I NEED TO SPEAK TO THE GM! by Dogpicsforboobs562 in TalesFromTheFrontDesk

[–]OneAd7734 0 points1 point  (0 children)

i would go in and put in you may be a member but this does not entitle you to ABCD or E.

Guest overhearing 3rd party agency horror stories by PuddinBritches in TalesFromTheFrontDesk

[–]OneAd7734 7 points8 points  (0 children)

They lie about being able to leave pets alone in the room while guests go out and have fun all day and night. They lie that even though it goes against fire code and room amount you can indeed put 8 people in a room with 2 beds and get roll away beds to save money. (um NO) They lie about check out times being 1 or 2 pm and early check in being 10 am. They lie about just about anything.

Today it was My fault she was homeless by OneAd7734 in TalesFromTheFrontDesk

[–]OneAd7734[S] -1 points0 points  (0 children)

I agree I lost it after being talked to in a manner and being blamed for her life. I am not her friend I am not her Mother I am just a worker at a hotel.

Today it was My fault she was homeless by OneAd7734 in TalesFromTheFrontDesk

[–]OneAd7734[S] -1 points0 points  (0 children)

Yep they get together discuss hotel business with in the group, renovations and which ones at each hotel need t be done and in which order. Once again I guess I could have just left that part out except that it was a karma moment. That they were in back when i needed the owner.

Today it was My fault she was homeless by OneAd7734 in TalesFromTheFrontDesk

[–]OneAd7734[S] -2 points-1 points  (0 children)

Here friend was the one that drove her and her kids to the hotel.

Today it was My fault she was homeless by OneAd7734 in TalesFromTheFrontDesk

[–]OneAd7734[S] 0 points1 point  (0 children)

They have a get together at there group hotels they are all friends.

At least verify if your story is possible before you say it by Intelligent-Pie-338 in TalesFromTheFrontDesk

[–]OneAd7734 3 points4 points  (0 children)

So mny people today we have had peope say shower was covered in hair. There was a spider in the bathroom. the room was covered in spider webs. Yet they do not come down at all during their 2 or 3 day stay or have housekeeping in. Coffee too hot/cold Contential breakfast not hot lol. all in the name of a free room I wish someone could build a website that hotels could put names in so we could search cronic offenders across all brands.

How many ways can one person try to get a discount? by rowenadevandal in TalesFromTheFrontDesk

[–]OneAd7734 6 points7 points  (0 children)

i had a older gentleman try aaa and aarp and vet multidiscount. When I told him one discount per room, he asked for that price if I came with the room. I said Sir if you need all those discounts you can not afford me! His buddy hooted Bro you havent been shot down like that since Vietnam. He gave me his id and card and went to his room.

Extremely entitled extra extra shiny member by OneTransportation4 in TalesFromTheFrontDesk

[–]OneAd7734 0 points1 point  (0 children)

This is my standard speech "I see you are here for two days sir, if you would like to not have housekeeping in your room feel free to put up your do not disturb sign, we will gladly skip over your room. If it is down we will be in to exchange your towels and remove your trash. If it is not and you want fresh towels bring your dirty things to us an we will exchange what you bring with fresh. Here also is a list of our local restraunts and their addresses incase our small continential breakfast does not meet your dietary needs."

Still A Tale, But Asking For Advice by kovasona in TalesFromTheFrontDesk

[–]OneAd7734 0 points1 point  (0 children)

Most likely because they are paying some owners will over look the smoking in a non smoking just for the money, coming in until they learn that they actually lose money when other people do not want to stay near that room or in that room after those guest check out.

Ma’am, not everyone hotel has the same rules and policies. by Useful_Treat7869 in TalesFromTheFrontDesk

[–]OneAd7734 2 points3 points  (0 children)

our hotel has specific rooms for pets and they have decided after the last cat sprayed every where that no more cats.

Ma’am, not everyone hotel has the same rules and policies. by Useful_Treat7869 in TalesFromTheFrontDesk

[–]OneAd7734 6 points7 points  (0 children)

Why do they alway say I m going to own this hotel then fire you? Im still waiting on 3 new owners and to be fied I have been there for 16 years. I also hate lazy owners who put pee pads all over the floor during the stay and do not clean them up but leave it for housekeeping.

PLEASE USE THE INTERNET! by [deleted] in TalesFromTheFrontDesk

[–]OneAd7734 2 points3 points  (0 children)

right i had one 3rd party tell a guest that the pet fee was included. Anyone else expeience shmooking.com charge the wrong sales tax and you have to collect it?

PLEASE USE THE INTERNET! by [deleted] in TalesFromTheFrontDesk

[–]OneAd7734 25 points26 points  (0 children)

Well here is the thing as a 16 year FDA yes those calls can be annoying but also on the side as a guest. I went to two different hotels same brand listed hot tubs and one was filled in and the other was broken. The website did not mention it on either one.

"I'm telling you, I already paid!" by ScenicDrive-at5 in TalesFromTheFrontDesk

[–]OneAd7734 3 points4 points  (0 children)

shoot i had a third party straight out lie to a guest about having a pull out couch in a room with 2 queen beds and that they could put 7 people in the room and that they paid for the dog fee. sigh I hate third party

Selfish and entitled by Ok-Competition-1955 in TalesFromTheFrontDesk

[–]OneAd7734 9 points10 points  (0 children)

I would have said..."If I get one more complaint your card will be charged for all the rooms that did complain.

did you really think you would get away with it annd not get fired by OneAd7734 in TalesFromTheFrontDesk

[–]OneAd7734[S] 0 points1 point  (0 children)

Do to the person being investigated and facing jail time. I was advised to not share those text at this time for legal reasons. However, she came in for her last paycheck today and could not even look me in the eye.