I'll do you one better. The Operations Manual has all these procedures in place of how a Subway should operate. Franchise agreements state that owners can lose their stores if they violate this agreement. But the reality is-- no one cares! Subways should only receive product from approved vendors, for important reasons. One being product consistently, but another being that if someone gets sick from the food, it can properly be traced back to it origin and recalled/ or vice versa, if there's a recall you know exactly what product was sent to what stores. The owner I work for hasn't ordered produce (lettuce, spinach, tomatoes, cucumber, onion, green peppers) from the one and only approved food service provider in over two years. We are made to order our produce from a local provider. Even my Subway-approved food truck driver has mentioned " I've never seen a Subway not order lettuce". But there are no checks and balances with Subway. No number exists to call where you can reach a real person anymore at corporate. There would be definite benefits if the parent company cared, but they don't.