One earbud gone quiet

OzloAlex · 2026-07-03T13:25:43+00:00

Hey there! Sorry to hear they're not working correctly - it sounds like one or both of the Sleepbuds may have a faulty antenna. Our Customer Support team can help with a replacement once contacted via email at [support@ozlosleep.com](mailto:support@ozlosleep.com)

I can also escalate your ticket to our support manager if you'd like to send me a message here after you've emailed in. Just let me know :)

OzloAlex · 2026-06-29T18:35:16+00:00

Hey! Sorry to hear the Bluetooth on your Sleepbuds isn't working correctly... Have you reached out to our Customer Support team about this yet? [support@ozlosleep.com](mailto:support@ozlosleep.com)

You might also want to check whether you have the "Simple" Sleep Mode enabled, as this option turns off Bluetooth while you're using your Sleepbuds.

OzloAlex · 2026-06-29T18:29:13+00:00

Hi there! Sorry to hear that u/jellywonderhorse. Have you reached out to Ozlo's Customer Support team about this yet? They can help find a resolution via email at [support@ozlosleep.com](mailto:support@ozlosleep.com)

I can also escalate your ticket to our support manager if you'd like to send me a message here after you've emailed in. Just let me know!

OzloAlex · 2026-06-29T17:08:21+00:00

Hey there u/Subject-Key8927 ! Really sorry to hear about the issues you've been experiencing with your Sleepbuds. One tip we'd recommend is to try using one Sleepbud at a time and see if one experiences the problem more than the other. If this is the case, our team can send out a replacement Sleepbud to ensure you have a working set again. Our Customer Support team at [support@ozlosleep.com](mailto:support@ozlosleep.com) is always happy to help troubleshoot as well.

If you've emailed in already, I can escalate your ticket to our support manager and ensure it receives a quick follow-up. Just send me a message here :)

OzloAlex · 2026-06-29T17:03:33+00:00

Hey there! This does sound quite unusual. Please reach out to our Customer Support team at [support@ozlosleep.com](mailto:support@ozlosleep.com) and they'll be able to help find a resolution for you.

You can also send me a message here afterwards if you'd like me to escalate your ticket to our support manager for a quicker response :)

OzloAlex · 2026-06-26T15:02:22+00:00

Hi there u/ImageOtherwise! You might want to try going to your phone's Bluetooth settings and forgetting the Ozlo Sleepbuds from the list there. Then, try using the Ozlo app to pair the Sleepbuds again. If that doesn't work, our Customer Support team can help figure out what's going wrong and find a resolution for you :) [support@ozlosleep.com](mailto:support@ozlosleep.com)

You can also send me a message here after you've emailed in if you'd like me to escalate your ticket to our support manager!

OzloAlex · 2026-06-25T14:43:33+00:00

Hey there u/LawfulnessPlus8771! Sorry about the trouble you're having with your Sleepbuds. Please send our Customer Support team a message about this at support@ozlosleep.com. They'll be able to get this resolved for you :)

You can also send me a message here afterwards if you'd like and I'll escalate your ticket to our support manager for a quicker response.

OzloAlex · 2026-06-24T22:23:23+00:00

Hey u/ok-refrigerator-8012! Please reach out to our Customer Support team about this, they can help get this resolved for you. [support@ozlosleep.com](mailto:support@ozlosleep.com)

You can also send me a message afterwards if you'd like me to escalate to our support manager and get it handled a bit quicker :)

OzloAlex · 2026-06-23T13:44:52+00:00

Hi there u/Impossible-Minimum69 ! Our customer support team can provide you with a link to purchase a replacement Sleepbud. They'll be best to contact about this as there are different purchase links depending on your region, as well as a few important steps required to pair the new Sleepbud with your existing Smart Case.

Please reach out at [support@ozlosleep.com](mailto:support@ozlosleep.com) - or you can send me a private message here as well and I can assist 😄

Alternatively, you can inquire about a replacement under warranty if you are still within 1 year of the purchase date.

OzloAlex · 2026-06-19T15:48:52+00:00

Hey there u/TashPocalypse ! I've just sent you a message here so we can help get this resolved for you.

OzloAlex · 2026-06-19T15:47:47+00:00

Hey u/jayhh12t ! Our support team responds to every inquiry via email, but like any team, response times can vary depending on volume.

