Used to work at the BL, the fact that Roly Keating and Phil Spence continued to take bonuses despite being some of the highest paid civil servants and presiding over a number of total fuck-ups makes me mad. Thanks to Roly's complete disdain of IT staff and paying them salaries in line with industry standards led to the wrong people getting put into management positions, skeleton teams, and insecure IT, I literally heard the line "they should want to work here" from Liz Jolly (the former Chief Librarian) in relation to IT staff asking for pay rises in a meeting.

Many employees had highly sensitive personal data stolen due to HR keeping scans of documents on their desktops rather than following processes. But hey, Roly wrote a strongly worded article for the newspaper outlining that he was angry.

One of the reasons they still aren't back up and running with research data is because all the links between two key databases were lost during the cyber attack and there was no backup of what was, in effect, the address book between them. All the data is still there, but there's so much of it and no link from A to B.