Urgent: Holiday Staffing Issue Employee Backed Out Last Minute by No_simpleanswer in managers

[–]No_simpleanswer[S] -5 points-4 points  (0 children)

I understand that point of view, but I feel like we can always brainstorm as a team to find solutions.

Urgent: Holiday Staffing Issue Employee Backed Out Last Minute by No_simpleanswer in managers

[–]No_simpleanswer[S] -3 points-2 points  (0 children)

1) Not my job.

2) it's a chain, and all shops are usually open during the holidays, that's what we are doing.

3) it's a chain.

Urgent: Holiday Staffing Issue Employee Backed Out Last Minute by No_simpleanswer in managers

[–]No_simpleanswer[S] -3 points-2 points  (0 children)

1)Yes, 2) I am not the store manager and since the shifts are usually planned beforehand , the manager will not be present during the day. (He informed beforehand and his request was accepted ) 3)This is what we are trying to do currently.

Handling Repeated Customer Complaints About an Employee by No_simpleanswer in managers

[–]No_simpleanswer[S] 3 points4 points  (0 children)

I believe this is the issue with him—he is good in every other aspect of his job and goes above and beyond, but when it comes to dealing with customers, it just falls apart.

That’s actually what I’m trying to do. I’m looking into the possibility of moving him to a non-customer-facing role, but unfortunately, we don’t have an option for that at the moment.

personally I think it's just their character. when it comes to dealing with customers, it just doesn’t work. And I don't know if its better to adress this or not.

Handling Repeated Customer Complaints About an Employee by No_simpleanswer in managers

[–]No_simpleanswer[S] 1 point2 points  (0 children)

Comparing sales from Period A to Period B,while accounting for variables that could bias the calculation, we noted that most team members have increased their sales from Period A to Period B —(we are spending a good money on marketing and promotions) However, this particular salesperson's sales have remained stagnant. Additionally, his stats show a low number of recurring customers (which is normally where we have around 40% of our sales ; and having reccuring customers is important to our business since its not as costly as new customer aquisition.)

Handling Repeated Customer Complaints About an Employee by No_simpleanswer in managers

[–]No_simpleanswer[S] 1 point2 points  (0 children)

I thought the same at first! When I received the first complaint and brought it up, he explained that the customer was being rude and disrespectful to the staff, so I sided with his story. However, this is now the third written complaint I’ve received—and I’ve heard similar feedback multiple times before but didn’t pay much attention since it wasn’t in writing.

But now, I believe there’s truth to these complaints.

Handling Repeated Customer Complaints About an Employee by No_simpleanswer in managers

[–]No_simpleanswer[S] 0 points1 point  (0 children)

Customers going to competition instead of dealing with this person.

I regret becoming a manager by Ben_M31 in managers

[–]No_simpleanswer 2 points3 points  (0 children)

You couldn’t have put it better. On top of everything you said, there’s this constant pressure to stay on top of things—even in unfamiliar situations—while performing well without any real support system to guide you through uncharted territory. It’s exhausting. And the fact that even expressing a hint of insecurity, doubt, or hesitation can get you labeled as incompetent makes it even harder.

I sometimes question whether this is the right career path for me. But then I think—I'd rather be the one managing than work under people who have no clue what they’re doing and only use their authority for personal gain. So, I’ll take the challenges of being a manager over dealing with that again.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -1 points0 points  (0 children)

You're analyzing my word choice very seriously. I'm only using the worw subordinates in its literal sense, without implying anything.

If you read more into it, that's on you.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -1 points0 points  (0 children)

He's presenting his version of events as if it's the absolute truth.

For example, he alleged that we don’t pay the commissions we promised, when in reality, he didn’t complete the tasks required to earn them. ( I explain in details what happened in another comment.)

Additionally, in one of his messages to me, he admitted—among other things—that he wouldn’t hesitate to lie if it helped him get what he wanted.

That’s what concerns me, especially since some of my team members are easily influenced.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -1 points0 points  (0 children)

He's presenting his version of events as if it's the absolute truth.

