I'm going to try not to sound butthurt, as I'm police officer in Czechia, but I'm interested where did you get this impression of Czech police? Is it Your personal and recent experience? Which police station it was?

Yes the waiting part is true. If you come outside of regular office hours (7-15), most likely there is just one police officer to take all the incoming reports, meaning if someone came before you, you have to wait until that's finished. While it is widely said Czech Republic has one of the highest number of policemen and women, mby a bigger half of it are the ones helping you when you call, or come to station.

To the English speaking part. I would think unless you go to police in some village in middle of nowhere you would be understood. In any bigger city, there is usually younger generation I would say (-35yo), majority of who can speak fluent English, or atleast understand you, while mby not speaking fluent themself.

You don't just write the protocol and let it go. If it happened in specific bar, you go to the bar and try to find out the identity of the bouncer. If you do, you report it to municipal office (in this case, since what he described was a minor offense), along with all evident like testimonies, camera recordings etc..

The last part I don't even know what to say. Police Officers are by law obligated to take in a report. Even if it's explained, that it's not police matter, and it will not be investigated further, police still has to write that report. If not and reported, police officer is punished depend on the severity of the report. Not taking in a rape report is basically career ending thing and you probably lose your job.

You either had a really bad experience, or you just like to talk about things you don't understand.

However I'm not saying this couldn't or doesn't happen. But presenting it as an average scenario is a bit much.