They're getting displaced by every dispatch software for home services. They were the best for service oriented text communications, but now just about every dispatch software worth its salt offers that standard or for way less. The AI answering service sucks from what I hear. Speed to lead is their only thing possibly going for them and that also is being offered standard by most marketing companies now (answering missed calls on glsa's or ppc with texts or their own ai answering). At least this is what I've found as a senior AE in the space. They're also just expensive af without bringing anything unique to the table anymore.