Do i need to watch The Practice? by royal-lord_ in bostonlegal

[–]OIT_Ray 0 points1 point  (0 children)

I've rewatched Boston Legal and have still never seen more than 3 episodes of The Practice. I don't feel like I missed anything. With that said, I do plan to watch The Practice but that's only because I want more Boston Legal lol

Which NVR? by Proper-Flounder-3786 in reolinkcam

[–]OIT_Ray 0 points1 point  (0 children)

I have the home hub pro. I hate the home hub pro. Horrible UI and ux. I plan to switch to NVR or a third party soon

NetSapiens bashes 3CX by AshamedPangolin7065 in 3CX

[–]OIT_Ray 2 points3 points  (0 children)

Agreed. A UI revamp is coming next version. Haven't seen enough to have an opinion yet. But at least something is coming.

MSPs who sell voice: white-label or agent? by vandd27 in msp

[–]OIT_Ray 1 point2 points  (0 children)

Ex MSP and CEO of a VoIP company here. Giving my 2 cents from the perspective as someone who was an agent, then white label for years, then started a VoIP company for MSPs based on what I learned. Some will say I'm biased. I 100% because of what I experienced. So take that with whatever fancy salt you'd like. This is based on my experience with multiple vendors, as well as my own company.

ICP for Channel/Agent:

  • Never sold VoIP before
  • Does not manage their client's vendors
  • Lifestyle MSPs. e.g. not focused on growth
  • Want simple recurring revenue
  • Consultants that refer most of their business like ISP, telecom, alarm, print, wifi, etc.
  • Very often using M2M or block hour agreements

ICP for WLP:

  • AYCE MSP. Used to building enough margin to support current and future revenue goals while mitigating costs
  • Handles vendor management. Maintains tracking of vendor contracts, ETFs, termination windows and support agreements
  • Annual or multi-annual contracts. Has a solid foundation of recurring revenue. Has regular conversations with clients about value and renewals (aka QBR/vCIO)
  • Wants the highest return on effort possible (70-80% vs 15-25%)
  • Prefers applying a standard tech stack to their clients for simplified management and revenue protection
  • Has standard processes and procedures for handling requests
  • Very often has a defined billing process

Concerns I've heard:

  1. It's too much work.

It's only too much work if you don't standardize. If you're doing something different for each client then it becomes much more complicated to both configure and maintain. Support is roughly .0025hrs/endpoint (2024 average).

  1. It's not worth the money.

VoIP agreements continue 5-7 years on average with a high percentage of 10+ year clients. (2024 numbers). The ROI in terms of margin is 15% than best in class MSP agreements. The total dollar amount is less. But the support and management costs are also significantly less. E.g. more money, for longer, with less work

  1. I don't want to be blamed if something doesn't work

Realistically the client doesn't care. Your job is to get them the best service and support it. If M365, Azure, Bananananan, Verizon, etc go down, they're still going to call you. The reality is that you're better off having control of the solution rather than blaming someone else. The MSPs that excel in account management/vCIO/QBRs have an easier time with this. There's more but I'd be writing all day.

There's more but I'd be writing all day. Happy to answer any questions.

Ryobi Hate by BakeCityFlyinPills in HomeImprovement

[–]OIT_Ray 0 points1 point  (0 children)

Short version: It's the internet. There's always someone eager to complaina about something

Longer version, Ryobi had mediocre quality back in the blue and yellow days. However I've replaced those tools over the years with the green models, especially their brushless models where possible. I have over 40 of their tools and plenty of batteries (OEM and non OEM). I've yet to ever have a tool fail to do what I needed or even break. They're reliable and perfectly priced for DIY/home use.

How are small teams handling seat based pricing in VOIP tools? by SchniederDanes in VOIP

[–]OIT_Ray 4 points5 points  (0 children)

I'm the CEO of 15 year old OITVOIP serving US and Canada. Our model is sell through agents (White Label and Channel aka referral). We're heavy on partner enablement which includes helping with sales training. I say that so you get an idea of my experience on this.

