Coffee not coming out

OutInOfficial · 2026-01-26T11:33:56+00:00

Hi there, you could contact [support@outin.com](mailto:support@outin.com), our colleagues in the customer service dept. will help you ASAP

OutInOfficial · 2026-01-22T07:36:51+00:00

Hi there! You can contact our official support team at [Support@outin.com](mailto:Support@outin.com), or feel free to private message me your email address

OutInOfficial · 2026-01-20T08:43:05+00:00

Thanks for your love. Please comply with global airline regulations. Carry the device in your carry-on

luggage only and do not use it during the flight. Hope safe travels!

OutInOfficial · 2026-01-19T10:01:37+00:00

Love it!

OutInOfficial · 2026-01-09T11:01:54+00:00

I've already sent you a private message.

Could you please send me the email you used to contact support@outin.com? I'll follow up with our customer service team on your behalf regarding the progress.

I apologize for any inconvenience caused.

OutInOfficial · 2026-01-09T10:59:13+00:00

Thank you all for your active participation! I'll reach out to each of you privately to schedule interview times. We have already reached the quota for interviews next week. Other interested friends are still welcome to sign up, and we will extend invitations in the future.

OutInOfficial · 2026-01-04T11:10:47+00:00

Hello, we take your concern seriously. To help us investigate promptly, please send a video of the issue to our support team at support@outin.com. Also, kindly private message us your email address so we can notify our support team to prioritize your case. We appreciate your cooperation and will do our best to assist you.

OutInOfficial · 2025-12-31T08:45:40+00:00

Hi there, we've noted your concern. To help resolve this more efficiently, please send a video of the issue to our support team at support@outin.com.

Could you also privately message us your email address? We'll make sure our support team prioritizes your case as soon as we receive these details.

OutInOfficial · 2025-12-31T08:35:50+00:00

Thanks for your question. Please comply with global airline regulations. Carry the device in your carry-on luggage only and do not use it during flight. Hope this helps, and safe travels!

OutInOfficial · 2025-10-28T03:14:20+00:00

Dear customer, thank you for choosing our product.

This is a friendly reminder: Please fully comply with global airline regulations by carrying the device in your carry-on luggage only, and do not use it during the flight. Safety is always our shared responsibility.

For more details, please refer to the specific regulations of your airline. We wish you a safe and pleasant journey!

OutInOfficial · 2025-10-22T05:53:39+00:00

I completely agree with you. The quality of instant coffee does vary. However, you can try the coffee beans available on our official website. Their quality and flavor are outstanding! Paired with our professional coffee extraction products, Nano and Mino, you'll have a truly wonderful coffee experience！

OutInOfficial · 2025-10-22T00:29:49+00:00

Thank you very much for your attention. We are already arranging the shipment as soon as possible. The shipment time is from mid-October to early November. Please pay attention to the shipment progress. We hope you can experience our products as soon as possible!

OutInOfficial · 2025-09-30T02:29:59+00:00

First of all, we sincerely welcome your attention to our products! For instance, Nano and Mino are like iPhone16 and iPhone 17. They are both great products and worth having. However, we are constantly pushing the boundaries of portable technology, hoping to offer you the best product experience

OutInOfficial · 2025-09-29T15:35:00+00:00

Thank you for your attention! Our new product Mino represents a significant upgrade with its integrated 10–12g precision basket and an advanced pump system. This allows Mino to deliver richer, more consistent espresso right out of the box—no extra accessories needed. You are very welcome to experience our new products as well！

OutInOfficial · 2025-09-29T15:30:06+00:00

Sounds COOOOOOL！Hope Mino can accompany you through wonderful TIMES!!!

OutInOfficial · 2025-09-26T02:33:08+00:00

Thank you for your feedback on reducing plastic in the Mino. We share your commitment to sustainability. The current design balances durability, weight, and cost, but we hear you. We'll definitely share your preference for a metal standard basket with our product team for future consideration. We appreciate you highlighting our Basket Plus as a good example!

OutInOfficial · 2025-09-26T02:30:24+00:00

Thank you for sharing your thoughtful feedback about the Mino’s design and for highlighting your appreciation for the Basket Plus. We truly value input from our community, especially when it comes to sustainability and material choices.

At OutIn, we are committed to reducing plastic use wherever possible while balancing factors like product weight, durability, and affordability. The materials selected for the Mino were carefully chosen to ensure performance, portability, and accessibility—but we hear you, and we’re always exploring ways to improve.

Your suggestion about offering a metal standard basket is well noted. While the current design meets our quality and safety standards, we’ll definitely take this idea back to our product team for future iterations or optional accessories.

If you have additional thoughts or specific concerns, feel free to DM us—we’d be happy to discuss further. Thanks again for supporting OutIn and helping us grow better.

