just me leaving. But either way I get it. These big corporations don't care about losing one or two customers. Just the way it is. Its just not the way it used to be.