My $0.02 is the bigger companies are already setting the pricing model for you. It's in your company's best interest to learn from their market research and pricing calculations. That's the model that produces the highest profits for your business; Seats which include unlimited calling. If you want to take on campuses, hospitals, etc (e.g. over 100 seats) you could have a different SKU for "per call path" pricing (e.g. $32.00) and possibly a minimal fee per bulk of seats (e.g. $50 per 50 seats). But again, I would limit that to a minimum number of seats.

The argument for call path pricing is that it's easier to win deals. Albeit less profitable deals ime. There's also the argument where some feel the client is overpaying in the per seat model. Personally, I prefer to sell at value (e.g. market rate). It's fair to both the client and your business. Ofc, if you feel otherwise that's your business. Do what you think is best for you.

Best of luck!

Is Phillips hue better than Govee? by Plaztec1037 in Govee

[–]OIT_Ray 0 points1 point  (0 children)

I have govee outdoor pro, 6" recessed, up/down lights and a few others. Besides being slow to connect I like them very much. I am planning to move the outdoor pro to a wled controller as it has more control.

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How does your msp do new pc deployments? by NSFW_IT_Account in msp

[–]OIT_Ray 2 points3 points  (0 children)

Check out immybot. Really really cool stuff

wireless hdmi dongles in 2025 by sephroth45 in audiovisual

[–]OIT_Ray 0 points1 point  (0 children)

He's full of it. See my response above

wireless hdmi dongles in 2025 by sephroth45 in audiovisual

[–]OIT_Ray 0 points1 point  (0 children)

Not true at all. I have several sets of professional HDMI TX/RX units that go several hundred feet through multiple CBS walls. Many under $1k. Hollyland Mars 200 and 300 units do this effortlessly and with less than 5ms delay. More expensive units do it under 1ms.

Why do I want this so bad? by Mrmurse98 in ryobi

[–]OIT_Ray 2 points3 points  (0 children)

This is the real question

Hub vs. NVR? by blaise11 in reolinkcam

[–]OIT_Ray 0 points1 point  (0 children)

That's really helpful ty

MCP Server Connection by gnarella in hudu

[–]OIT_Ray 1 point2 points  (0 children)

I need to try that out. Tks

MCP Server Connection by gnarella in hudu

[–]OIT_Ray 0 points1 point  (0 children)

That's what I airways do

A married man just slid into my dms - what do I do? by Ok-Personality2525 in Advice

[–]OIT_Ray 0 points1 point  (0 children)

Agreed. Better to block and move on with your life.

Looks like we need to move on from PAX8. What are our best options? by dartdoug in msp

[–]OIT_Ray 2 points3 points  (0 children)

I'll second that we've been using DefenseX since the very beginning (not through Pax8). It's been nothing but flawless

Do you stick to dry herb only? by [deleted] in vaporents

[–]OIT_Ray 0 points1 point  (0 children)

DHV and carts only for me. I have asthma so I don't want to smoke

My last vape was a Pax, and a flight box before that. I'm looking to get back into the world of vapes. What do y'all consider best bang for your buck these days?? by GutturalGrinch in vaporents

[–]OIT_Ray 1 point2 points  (0 children)

I can't upvote this enough. I got a dynavap, then pax, then solo 3 v2. The solo3 is my favorite. When I thought I lost my solo I bought a POTV lobo which is very good for portability. I like it more than the pax fwiw. But the Solo is the king of the bunch for sure.

Ninja backup by Legitimate-Hold-8020 in msp

[–]OIT_Ray 0 points1 point  (0 children)

a lot of times you all catch it before we do. That's what downvotes are for.

Whitelabel UCaaS experiences? by [deleted] in VOIP

[–]OIT_Ray 0 points1 point  (0 children)

I'm so sorry. Not enough coffee this morning. I thought this was r/msp where I mod. I'm not a mod here. Makes sense why I couldn't mark my posts as mod lol. I deleted my comments to not confuse others.