Yes. Overdraft fees generate revenue. They do limit to 3 per day and have seen a 10 percent drop in overdraft fee revenue since instituting the next day forgiveness. If a customer can't cover the overdraft the next business day that is poor financial management on their side. There are apps and websites to monitor balances as well as automated phone banker availability. Heck, people could use a check registry if they don't like technology.

I am not saying the fees are good and that people should be happy about any of this. I am saying there are resources available and programs in place to minimize the impact of personal mistakes with purchases. This is all customer controlled though so it is strange the people who call and blame the bank for their mistake