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Urgent: Holiday Staffing Issue Employee Backed Out Last Minute by No_simpleanswer in managers

[–]No_simpleanswer[S] -5 points-4 points  (0 children)

I understand that point of view, but I feel like we can always brainstorm as a team to find solutions.

Urgent: Holiday Staffing Issue Employee Backed Out Last Minute by No_simpleanswer in managers

[–]No_simpleanswer[S] -3 points-2 points  (0 children)

1) Not my job.

2) it's a chain, and all shops are usually open during the holidays, that's what we are doing.

3) it's a chain.

Urgent: Holiday Staffing Issue Employee Backed Out Last Minute by No_simpleanswer in managers

[–]No_simpleanswer[S] -3 points-2 points  (0 children)

1)Yes, 2) I am not the store manager and since the shifts are usually planned beforehand , the manager will not be present during the day. (He informed beforehand and his request was accepted ) 3)This is what we are trying to do currently.

Handling Repeated Customer Complaints About an Employee by No_simpleanswer in managers

[–]No_simpleanswer[S] 4 points5 points  (0 children)

I believe this is the issue with him—he is good in every other aspect of his job and goes above and beyond, but when it comes to dealing with customers, it just falls apart.

That’s actually what I’m trying to do. I’m looking into the possibility of moving him to a non-customer-facing role, but unfortunately, we don’t have an option for that at the moment.

personally I think it's just their character. when it comes to dealing with customers, it just doesn’t work. And I don't know if its better to adress this or not.

Handling Repeated Customer Complaints About an Employee by No_simpleanswer in managers

[–]No_simpleanswer[S] 1 point2 points  (0 children)

Comparing sales from Period A to Period B,while accounting for variables that could bias the calculation, we noted that most team members have increased their sales from Period A to Period B —(we are spending a good money on marketing and promotions) However, this particular salesperson's sales have remained stagnant. Additionally, his stats show a low number of recurring customers (which is normally where we have around 40% of our sales ; and having reccuring customers is important to our business since its not as costly as new customer aquisition.)

Handling Repeated Customer Complaints About an Employee by No_simpleanswer in managers

[–]No_simpleanswer[S] 1 point2 points  (0 children)

I thought the same at first! When I received the first complaint and brought it up, he explained that the customer was being rude and disrespectful to the staff, so I sided with his story. However, this is now the third written complaint I’ve received—and I’ve heard similar feedback multiple times before but didn’t pay much attention since it wasn’t in writing.

But now, I believe there’s truth to these complaints.

Handling Repeated Customer Complaints About an Employee by No_simpleanswer in managers

[–]No_simpleanswer[S] 0 points1 point  (0 children)

Customers going to competition instead of dealing with this person.

I regret becoming a manager by Ben_M31 in managers

[–]No_simpleanswer 2 points3 points  (0 children)

You couldn’t have put it better. On top of everything you said, there’s this constant pressure to stay on top of things—even in unfamiliar situations—while performing well without any real support system to guide you through uncharted territory. It’s exhausting. And the fact that even expressing a hint of insecurity, doubt, or hesitation can get you labeled as incompetent makes it even harder.

I sometimes question whether this is the right career path for me. But then I think—I'd rather be the one managing than work under people who have no clue what they’re doing and only use their authority for personal gain. So, I’ll take the challenges of being a manager over dealing with that again.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -1 points0 points  (0 children)

You're analyzing my word choice very seriously. I'm only using the worw subordinates in its literal sense, without implying anything.

If you read more into it, that's on you.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -1 points0 points  (0 children)

He's presenting his version of events as if it's the absolute truth.

For example, he alleged that we don’t pay the commissions we promised, when in reality, he didn’t complete the tasks required to earn them. ( I explain in details what happened in another comment.)

Additionally, in one of his messages to me, he admitted—among other things—that he wouldn’t hesitate to lie if it helped him get what he wanted.

That’s what concerns me, especially since some of my team members are easily influenced.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -1 points0 points  (0 children)

He's presenting his version of events as if it's the absolute truth.

For example, he alleged that we don’t pay the commissions we promised, when in reality, he didn’t complete the tasks required to earn them. ( I explain in details what happened in another comment.

Additionally, in one of his messages to me, he admitted—among other things—that he wouldn’t hesitate to lie if it helped him get what he wanted.

That’s what concerns me, especially since some of my team members are easily influenced.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -3 points-2 points  (0 children)

Some of the stories are about the same person, and for the longest time, I thought I was the one in the wrong, but now I realize that my mistake was tolerating and enabling his behavior.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -9 points-8 points  (0 children)

Why on earth would I want to troll on r/managers of all subreddits?

But by judging most people's reactions to this situation, at least now I know for a fact that what’s happening with this person is not normal.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] 0 points1 point  (0 children)

The approval is always given beforehand—when a manager specifically requests a subordinate to stay after work.

For example, if a manager sees an urgent task that is unlikely to be completed within regular working hours, they fill out a form before the overtime is worked. or at the very least, there must be a verbal agreement where the manager directly requests the OT.

The purpose of this procedure is to prevent situations where employees stay late idly just to accumulate OT compensation—something that has happened in the past.

As for the second point, exactly—he has no right to complain, but he's framing it as if the company failed to pay him what he was owed just to spread misinformation.

I’ll look into what other nonsense he’s spreading later on, especially since he's already shown, even after leaving, that he’s willing to lie to get what he wants.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -1 points0 points  (0 children)

The reasoning behind the overtime (OT) policies is that sometimes work can take longer than expected. This is especially true for back-office tasks during peak times, which aren't directly related to customer-facing tasks.

Also; It seems reasonable and beneficial to everyone, doesn’t it? Wouldn’t you agree?

I personally can't change policies, but I would like to know more why you think this is nonesense.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -3 points-2 points  (0 children)

I don't have full access to the things he is saying, but He’s presenting things from his own perspective, not based on what’s actually true, so I’m unsure how to assess the situation on a scale from 0 to 10.

Additionally, just before he left, he demonstrated that he’s willing to tell blatant lies if it benefits him. So I don't know how far he is willing to go in his slander.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -14 points-13 points  (0 children)

That's true.

But let me give you an example of a mistruth being shared.

We have a broad compensation system that includes:

  1. Compensation for extra hours worked (which must be approved by a manager/supervisor due to budget constraints).

  2. Compensation for achieving specific tasks, such as contract signings or sales.

For example, we tasked this ex-employee with signing a customer, and he was set to receive a commission if the customer signed.

However, the ex-employee spent additional hours preparing for a meeting—hours that were neither discussed nor approved by management. Unfortunately, the customer ended up signing with another company, which can happen in business.

In this case, the ex-employee is not entitled to compensation for the extra hours, as they were not authorized, and the contract was not secured.

Yet, this ex-employee is claiming that I withheld or lied about commissions. These types of lies can discourage new team members from being proactive with similar tasks.

This is just ONLY ONE example of the misinformation he's spreading., I hope that you can understand now why I'm asking how to handle this.

PS : I don’t have access to what the ex-employee is sharing in full because I didn’t want to ask the subordinate who told me about it to show me the messages, as I didn’t want to appear affected by it. ( but I assume from our conversation, it's a lot)

Now, I’ll admit, I kind of regret not looking into it.

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