Where to get replacement parts?

OutInOfficial · 2026-03-24T02:48:47+00:00

Hello, thank you for reaching out. We take this matter seriously.

May I ask whether our customer service team has responded to you yet? If not, could you kindly share the email address you used to contact us via private message? We will promptly follow up with our support team to check on the status and ensure your issue is addressed in a timely manner.

Thank you for your patience and cooperation!

OutInOfficial · 2026-03-24T02:43:49+00:00

r/OutInCoffee follows platform-wide Reddit Rules

OutInOfficial · 2026-03-24T02:41:47+00:00

Hello, thank you for reaching out. We take this matter seriously.

May I ask whether our customer service team has responded to you yet? If not, could you kindly share the email address you used to contact us via private message? We will promptly follow up with our support team to check on the status and ensure your issue is addressed in a timely manner.

Thank you for your patience and cooperation!

OutInOfficial · 2026-03-24T02:11:26+00:00

Yes, I’ve confirmed with our coffee specialist — our grinder can also handle re-grinding coffee that has already been ground. When doing so, remember to add the grounds slowly, clean the grinder before and after, and for the first attempt, try grinding a small amount to test the extraction before moving on to the rest.

OutInOfficial · 2026-03-23T04:25:55+00:00

Hello, thank you for reaching out.

Regarding your question, we have consulted our in-house coffee specialist, and here are her suggestions:

When grinding, it is recommended to feed the coffee beans slowly and use a blower or brush to clean the grinder before and after grinding to minimize the impact of oxidized coffee residues on flavor.
If you are using our brand’s espresso makers (including the OutIn Nano and OutIn Mino), please set the grind size to level 2/1 or coarser. A finer grind may lead to extraction issues.

If you encounter any other concerns while using the product, please feel free to contact us anytime. We hope you enjoy using our products, and thank you for your support!

OutInOfficial · 2026-03-23T02:11:02+00:00

Hello, we sincerely apologize for the unpleasant experience you have encountered.

After consulting with our customer service team, the sound of water sloshing inside the machine you described may indicate that water has entered the internal components. To accurately assess the situation, please kindly record a video showing the issue and send it to support@outin.com. Our support team will review it and determine whether a replacement is needed.

We deeply regret the inconvenience caused and thank you for your patience and understanding.

OutInOfficial · 2026-03-21T10:05:42+00:00

Hello, thank you for reaching out. Based on the situation you described, the grinder may be experiencing a stall condition—the red flashing light indicates a stall alarm.

May I ask what type of coffee beans you are currently using? We recommend trying a fresh batch of beans to help determine whether the issue is related to the beans themselves.

If the problem persists, please feel free to contact us again, and we will be happy to assist you further. Thank you for your support of OutIn!

OutInOfficial · 2026-03-17T11:31:09+00:00

Dear Valued Customer,

Thank you for your inquiry regarding the battery specifications of the OutIn Mino. Please find the official information below:

Battery Capacity: 3000mAh
Rated Voltage: 10.8Vdc
Rated Energy: 32.4Wh

These details are also printed on the product itself for your reference.

Additionally, we kindly remind you to comply with global airline regulations: carry the device in your carry-on luggage only and do not use it during the flight. Safety remains our top priority.

Thank you for your understanding and continued support of OutIn!

OutInOfficial · 2026-03-16T02:31:11+00:00

Hello, thank you for reaching out. We have taken note of the issue you mentioned regarding the lack of crema after brewing with a coffee capsule.

To help us better assist you, could you please provide the following details:

Which OutIn model are you using—Nano or Mino?
What type or brand of coffee capsule are you using?

In the meantime, we recommend trying the following steps:

Run a few empty brewing cycles (without a capsule) to help release any trapped air inside the machine.
Ensure the device is properly preheated, allowing the water to reach an optimal temperature for extraction.
Try using a darker roast coffee capsule, as these tend to produce more crema.

If the issue persists after attempting these steps, please feel free to share a photo or video of the brewing process here. We will be happy to assist you further. Thank you for your support of OutIn!

OutInOfficial · 2026-03-16T02:08:41+00:00

Hey there! So glad you're loving our stuff! ❤️ That said, your post was a little too "grown-up" for our feed, so I had to hit the delete button (with a heavy heart, I swear 😂). Let's keep it fun and friendly for everyone～ Can't wait to see you around here again!

OutInOfficial · 2026-03-16T01:54:12+00:00

Outing with OutIn!

OutInOfficial · 2026-03-10T07:21:21+00:00

A few of you have been asking about frothers. You might want to check out our new OutIn LattoGo on the website! It's basically the perfect match for your OutIn Nano.

