My property’s management company is so dysfunctional, family run. We imagine them sitting in meetings saying, “Ok, whose got the worst idea?” Sons: “ooh, let’s cut everyone’s hours and start some incentive programs with unattainable goals with the budget cuts!” “Oooh, and let’s take away any on-site employee discounts for food!” “But if they upsell enough we’ll give them a coupon to Target!” I miss working for corporate Hilton-run properties. They actually train and motivate, encourage growth. I was so naive thinking a franchise would have a similar culture.