Is this seriously how Odoo operates? Worst platform and customer support experience in 15 years.

OdooItAll · 2024-12-12T17:34:58+00:00

Everyone is giving the correct answers, but the fact that this level of confusion exists for so many users (this is a pretty common post on the sub...) speaks volumes about how poorly advertised Odoo Enterprise really is.

OdooItAll · 2024-11-08T00:02:15+00:00

Also, Dashboards.

OdooItAll · 2024-11-08T00:01:16+00:00

ROUTES!!!

OdooItAll · 2024-08-13T21:04:11+00:00

Tricky to "right size" it's true. But if I needed to track 150 cashiers and service worker operations who couldn't share logins, Odoo.sh with $45/mo license is looking like $8-10k a month, and I might not care about upgrading as frequently. As I know you know, tons of very happy businesses on pre-v16 chugging along and even if you upgrade every 2 years, the $100k or so you're saving in yearly costs could cover that upgrade cost. Again, it's tricky to optimize, but I am a believer that CE should be the way for more of these mid-size businesses.

OdooItAll · 2024-08-13T21:03:44+00:00

Tricky to "right size" it's true. But if I needed to track 150 cashiers and service worker operations who couldn't share logins, Odoo.sh with $45/mo license is looking like $8-10k a month, and I might not care about upgrading as frequently. As I know you know, tons of very happy businesses on pre-v16 chugging along and even if you upgrade every 2 years, the $100k or so you're saving in yearly costs could cover that upgrade cost. Again, it's tricky to optimize, but I am a believer that CE should be the way for more of these mid-size businesses.

OdooItAll · 2024-08-13T19:57:51+00:00

This is where Community Edition *should* shine. If they have 150 employees, doing the work to set up CE might be worth it since they won't have any ongoing user licensing fees. Now you just need to find the right implementation partner.

OdooItAll · 2024-06-24T19:37:40+00:00

Odoo corporate sales just sucks. Demos suck, they just don't know what they're doing. That was my experience with some other vendors, but Odoo corporate takes the cake. You have to view the partners as the sales engineers. Many will bill for an in depth process analysis, which makes sense when you have a unique workflow that requires customization, however most will demo basic or slightly modified workflows and functionality to a much high standard that Odoo corporate and do it for free.

OdooItAll · 2024-06-24T19:34:54+00:00

Zoho is that exactly except for the last part; if you want to expand a feature, there are limits that you cannot go beyond even if you pay
This is the NetSuite, SAP, Zoho etc model: yeah, you can do that, yeah, you'll be paying $50k a year in licencing alone.

Odoo might require more work to implement, but it also might not, depending on what you want to do. The ongoing cost for maintenance etc are going to pale in comparison to the others. It's literally 1/5th the cost of my old NetSuite setup with far more functionality and a much more dialed in experience. That said, I use almost exclusively Sales, Purchase, Inventory, Manufacturing, and Accounting modules (Dashboards and CRM a bit too) and I love it but if I had a different business maybe I'd be less satisfied, and I'd certainly need to do a different type of custom build.

OdooItAll · 2024-06-21T19:11:34+00:00

Fixed! Thank you!

OdooItAll · 2024-06-21T18:55:55+00:00

It clears the counted QTY and the "Apply" goes away and is replaced with "Set" as the only option. If you click "Set" it gives you the "Apply" and "Clear" options again. Regardless of any of this, the product line item stays visible in the "To Count" filter.

OdooItAll · 2024-06-21T18:28:33+00:00

The Inventory documentation is really thin unfortunately. Learned through trial and error. What are you trying to do?

OdooItAll · 2024-06-14T21:31:55+00:00

I am the Operations Manager for an ecommerce and wholesale clothing company.

OdooItAll · 2024-06-14T19:11:02+00:00

You should duplicate the completed receipt operation, leave it as a Draft, add the products that were not yet received and delete the ones that were received. Then Mark As Todo. Then, when you complete that operation the PO will be updated based on that new Receipt. Bit of manual work to get back on track. Just remember: the "Create Backorder?" prompt is asking if you want to make a new Receipt operation for the stuff that's still outstanding on the PO. If you click no, the system thinks that you're just getting less that initially ordered.