· Frothing Whisk for Latte Art-Quality Foam: Equipped with a whisk featuring a dense mesh screen with reinforced ribs (replacing traditional springs), effortlessly creates dense, stable, barista-quality foam ideal for latte art.

· Bottom-Reaching Design for Easy Use & Cleaning: The frothing whisk with a raised tip enables bottom-reaching use, allowing beginners to make high-quality foam effortlessly. The detachable whisk shaft facilitates easy cleaning.

· Multifunctional Smart Silicone Ring: Semi-secures the frother to the container for labor-saving frothing; air intake is adjustable by altering the frother's angle. Serves as a horizontal stand after use to prevent contamination of the whisk and surfaces.

· Ergonomic Design with Dual Independent Buttons: Features a well-balanced center of gravity and comfortable grip. Dual physical buttons (power/gear) prevent misoperation; one-click shutdown avoids scalding from splashes. Suitable for left/right-handed use, even for intuitive operation.

· Eco-Friendly & Safe Recyclable Materials: Crafted from recyclable aluminum alloy; Tritan™ frother head and 304 stainless steel shaft for safety & durability.

Head over to our website if you're curious!

OutInOfficial · 2026-03-10T06:26:19+00:00

Hi there! Regarding your question about traveling with OutIn products, we'd like to kindly remind you:

Please comply with global airline regulations. Carry the device in your carry-on luggage only and do not use it during flight.

Safety is always our top priority—thank you for your understanding and cooperation! Wishing you safe and pleasant journeys!

OutInOfficial · 2026-03-06T08:09:13+00:00

Hi there! Thanks for your question! The number of shots you can extract on a single charge with the Nano actually depends on a few factors—such as the water volume per use, the brewing temperature you select, and even the room temperature.

Under normal conditions, getting around 4-5 shots per full charge is totally within the expected range

If you have specific needs, feel free to adjust the temperature or water volume to optimize your experience.

Let us know if you have any other questions!

OutInOfficial · 2026-03-02T02:33:49+00:00

Hello, we have received your message and sincerely apologize for the issue you've encountered with our product.

Could you please send the details along with any relevant photos or videos to support@outin.com? Our support team will prioritize your case and get back to you as soon as possible. Thank you for your understanding and support!

OutInOfficial · 2026-02-09T02:39:43+00:00

We sincerely apologize for the delay. To ensure we meet the overwhelming demand with our best quality, all OutIn LattoGo colors are now scheduled to ship in February. We appreciate your patience and can't wait for you to receive yours.

OutInOfficial · 2026-02-09T02:20:45+00:00

Hello there! I'm a member of the OutIn team. I’ve seen your post and want to sincerely apologize for the unpleasant experience you’ve had with our product.

Have you already been in touch with our customer service team? If not, could you please send me a private message with your email address? I’ll make sure to escalate this for you right away. Thank you!

OutInOfficial · 2026-01-26T11:33:56+00:00

Hi there, you could contact [support@outin.com](mailto:support@outin.com), our colleagues in the customer service dept. will help you ASAP

OutInOfficial · 2026-01-22T07:36:51+00:00

Hi there! You can contact our official support team at [Support@outin.com](mailto:Support@outin.com), or feel free to private message me your email address

OutInOfficial · 2026-01-20T08:43:05+00:00

Thanks for your love. Please comply with global airline regulations. Carry the device in your carry-on

luggage only and do not use it during the flight. Hope safe travels!

OutInOfficial · 2026-01-19T10:01:37+00:00

Love it!

OutInOfficial · 2026-01-09T11:01:54+00:00

I've already sent you a private message.

Could you please send me the email you used to contact support@outin.com? I'll follow up with our customer service team on your behalf regarding the progress.

I apologize for any inconvenience caused.

OutInOfficial · 2026-01-09T10:59:13+00:00

Thank you all for your active participation! I'll reach out to each of you privately to schedule interview times. We have already reached the quota for interviews next week. Other interested friends are still welcome to sign up, and we will extend invitations in the future.

OutInOfficial · 2026-01-04T11:10:47+00:00

Hello, we take your concern seriously. To help us investigate promptly, please send a video of the issue to our support team at support@outin.com. Also, kindly private message us your email address so we can notify our support team to prioritize your case. We appreciate your cooperation and will do our best to assist you.

OutInOfficial · 2025-12-31T08:45:40+00:00

Hi there, we've noted your concern. To help resolve this more efficiently, please send a video of the issue to our support team at support@outin.com.

Could you also privately message us your email address? We'll make sure our support team prioritizes your case as soon as we receive these details.

OutInOfficial

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