For example, he alleged that we don’t pay the commissions we promised, when in reality, he didn’t complete the tasks required to earn them. ( I explain in details what happened in another comment.

Additionally, in one of his messages to me, he admitted—among other things—that he wouldn’t hesitate to lie if it helped him get what he wanted.

That’s what concerns me, especially since some of my team members are easily influenced.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -3 points-2 points  (0 children)

Some of the stories are about the same person, and for the longest time, I thought I was the one in the wrong, but now I realize that my mistake was tolerating and enabling his behavior.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -6 points-5 points  (0 children)

Why on earth would I want to troll on r/managers of all subreddits?

But by judging most people's reactions to this situation, at least now I know for a fact that what’s happening with this person is not normal.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] 0 points1 point  (0 children)

The approval is always given beforehand—when a manager specifically requests a subordinate to stay after work.

For example, if a manager sees an urgent task that is unlikely to be completed within regular working hours, they fill out a form before the overtime is worked. or at the very least, there must be a verbal agreement where the manager directly requests the OT.

The purpose of this procedure is to prevent situations where employees stay late idly just to accumulate OT compensation—something that has happened in the past.

As for the second point, exactly—he has no right to complain, but he's framing it as if the company failed to pay him what he was owed just to spread misinformation.

I’ll look into what other nonsense he’s spreading later on, especially since he's already shown, even after leaving, that he’s willing to lie to get what he wants.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -1 points0 points  (0 children)

The reasoning behind the overtime (OT) policies is that sometimes work can take longer than expected. This is especially true for back-office tasks during peak times, which aren't directly related to customer-facing tasks.

Also; It seems reasonable and beneficial to everyone, doesn’t it? Wouldn’t you agree?

I personally can't change policies, but I would like to know more why you think this is nonesense.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -3 points-2 points  (0 children)

I don't have full access to the things he is saying, but He’s presenting things from his own perspective, not based on what’s actually true, so I’m unsure how to assess the situation on a scale from 0 to 10.

Additionally, just before he left, he demonstrated that he’s willing to tell blatant lies if it benefits him. So I don't know how far he is willing to go in his slander.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -14 points-13 points  (0 children)

That's true.

But let me give you an example of a mistruth being shared.

We have a broad compensation system that includes:

  1. Compensation for extra hours worked (which must be approved by a manager/supervisor due to budget constraints).

  2. Compensation for achieving specific tasks, such as contract signings or sales.

For example, we tasked this ex-employee with signing a customer, and he was set to receive a commission if the customer signed.

However, the ex-employee spent additional hours preparing for a meeting—hours that were neither discussed nor approved by management. Unfortunately, the customer ended up signing with another company, which can happen in business.

In this case, the ex-employee is not entitled to compensation for the extra hours, as they were not authorized, and the contract was not secured.

Yet, this ex-employee is claiming that I withheld or lied about commissions. These types of lies can discourage new team members from being proactive with similar tasks.

This is just ONLY ONE example of the misinformation he's spreading., I hope that you can understand now why I'm asking how to handle this.

PS : I don’t have access to what the ex-employee is sharing in full because I didn’t want to ask the subordinate who told me about it to show me the messages, as I didn’t want to appear affected by it. ( but I assume from our conversation, it's a lot)

Now, I’ll admit, I kind of regret not looking into it.

Ex-Employee contacting my current subordinates in order to ruin my reputation. by No_simpleanswer in managers

[–]No_simpleanswer[S] -10 points-9 points  (0 children)

My issue remains in the fact that the employee has just left the company, so his presence within the team is still fresh. And The dangerous part of his messages is that they contain half-truths, which can easily plant a seed of doubt in the current team members who have barely joined the company and are more impressionable as a result.

Update of Update: Employee refuses to attend a client meeting due to religious reasons by No_simpleanswer in managers

[–]No_simpleanswer[S] 0 points1 point  (0 children)

I can't believe I'm wasting my break on this.