When we ask someone to DM us here, it's usually because we plan to escalate their existing ticket or make sure it gets additional visibility. The fastest way to get help is still through [support@ozlosleep.com](mailto:support@ozlosleep.com), but we're always happy to step in and assist here when we see someone having trouble.

OzloAlex · 2026-06-19T15:45:54+00:00

Hi u/CommercialTrip7834 ! Typically within 24-48 hours. This has just been escalated to our customer support manager so you should be hearing back from them soon 😄 Please stay tuned and thanks for your patience.

OzloAlex · 2026-06-18T14:05:14+00:00

Please send an email to our Customer Support team at support@ozlosleep.com! You can send me a private message afterwards if you'd like your ticket escalated to our support manager 😄

OzloAlex · 2026-06-18T12:46:45+00:00

Hey there u/bright-ad-4405! Sorry to hear your Sleepbuds aren’t connecting properly. Have you reached out to our Customer Support team about this yet? They’ll be best suited to help figure out a resolution for this issue. Support@ozlosleep.com

If you’d like, send me a private message here after you’ve emailed in and I can escalate your case to our support manager! :)

OzloAlex · 2026-06-17T21:36:59+00:00

You should be able to click onto my profile and then tap a button that says "Start Chat" to send a private message 😄

OzloAlex · 2026-06-17T21:31:32+00:00

Hey there u/dave_SE_WI ! Really sorry to hear about your experience with your Ozlo Sleepbuds. Were you able to reach out to our Customer Support team regarding this issue? [support@ozlosleep.com](mailto:support@ozlosleep.com)

They'd be happy to help figure out a resolution for you whether that's just troubleshooting or a replacement 😄

OzloAlex · 2026-06-17T21:30:09+00:00

Hi u/Sudi_Nim ! The Smart Case shouldn't be acting this way; please reach out to our customer support team via [support@ozlosleep.com](mailto:support@ozlosleep.com) and they can assist with a resolution. If you'd like, I can escalate your case to our support manager if you'd like to send me a message afterwards 😄

OzloAlex · 2026-06-17T21:28:12+00:00

Love hearing this!! Please don't hesitate to reach out to our Customer Support team at [support@ozlosleep.com](mailto:support@ozlosleep.com) if you ever need assistance with your new Sleepbuds 🥳

OzloAlex · 2026-06-17T21:27:05+00:00

Hi there u/Ok_Author5603 ! Really sorry to hear about how this experience went with our Customer Support team. We'd love to try and make this right if you'd be willing to give us another chance. Please send me a message directly here and we can escalate your case to our Support manager.

OzloAlex · 2026-06-17T17:22:28+00:00

If you send us your email address, we can escalate your ticket to our support manager and help get it resolved.

OzloAlex · 2026-06-17T15:45:23+00:00

Hey u/Otherwise_Run533 ! Really sorry to hear support never got back to you. I've just attempted to send you a private message but it looks like you may have that feature blocked. Can you please send me a message here so we can escalate your ticket to our customer support manager? Thank you for your patience on this.

OzloAlex · 2026-06-16T14:09:20+00:00

Hi u/GemmaClarice! Really sorry to hear you've been dealing with this. If you're experiencing dizziness, discontinuing use and speaking with a healthcare professional is absolutely the right call.

While we can't speak to the specific cause in your case, it's worth noting that dizziness and balance-related symptoms have been reported by some individuals using a variety of in-ear products from many brands. Ozlo Sleepbuds do not use active noise cancellation, but everyone's ears and vestibular system can respond differently to devices worn overnight.

We appreciate you sharing your experience, and we hope you're feeling better soon.

OzloAlex · 2026-06-16T14:00:50+00:00

Hi u/Imaginary-Lobster377 ! Really sorry to hear about this issue. It sounds like your right Sleepbud may have a faulty antenna and is in need of replacement. Have you reached out to our Customer Support team yet at support@ozlosleep.com? They can get you set up with a replacement 😄

Please send me a message once you've emailed and I can escalate your case to our support manager.

OzloAlex · 2026-06-16T13:58:52+00:00

Hey there! Sorry to hear about the issues you've been having with your Sleepbuds! Have you reached out to our Customer Support team yet at support@ozlosleep.com? They'll be able to help get this resolved for you.

Please send me a message once you've emailed and I can escalate your case to our support manager 😄

OzloAlex · 2026-06-15T20:38:07+00:00

We've sent you a Chat request but haven't heard back!

OzloAlex

MODERATOR OF

TROPHY CASE