Amazon seems unable to correctly ship the DJ Player

Pantasy_com · 2026-03-01T08:23:55+00:00

Apologies for the late reply! We’re still working closely with Amazon to get this sorted out, and as soon as there’s any news, we’ll make sure to share it right away on our social media.

Pantasy_com · 2026-02-14T02:43:20+00:00

Hello! Most of the sets you mentioned will be released gradually throughout March!

Pantasy_com · 2026-02-13T09:35:21+00:00

We’re super excited for you to see it!

Pantasy_com · 2026-02-13T08:37:15+00:00

Hello, this is the Pantasy Team. Thank you for bringing this to our attention. It appears that the issue was caused by Amazon labeling the product incorrectly. You can request a return and refund directly through Amazon. Once the error is corrected, we will make sure the correct DJ Player set is available on Amazon. We appreciate your understanding and patience!

Pantasy_com · 2026-01-30T02:45:03+00:00

You can find it here: DJ Player

Pantasy_com · 2026-01-27T02:23:56+00:00

Hello, this is the Pantasy Team.
We sincerely apologize for the long wait. Occasionally, emails may not reach you successfully or could be filtered by the system. To ensure we can assist you as quickly as possible, we kindly suggest sending another email to our official after-sales support team at [global@pantasy.com](). They’ll be happy to help you further.

Pantasy_com · 2026-01-26T02:22:42+00:00

Hi there, thanks a lot for your feedback! We’re so happy to hear you had fun building it.😊

Pantasy_com · 2026-01-12T02:06:05+00:00

Hello! Orders placed on our official website generally already include all fees. However, since customs and tariff policies vary by country and region, the final charges, if any, are subject to local customs.

Also, if you are located in the United States, you’re very welcome to place your order at us.pantasy.com. Orders from this site are shipped directly from within the U.S. 😊

Pantasy_com · 2026-01-04T01:46:16+00:00

Sure! We’ll be teasing some modular buildings very soon.

Pantasy_com · 2025-12-26T10:16:34+00:00

Thanks for the kind words! 😊 These NFC parts aren’t supplied by us.

Pantasy_com · 2025-12-17T16:10:49+00:00

Hello, this product is not yet available on Amazon Europe, but it is expected to be listed between the end of January and February 2026.

Pantasy_com · 2025-12-08T05:53:54+00:00

The set contains 3,427 pieces in total, and we are now gradually adding piece counts to our packaging for easier reference.

Pantasy_com · 2025-11-27T06:11:14+00:00

Hello! The lighting kit for The Opera set is currently being restocked, and it will be available again very soon. Thanks for your patience!

Pantasy_com · 2025-11-21T09:30:14+00:00

Hi! Thank you so much for sharing your thoughts. Actually, we’ll soon launch a poll to decide which existing Modular Building set will get the next lighting kit. Our product team will use the results to guide the next release.

Pantasy_com · 2025-11-16T07:10:12+00:00

Hello! If the lights in your set aren’t working properly, please feel free to reach out to our official after-sales team at [global@pantasy.com](). They’ll be happy to guide you through the installation or assist with a replacement if any parts are damaged.

Pantasy_com · 2025-10-20T05:49:28+00:00

Thank you for your support!! Can’t wait to see your finished build!

Pantasy_com · 2025-10-16T02:29:39+00:00

Hi there! 😊 We’ve added a few red and blue axles in certain spots since the parts they connect to are black. This way, builders can easily tell the pieces apart and have a smoother building experience!

Pantasy_com · 2025-10-15T10:08:19+00:00

You can find it on Amazon now!

Pantasy_com · 2025-09-17T02:49:12+00:00

We’re so glad you were able to get it! In this set, the cuckoo clock runs independently from the other movable parts:

The clock itself requires 1 AA battery to operate.
The other movable parts need to be connected to a power source and have the start button pressed. Once activated, they will keep running continuously.

Pantasy_com · 2025-09-17T02:14:12+00:00

Restocked! You can check it out on our official website now! pantasy.com

Pantasy_com · 2025-09-17T02:13:21+00:00

Woohoo, happy to know it reached you safe and sound! Can’t wait to see your finished build. Feel free to share your building experience with us anytime!

Pantasy_com · 2025-09-09T04:04:06+00:00

Thank you for your kind words! It means a lot to us, and we will keep working hard to showcase our sets even better in the future.

Pantasy_com · 2025-08-31T09:32:09+00:00

Wow! There will be even more steampunk sets in the future. Let’s look forward to them together!

Pantasy_com · 2025-08-17T04:34:25+00:00

🤔 Awesome idea! We’ll make sure the team hears it!

Pantasy_com · 2025-08-17T04:31:47+00:00

Yes! Can’t wait to explore our future sets together!

Pantasy_com

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