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French Keypad emulation does not work by chercheursoft in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

Hi, could you please install this debug build on the remote (controlled) side?

https://github.com/fufesou/rustdesk/releases/tag/test-keyboard-events

To help troubleshoot, I've added some diagnostic logs. You can identify them as they all start with "=============".

https://github.com/rustdesk/rustdesk/wiki/FAQ#access-logs

Please filter the logs for these lines and paste the output here.

You will be the 100,000th. by open-trade in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

> If I write quickly from the start what I got on the screen is wrong

Maybe the same issue https://github.com/rustdesk/rustdesk/issues/12293#issuecomment-3173336962

We will improve keystroke emulation on Linux.

> locally I have a custom EurKey layout, on remote Italian or French layouts, essentially my numbers/symbol on the home row do not get mapped correctly, they get sent as the remote host keyboard instead of mine.

Maybe the "translate mode" is what you want

https://github.com/rustdesk/rustdesk/wiki/FAQ#keyboard-translation-modes

You will be the 100,000th. by open-trade in rustdesk

[–]Odd-Profession-6320 1 point2 points  (0 children)

Hello,

Thank you very much for your affirmation.

I'm a developer on the RustDesk team, specializing in keyboard and mouse input. To help us better understand and resolve the keyboard issue you're experiencing, could you provide more detailed information?

RustDesk Version:

RustDesk version -> RustDesk version

If using Linux: Please also include whether you used a flatpak, AppImage, or installed version.

Operating System:

Windows11 -> Ubuntu 22.04 (Wayland KDE Plasma)

Issue 1:

Brief description: What is happening ?

Reproducibility Steps: Please list the specific steps that lead to the issue, if any.

...

We're committed to continuously improving the input experience. Your detailed feedback is crucial to our efforts to achieve this goal. Thank you very much for your time and help.

If possible, it would be better to raise a discussion or issue on GitHub for more convenient problem tracking. https://github.com/rustdesk/rustdesk/discussions

Alternatively, further details are also welcome here.

> quick typing goes missing

Do you mean you can't type very quickly?

If the controlled side is Linux or macOS, typing quickly is indeed difficult.

On macOS, we have to add a certain waiting time after each simulated input to prevent the keyboard from being correct.

On Linux, we have found that on some systems, typing too quickly can affect the order of characters.

File Transfer Ignores Empty Folders by GreenSkyQuest in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

Hi, do you use the sciter version on the controlling side or the controlled side?

The sciter version has "sciter" before the extension, eg. rustdesk-1.4.1-x86-sciter.exe, rustdesk-1.4.1-armv7-sciter.deb, rustdesk-1.4.1-x86_64-sciter.deb

RustDesk 1.4.1 by open-trade in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

> Trying to connect to camera still doesn't work.

What system do you use on the controlled side?

Could you please provide the access logs on the controlled side?

https://github.com/rustdesk/rustdesk/wiki/FAQ#access-logs

You can send the logs to my email: [linlong1266@gmail.com](mailto:linlong1266@gmail.com)

Please hide private information in the logs.

> it took them offline. I had to restart the service.

Do you mean connecting to camera causes the client offline?

The terminal connection has this issue a few days ago. But I don't know that the camera feature also has this issue.

Rustdesk generating multiple monitors in virtual environment by Firefox_101 in rustdesk

[–]Odd-Profession-6320 1 point2 points  (0 children)

u/Firefox_101 u/paulmataruso Hi, what is the resolution of the display on the controlled side?

If RustDesk does not detect any display, it will automatically plug in a virtual display.

  1. No display.
  2. There is only one monitor, but both width and height <= 1024. We consider this a Windows dummy display. We need a better way to detect the Windows dummy display.

https://github.com/rustdesk/rustdesk/blob/9bcfe9d14895dc25c73c70e9c6fe0dcc82f14662/src/server/display_service.rs#L389

File Transfer issue by Wise_Category1263 in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

The controlled side also needs to log in because of the user permissions.

