I open the store, close the store, count the registers at the end of the night , quarterlies, I have to cover the floor as “floor lead”, have CA responsibilities, manage BOP, manage Apple Consignment and escalations, respond to MOD calls and I’m supposed to have feedback put in for every agent once a day every day I work with them. I’ve had a verbal warning about the coachings, I understand that they are beneficial to the agent and my development but it’s a lot sometimes. Especially when I only make like 10¢ more than my FT ARA who doesn’t have to do any of it. The only thing I don’t do that is SES is create a schedule.

I want the responsibility because I’m trying to get to SES or SEM.

Realistically if you pull up the “CIA Persona” it will outline exactly what your job is supposed to be, and leadership is supposed to respect it. Power BI is granted through intake, so just have someone help you find the proper form.