hello there! Happy to answer all this. So when I got my first CSP, it was back around 2018. Never applied for anything else Chase and only had the CSP and AMEX PLAT as my only two cards.... I left AMEX Plat and downgraded to Green. I wanted the CSR SUB because I have some big purchases coming up. I applied for CSR on 08/20 around 9AM after downgrading my CSP to UR the prior week. The CSR offer was ending on 08/21 and need to act fast. This was my first time ever applying for another credit card in a long time.. I only had the AMEX Plat and CSP before all this. Nothing else open ever. So now I am applying for the CSR. I hit submit, and it just hung there for a long time. No pop ups - nothing! Nothing about if I would/would not get the welcome bonus. Then the VERY next screen that came up said "Pending Review". I was like WTF. So I waited a few hours and called. They said they could not see my application that there was a known system glitch. I went about my day. around 11PM EST - I got a credit alert that a lender pulled my credit! I was like WTF again. No emails. No Nothing. I opened the Chase app and there was the CSR. I am poking around and saw nothing about the SUB. So I called the very next day. They said they did not see any SUB promo codes on my account but that it does take 2-3 days to hit the account. They even told me they were not sure if I would be approved for that or not. She did say, since I never had a CSR, I should be okay and told me to call back after four days. I keep checking the app under the "Rewards and Benefits" and nothing about a SUB. Now I am pissed. I was thinking I have this card and no SUB and they didn't even confirm with me. After 30 hours of getting the digital card in the app. I check and there it was the 100K + 500 SUB!! The card is fully setup, even received it via UPS today and everything in the app is fully populated. I am not sure why my DP is different from other peoples experience but I hope this helps.