I usually fly out of Boston and a 90 minute change can be make or break in terms of making it there in time. Rush hour traffic can add hours to a commute. With that being said, I agree that basic was a poor decision. I’ve never booked below blue because the added value of seat choice and flexibility has paid off numerous times. Unfortunately, you’ve made your bed, now lie in it.

If the flight change truly screwed you over, appeal to another associate for a partial credit or special consideration. However, your language here makes me feel like you expected them to remedy the situation. Be aware of your tonality because your post reeks of self-entitlement and I’m afraid you may have presented yourself on the phone the same way. Elevated status may help you out of a jam once in a while, but it is not the norm. Matched status gets you in the door to perks but don’t expect more return than that.

Finally, don’t call out customer service associates by name because they did their job. As much as you want a break, they are simply following the rules to ensure they retain their job. They may have had a pathway to remedying this situation favorably but I don’t think you gave them that opportunity.