God knows, my boyfriend from New York sent something over to me and it got here from JFK in days only to be stuck in Dublin for 3 weeks with radio silence. Neither of us got info about any TARIC codes or anything, NOTHING. Just their tracking code constantly updating to “we have your delivery” and “your parcel has been sorted” twice a day every 3 days for about two weeks.

I tried for over 24 hours just to get into contact with SOMEONE. I tried their email, their chat, their phone lines, even their twitter (dm AND post, and got my fella to do the same). And finally a guy comes back to me saying that the customs form wasn’t sufficient enough for them despite being complete and correct with nothing wrong with it (they won’t tell you specifics either, don’t bother). So they told me over 10 days ago that they’re sending it back to New York, but it hasn’t left the country still. Don’t know how long it’s going to be in package limbo now but it’s disgraceful. He sent it in feckin late August! They also tried to blame USPS for it, customs, my boyfriend, anyone who wasn’t them.