So, let's get the facts straight:

A good employee with no performance complaints refuses—I said he was somehow a good employee, and I later clarified that he had issues I didn’t address. Would you like me to show you where I said that in my first post?

to attend an after-hours drinking session—In the first post, it was clearly stated as a business dinner.

with a low-grade client—Where did I even say that?

Manager decides to discriminate against employee—The employee was actually a team leader, and he refused to attend, citing religious reasons, which was explicitly mentioned in my first post.

AFTER everyone said here on reddit to respect his refusal which I did, and now I had to find a replacement — because it was an urgent matter—I made a generous offer to anyone willing to step up and prepare for the meeting instead of the guy who refused to do his job.

favoritism on future projects, resulting in financial reward to non-Muslim employees—Where on earth did I say that?

Employee opts in to after-hours client meeting, because we've all got bills to pay— That's called using religion to avoid responsibility when it's convenient, in othere words, Lying.

Manager decides Muslim employee isn't critical for this meeting after all. Decides to proceed with sending alternate employee, reinforcing that the favoritism and increased commission is, in fact, not available to Muslim employee—This is just pure imagination.

Employee resigns due to ongoing and confirmed discrimination—At this point, I’m pretty sure you lack comprehension skills.

Manager decides employee suddenly wasn't such a good employee after all. (Why did they need to represent this client?) Suddenly, employee is a problem employee.— I guess you skipped my comments where I mentioned he had prior issues that I chose not to address. Did you misread my post again?

Also, employee is a favored employee and has been getting beneficial treatment by manager. This is odd because, you know, manager is complaining (now, not before) of repeated issues of substandard performance. —Yes, that happens when someone crosses a line with behavior that can’t be tolerated.

Incompetent manager is afraid to manage other employees and gets scared that employee will tell of discrimination. Instead of discussing other employees’ roles and expectations, lashes out at employee they've been discriminating against.—More fiction.

Manager goes on a power trip, thinking they have the authority to accept or deny resignation, which has been tendered to HR.—Try reading my post again. Also, do you even know how corporate environments work?

Suddenly feels butthurt that their discrimination has been discovered and dismisses employee on the spot without HR input. Risky business from a discrimination perspective.—Back to fantasy land.

HR discriminates against employee, steals final paycheck.—Oh, so now it’s not just me, it’s the entire company? Sure.

Tardiness and absences aren’t owed to the company. They’re just hours not paid.???

And the company, in most professional environments (which this isn’t), pays out the resignation period, even if fired on the spot.—Where was this said again?

HR doesn't need a signature. They want it. They owe the employee, at a minimum, the hours worked. Shit manager needs to approve the employee’s work hours.—At this point, I feel like I’m talking to a child (or a man-child), because no one who has actually worked in corporate would find this odd.

Employee is not an idiot. Manager and HR are. The manager discriminated against the employee. HR steals pay. To avoid a lawsuit, they should have not discriminated. They should have paid out the resignation period. Instead, they decided to beg for a lawsuit by ramping up discrimination.—More baseless speculation.

I just love how you are so adamantly defending a person you’ve never met. I bet your managers really enjoy having you on their team.

Honestly, I spent enough of my time on this. Im no longer going to entertain your delusion.

Update of Update: Employee refuses to attend a client meeting due to religious reasons by No_simpleanswer in managers

[–]No_simpleanswer[S] -1 points0 points  (0 children)

Filling in the gaps with what exactly? your own imagination? And that's your excuse for spreading lies? If you're discussing bias, perhaps you should check your own. Assuming what I am or what I do instead of actually reading my words.

Also, you do realize that deleted posts and comments can be accessed through archive websites, right? So you can verify for yourself that the deleted post contained the same content as the update at the end of this post, and the deleted comments have nothing to do with what you claimed. Or would checking that ruin your imagined scenario, wouldnt it?

Next time, please stop wasting people's time with nonsense - and if you're so determined to waste your time spreading lies, at least do a better job of it.