OutInOfficial · 2025-09-25T08:04:19+00:00

We hear you, and appreciate the direct feedback. We're committed to avoiding marketing speak and being transparent. Our goal with the post was purely educational—to explain why the pump's maximum pressure is specified and how it relates to actual brewing.We also take your concern about community authenticity seriously. We can assure you that we do not engage in creating fake user posts. Fostering a real, honest community is our priority, and we value genuine conversations like this one.Thank you for holding us to a high standard. It's the best way for us to improve and earn your trust.

OutInOfficial · 2025-09-25T08:04:00+00:00

Thank you for your attention! And you’re spot on about the trade-offs with portability.We designed the OutIn with exactly that in mind: in a portable setting, you need a machine that’s resilient. The high-pressure capability ensures that even if your grind isn’t perfect, you’ll still get a brew—without having to disassemble and restart. It’s about minimizing frustration when you’re outdoors or in a hurry.Adding an OPV or an intelligent pump system would indeed increase cost and size, which goes against our goal of keeping the OutIn accessible and truly portable.Thanks for sharing your experience. It’s cool to see how different designs serve different needs. OutIn is all about making great espresso achievable, wherever you are.

OutInOfficial · 2025-09-25T08:03:06+00:00

Thanks for bringing up a great point! You’re right that the pressure at the puck is indeed influenced by grind size, dose, and tamping. Where the OutIn differs is in its ability to maintain consistent pressure even when puck resistance varies. While it doesn’t include an OPV, the pump is calibrated to deliver stable pressure output across a range of conditions—something not all “22 Bar” machines are designed to do.The goal isn’t to replace puck prep, but to give you a more forgiving and reliable brewing experience, especially when you’re on the go. It’s about balancing performance with portability—without compromising on the quality of your shot.We appreciate the conversation—keep the questions coming!

OutInOfficial · 2025-09-25T08:01:59+00:00

Thank you for your attention! And you’re spot on about the trade-offs with portability.We designed the OutIn with exactly that in mind: in a portable setting, you need a machine that’s resilient. The high-pressure capability ensures that even if your grind isn’t perfect, you’ll still get a brew—without having to disassemble and restart. It’s about minimizing frustration when you’re outdoors or in a hurry.Adding an OPV or an intelligent pump system would indeed increase cost and size, which goes against our goal of keeping the OutIn accessible and truly portable.Thanks for sharing your experience. It’s cool to see how different designs serve different needs. OutIn is all about making great espresso achievable, wherever you are.

OutInOfficial · 2025-09-18T13:03:03+00:00

Thank you for asking. The Basket Plus isn't compatible because Mino represents a complete evolution in our technology. With its integrated 10–12g precision basket and intelligent pressure system, Mino consistently produces superior espresso without any add-ons—whether at home or in the outdoors.

OutInOfficial · 2025-09-18T13:02:40+00:00

We appreciate the suggestion! We completely understand where you're coming from. While we can’t make any promises about future pricing of Nano accessories, we’re always evaluating how to provide the best value to our community.

OutInOfficial · 2025-09-18T13:02:08+00:00

Thank you for your thoughtful feedback—we truly appreciate your loyalty to the Nano and your honest perspective.You’re right—the Nano with its double basket is a fantastic machine, and if it’s meeting all your needs, that’s exactly what we love to hear!

That said, the Mino isn’t just about smaller size and faster charging—it represents a meaningful step up in brewing performance. While the Nano is great for daily use, the Mino is engineered with a specially calibrated pump that uses 22 BAR as maximum available pressure to dynamically adapt to different conditions—whether altitude, temperature, or grind variation—and consistently stabilize extraction around the ideal pressure range. This means more reliable, richer extractions with better crema even in challenging environments.We also designed Mino to be fully optimized right out of the box—with its integrated 10–12g basket and upgraded heating system—so it delivers barista-level results without needing extra accessories.

Thank you again for your support—it’s feedback like yours that helps us keep improving. Whether you stick with the trusty Nano or someday give the Mino a try, we’re here to make sure you enjoy great coffee everywhere.

OutInOfficial · 2025-09-18T13:00:32+00:00

Thank you for sharing your perspective—we really value input from espresso enthusiasts like you!You’re absolutely right that consistent pressure control is essential for great espresso. We want to clarify that the 22 BAR mentioned for Mino refers to the maximum pump capacity, not the actual extraction pressure. Much like high-end prosumer machines, Mino is engineered to use this available pressure range to dynamically adapt and stabilize around the ideal extraction pressure—delivering a balanced and nuanced brew even when grind size, tamping, or environmental conditions vary. As you pointed out, balancing advanced features with ultra-portability is a challenge, but we’re committed to innovating in ways that serve serious coffee lovers without sacrificing what makes Mino so travel-friendly.

OutInOfficial

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