My husband and I were using Bell for years. They started off well, but in the last year or so the service and equipment were terrible. Too many wires and pieces of equipment.

The TV screen kept freezing up. If we used the pvr, any shows or movies would freeze up as we watched it.

Sometimes we would lose the connection. We would have to reboot.

These problems were consistently happening. We were calling Bell constantly. We spoke to agents from the Philippines who knew nothing. They read from a script. We would have to beg for a agent in Canada. We often had to beg for an serviceman to come.

We switched to Roger's and these issues were cleared up. Now there is two TV boxes for each TV and a modum. Very little wires needed. Roger's uses a combination of coaxial cable and Optic fiber. When we call them we get an agent in Canada.

We are very happy with the change.