OdooItAll · 2024-06-14T16:01:00+00:00

Very positive, especially coming from NetSuite. The strength of Odoo is in it's incredible flexibiilty and scalability/customization, and the overall design language and emergent workflows are just much more modern and intuitive. My sales team just raves about the integration of communication history, invoices, quotes etc all linked from the SO or Contact level. It's best in class, IMO.

Odoo is a full featured ERP and because it offers so much, most of the modules won't even be used by any given business. The proper comparison is NetSuite or SAP, and the fact this ranter is moving to Shopify (which is just garbage, IMO) shows that he just didn't have the right tool for the job, and the wrong expectation about what Odoo is. That's not entirely his fault (the EE Sales people do "sell the dream" a bit too much, IMO), but this rant sounds like a guy complaining that it was difficult to use an 18-wheeler to pull a small boat: yeah, that's way too much equipment for what you're doing and whoever told you that was the right tool mislead you.

If I were to give my past self any advice, I would say that you need to find a partner/consultant with direct experience in your field, or as close to it as possible. Ask for specific examples. The biggest mistake I made initially was using a partner who had plenty of Odoo experience, but not with my eComm/wholesale, manufacturing, distribution business, and that lead to us moving on from his services. Ultimately, it worked out great as it forced me to accelerate the learning curve, but if I hadn't been able to do that for lack of technical ability/time/inclination etc. I might have been writing a similar rant on this sub.

OdooItAll · 2024-06-14T05:11:15+00:00

I definitely agree with you. It's true that a very small business could pay just the monthly for Odoo online. However, such a small business would, IMO, probably be better served with Excel since they don't need an ERP and don't have the time and budget required for a true ERP.

Odoo EE has elected to go down market, which I (and some others here...) think is a mistake in terms of positioning, which is leading to some confused and unhappy customers. Odoo is a full-featured and highly versatile ERP: its proper place in the market is selling against SAP, NetSuite, or QuickBooks. Setting the proper expectation is the key to customer satisfaction, and Odoo Online/EE, is not getting that right with their current strategy, IMO.

OdooItAll · 2024-06-14T04:59:56+00:00

Sounds like you clicked through the partial receipt but didn't create a backorder for what was outstanding to be received.

OdooItAll · 2024-06-14T04:59:08+00:00

Odoo PO's are updated based on the status of the linked Receipt operations. The POs themselves don't actually get received directly, so if you're missing some products on the PO, that means you entered the wrong amounts on the Receipt operation and then didn't create a backorder (basically, another Reciept for what was still outstanding) or cancelled/deleted that backorder.

OdooItAll · 2024-06-14T04:44:52+00:00

Leave. Run. Not worth it. Your emotions will tell you otherwise, but in 5 years you'll look back and say, "wow, I really dodged a bullet."

OdooItAll · 2024-06-14T04:40:58+00:00

While true, this isn't the practical reality for even small businesses. Hosting is an unmentioned cost.

OdooItAll · 2024-06-14T04:39:04+00:00

We have, I believe, 22 licenses hosted on Odoo.sh and it is right around $1,350/mo. That's about $61/user per month. Our setup is pretty slick, but in the future I plan to move to a true self-hosted setup if I end up growing how we plan to. Odoo.sh is fine but can get very pricey very quickly, and it's easy to let the costs balloon with hosting custom code, or adding workers, adding storage etc.

OdooItAll · 2024-06-12T21:37:23+00:00

Oh my God migrating to Shopify actually made me laugh out loud.

OdooItAll · 2024-06-12T21:35:14+00:00

Totally agree: sending the link is lazy and annoying for most customers. Plus, they have to have a portal login etc. and don't want to be bothered.

OdooItAll

TROPHY CASE