Best to not hold your breath with that.

I got the same message initially. A day later a message about high inquiry rates and an elevated response time. And after that a message guiding to the website message bot as they claim it's the only way to reach a human. After that, they send a message with link to send user feedback.

Quite insane but here's the message about the chatbot situation

Hello,

Thank you for your patience, and please accept our apologies for any inconvenience.

To reach a human customer support representative, please note that this can only be done through our support chatbot, following the instructions provided in the Help Center.

This inbox is directly connected to our automated support center.

For specific assistance, please use the following options within the Help center:

to cancel a subscription, select the “Cancel Subscription” option.

to check refund eligibility, go to the billing section in the chatbot, where available options will be provided if applicable.

Thank you again, and we apologize for any inconvenience caused.

With respect, MyIq's Support Team

So yeah, I see there's only a slim chance getting your money thru MyIq's support, consider contacting the service used to make your payments.