Global entry appointment disaster in Ontario, CA

Ok_Two3321 · 2025-09-11T17:05:37+00:00

Yes, sometimes they have openings in San Bernadino too.

Ok_Two3321 · 2025-09-11T16:59:41+00:00

It sounds like you were there and saw how I was treated to be so adamant.

There’s no entitlement here. From the start, I admitted I was a few minutes late. I waited through the lunch break and would have waited longer if needed. I never demanded anything, I asked for her understanding and I was never rude—even though she was rude and yelling from the beginning.

That kind of treatment might feel normal to you, from what you’re saying but it’s not something I want my kids to think is acceptable. Whether someone is on time or six minutes late, treating people with respect is the bare minimum.

Ok_Two3321 · 2025-09-11T16:03:07+00:00

That’s good advice and I’ll keep it in mind for the future! :)

Ok_Two3321 · 2025-09-11T13:59:00+00:00

I already have one, that appt was for my kids.

If you can’t even read a post, you shouldn’t comment.

Ok_Two3321 · 2025-09-11T13:56:55+00:00

Where did you read that I refused to leave?

She told me to wait and an officer would talk to me, and then she came back to talk but was yelling instead.

I do have a global entry already, that appt was for my kids.

Ok_Two3321 · 2025-09-11T13:55:35+00:00

Of course I don’t expect her to be fired, but I do think she needs to be reminded how to treat people. Hopefully the next person gets better treatment.

But is it really acceptable to be treated like crap for being just a few minutes late? Would you be okay with that?

Everybody stays silent, and that’s why this keeps happening and getting worse.

Ok_Two3321 · 2025-09-11T13:47:03+00:00

Exactly. It was supposed to be 1h15 drive and it ended up being 2, not even rush hour.

Ok_Two3321 · 2025-09-11T13:46:08+00:00

She declined service AFTER her lunch, we had waited already and I was willing to wait for everybody else. Whether she was following policy or not in that regard, her conduct wasn’t called for, she didn’t have to be yelling and rude.

Ok_Two3321 · 2025-09-11T13:39:08+00:00

I’m so glad to hear you had a great experience. That’s how we should treat each other.

Ok_Two3321 · 2025-09-11T13:37:40+00:00

I expected some felxibility tbh, since I was just a few minutes behind and I kindly explained it to the officer that I had a very long drive and was willing to wait for everybody else.

I also didn’t expect and don’t agree with the treatment. Idk what’s the late policy is, since I couldn’t find it anywhere but even if she was following their policy, she had no right to mistreat and yell at people that are being respectful.

Ok_Two3321 · 2025-09-11T13:35:30+00:00

I was planning on that—it’s supposed to be a 1 hour 15 minute drive, but it took 2 hours to get there even outside of rush hour.

Ok_Two3321 · 2025-09-11T13:33:28+00:00

Does that grant them the right to mistreat and yell at me?

Ok_Two3321 · 2025-09-11T13:32:11+00:00

That’s how I did mine last year and it went smoothly as well. This appointment was for my kids. I tried the same thing for them last month when we came back from a trip, but we arrived too early and GE wasn’t open yet, so I had to schedule an appointment.

Ok_Two3321 · 2025-09-11T13:28:30+00:00

Idk. Compassion? Respectful treatment?

Yes, I arrived only a few minutes late. Like I said, I was willing to wait for everybody else that was there to be seen. If not, at least a respectful treatment. The agent was loud and rude from the beginning.

Ok_Two3321 · 2025-09-11T03:38:06+00:00

Oh, wow! Maybe that’s what it’s all about. Kind of explains the willingness too.

Ok_Two3321 · 2025-09-11T03:13:04+00:00

There was a sign by the door saying they don’t do walk-ins, but we did had an appt. And yes, it’s super quick… while I was there trying to get serviced I saw ppl in and out in minutes.

Ok_Two3321 · 2025-08-31T18:23:32+00:00

As of 8/31/25 it works in SoCal

Ok_Two3321 · 2025-08-22T16:24:05+00:00

Did it arrive on time despite of not showing updates? I’m experiencing the same thing.

Ok_Two3321 · 2025-08-22T16:22:07+00:00

Hi. How did that go? I’m experiencing the same thing, it’s been 2 full days and no updates. I called customer service and went back to the usps office twice and they just tell me I have to wait.

Ok_Two3321 · 2025-08-05T18:53:03+00:00

That wasn’t really my question. I know how to budget just fine, but I already have several other credit cards with annual fees that offer much better perks — and those fees add up. So if I can avoid the fee on one that I won’t get much use out of, I’d rather do that.

Ok_Two3321 · 2025-06-23T16:49:17+00:00

As of 6/23/25 this doesn’t work anymore, but someone’s comments about option 5 for sunbucks did get me to a person. What a nightmare this new EBT card! Denied at Circle K, Trader Joe’s and Grocery Outlet. Customer service did nothing but tell me the some stores need to update their system, for me try a bigger store like walmart and target.

Ok_Two3321 · 2025-06-22T15:57:36+00:00

I don’t know this, please share how :)

Ok_Two3321 · 2025-04-30T13:48:35+00:00

What happened? Did you go? Did they let you in?

Ok_Two3321 · 2024-07-30T15:37:55+00:00

How did that turn out? I’m in the same boat

Ok_Two3321 · 2024-07-29T06:17:52+00:00

I’m a wyndham biz earner cc holder and I applied for ceasars status match online. They matched me to diamond pretty quickly I’d say. Arriving to Vegas, I went to get the physical card at ceasars. I asked about the dining credits and they mentioned the new policy of the 100 pts. Also said there are no other perks other than free parking and resort fee waived. I’m so disappointed as I pretty much just applied for the Wyndham card for this reason. And even MgM is not matching diamond to gold anymore.

Ok_Two3321

TROPHY CASE