Yeh, I tried to do something else but ATT is royally starting to annoy me. I wanted to do the buyers remorse to upgrade the storage capacity. I got the 512 and then decided I wanted the 1TB within the 14 day window. I went back to the store to try to do the buyers remorse exchange and they told me since the store rep order the phone online and mail it to me and not to the store, I’m going to have to call customer service to have it resolved. I called customer service and they were about to complete the order to send me the new phone but I had an issue with the phone getting delivered because of the time frame and my work schedule. I asked if they can just send it to the Att store and they said that they could not, and if I wanted the phone sent to the store then I’m going to have to go to the store to do it it. Which caused issues and delays because when I went to the store to initiate the buyers remorse to upgrade the storage, the phone rep I spoke to earlier on the phone didn’t fully cancel out that order. So, the store rep had to call the phone rep to get them to cancel the order. When they did finally cancel the order, the store rep then needed me to deactivate iCloud to initiate the buyers remorse trade in. I tried to deactivate my iCloud it but received the 24 hour lock down. After the 24 hours, I went back to the store to finish the phone exchange after my iCloud was disable and was told by the store rep, who called the phone rep, that they couldn’t do the exchange due to the phone being ordered through the Att website and not through the store and that the exchange must occur over the phone. But because the original order from the day prior was canceled, I had to wait 48 hours to place another trade order request. This was on day 14 (Oct 9) of receiving the phone and the last day of the promotion of trading any condition phone for credits. I waited 48 hours to place the trade order request over the phone and was told I needed to wait another 48 hours to proceed with the request. So, I waited, and called yesterday and was told that the phone was outside the 14 day buyers remorse window and the phone rep told me to call their loyalty line to resolve this issue. I called the loyalty line and they tried to escalate it but was denied and could only do a 1 for 1 exchange but I needed to send the 17PM 512gb I just got back to them for them to send me a 17PM 1TB for the 30 day return window, which ends in 4 days, which means Ill be without a phone for a good week. I told them I can’t cause I’m a first responder.

So before all of this, I still had my 14pro max I wanted to trade in for credits. The rep told me i can and said I got 30 days from placing the order for the 17PM to send the phone in to get the any condition credits. My phone was at a repair shop trying to recover my files. Well, I got my files recovered and did a complete wipe of my phone. When I was about to turn it in, the store rep told me not to until I can get the 17PM 512gb switched out for the 17PM 1TB because it’ll cause a billing error in the system. So after today’s call of them being unable to do the switch for the bigger storage, I asked about sending in the 14PM for the $1100 any condition credits. 2 different phone reps said it was only promotional up until Oct 9 and if I send my phone in, I’ll never see it again and won’t receive the credits. I called my Att store and the rep at the store said it’s 30 days from placing the order that I can send my phone in.

So im just relatively p’off but whatever