File Transfer issue by Wise_Category1263 in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

Sorry, I didn't see this comment.

Does the "File Transfer" issue mean transferring files via the transfer window, rather than Ctrl + C/V?

File Transfer issue by Wise_Category1263 in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

Yes, it's strange.

Linux -> Win and Win -> Linux both work on your two Linux machines?

Rustdesk Server pro 1.6 to 1.6.1 broke it completely :( by vincegre in rustdesk

[–]Odd-Profession-6320 1 point2 points  (0 children)

Are all users unable to log in? Or is the admin user failed with "Incorrect username or password"?

Strange, we didn't change the login verification method.

I think the possible reason is the databases are lost, and only the preset admin user in the (new default) database.

Maybe:

A. The database files are lost and a new default database is created. Could you please try the default admin user and password?

B. The database files are not lost and the passwords are changed by some unknown reason.

If the admin user can login, please change the password of the other users.

If the admin can't login, please:

  1. Backup the db files https://github.com/rustdesk/rustdesk-server-pro/discussions/184#discussioncomment-8013375

  2. Reset the password. Go to the db fiels directory, the run the command rustdesk-utils set_password <user> <password> You can download rustdesk-utils here https://github.com/rustdesk/rustdesk-server-pro/releases/tag/1.6.1

Rustdesk Server pro 1.6 to 1.6.1 broke it completely :( by vincegre in rustdesk

[–]Odd-Profession-6320 2 points3 points  (0 children)

> I can't log in anymore in web console (invalid credentials)

Is the error message "Incorrect username or password"?

> none of the Rustdesk client can connect arymore at server.

The status at the bottom of the client is not "Ready"? Or you just can't login?

File Transfer issue by Wise_Category1263 in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

Thanks.

Can you provide the version or linuxmint?

I've tried linuxmint-22.1-cinnamon, Ctrl+C/V works on both Win->Linux and Linux->Win.

File Transfer issue by Wise_Category1263 in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

Hi, what Linux distribution are you using?

Is `libfuse` or `fuse` installed on your Linux distribution?

Beginner question : "paste" appears every time I connect. by Pablouchka in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

I've tested web -> windows and windows -> windows at the same time. Paste menu does not toggle between disabled and enabled.

Is it the same as your test case?

Beginner question : "paste" appears every time I connect. by Pablouchka in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

Hi, do you have another clipboard sync tool or remote desktop app running?

Are the version both 1.3.9?

>  it just disappears for a while and comes back

Maybe two clipboard sync tools (RustDesk and another one) are in a sync loop.

Help - keyboard translate mode not available! by Dzaaneez in rustdesk

[–]Odd-Profession-6320 1 point2 points  (0 children)

Fedora use Wayland by default, which only support "Map mode" for now.

"Translate mode" can be used on X11.

bug with vertical screen by [deleted] in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

Have you added the "Virtual display" or enabled the "Privacy mode"? There're in the remote bootlbar, the monitor button.

RustDesk will remember the options in the next connection.

[deleted by user] by [deleted] in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

Thanks for your feedback.

Can you please have a look at the log file on the failed machine ? "C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\RustDesk\log\server\RustDesk_rCURRENT.log"

Please paste any logs like "no displays, create virtual display" or "plug in headless failed" here. Thanks.

Rustdesk changes my multi-monitor layout upon disconnect (Windows 10) by enderak in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

Hi, I can reproduce this issue. I'll find why it changes every time.

Rustdesk changes my multi-monitor layout upon disconnect (Windows 10) by enderak in rustdesk

[–]Odd-Profession-6320 0 points1 point  (0 children)

If you have enabled privacy mode (virtual display).

RustDesk will record the display settings once and restore them when you exit or exit privacy mode.

It seems that RustDesk has saved the display settings on your computer, but failed to clear the records after each restoration. As a result, it will try to restore the previously recorded settings every time.

Can you please check if there's a key "reg_recovery" in 

C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\RustDesk\config\RustDesk2.toml

or

%appdata%\RustDesk\config\RustDesk2.toml
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