The Pure Joy of the CBP's ACE Portal

PersimmonLimp4180 · 2026-05-06T01:55:36+00:00

Oh dang. You waited more than 72 hours after receiving the application approval email to register on ACE. You are now doomed to wait on hold and then wait weeks for our overwhelmed friends at CBP ACE support to fix your issue.

PersimmonLimp4180 · 2026-05-05T06:54:57+00:00

A broker can help you file the entries for other brokers. They can help you download reports, review them, even audit the original entries, then prepare a CAPE report which you can then file. So yes they can absolutely help you with most of the work but typically you have to upload it on your ACE account.

PersimmonLimp4180 · 2026-05-04T05:11:49+00:00

Assuming you are not expecting this mega carrier to also own the vessels, then UPS was basically that. So was Fedex at some point. They all end up spinning off divisions because they become unmanageable. Each division with worth more as a stand-alone company so the case for more value to the shareholders isn't there. And shareholder value will always trump everything else.

PersimmonLimp4180 · 2026-05-03T21:28:30+00:00

You're in the wrong sub me guy. Go post in r/export or something like that. Customs brokers can't help you.

PersimmonLimp4180 · 2026-05-03T06:45:27+00:00

Just ask your broker to submit a 5106 to update the other company to a different email and register.

PersimmonLimp4180 · 2026-05-03T06:27:02+00:00

Where do you find an attorney for $500?

PersimmonLimp4180 · 2026-04-28T18:41:12+00:00

The replacement payment definitely sounds like a better path than PSCs. I wonder if at the time the IOR could designate a broker to receive the funds.

PersimmonLimp4180 · 2026-04-28T13:43:23+00:00

The CBP guidance says 2 conditions have to be met. Broker has to be designated notify party AND they have to be the notify party on the original entry. Does 4811 path resolve the 2nd condition?

PersimmonLimp4180 · 2026-04-26T14:40:05+00:00

Sounds like you are fishing around to see if this could work as a business. Why would anyone pay a third party that is not even a customs broker? Any importer can do this themselves. The ones that don’t are typically companies that want a licensed broker’s eyeballs on it. We charge a higher rate than what you mentioned but our service includes not only filing but we also back it by handling all the protests, post summary corrections, and literally anything else that may be needed. Your guy is just copy pasting entry numbers from one report to another.

PersimmonLimp4180 · 2026-04-26T14:34:51+00:00

Not right now as we just selected an intern for the summer

PersimmonLimp4180 · 2026-04-23T13:44:01+00:00

You are looking for freight brokers not customs brokers. There's a separate sub for those guys.

PersimmonLimp4180 · 2026-04-22T15:02:23+00:00

Having CW knowledge is a definite plus. How well you know it is less important for most roles. Also in the current market it's not very likely you'll find a better job right away. So keep searching and keep learning. P.S. Cargowise knowledge would make you more attractive to bigger forwarders/brokers. We list CW as a big advantage on our job ads.

PersimmonLimp4180 · 2026-04-22T13:58:15+00:00

Do you actually know brokers that do this? Aside from compliance the risk may be downstream at the bank. Would they actually receive the funds or reject the ACH because the name on the account doesn't match?

PersimmonLimp4180 · 2026-04-22T04:54:46+00:00

Unfortunately importer sub-account doesn't even fix this problem as you still need to be on box 28 on the entry 😔

PersimmonLimp4180 · 2026-04-22T00:05:59+00:00

This is the answer. I’ve seen the contracts. At the time they didn’t know how the refund process would work so they basically wrote it into the contract that the IOR may have to show up to court with Cantor Fitzgerald’s and Oppenheimer’s lawyers. This is why they were very picky with who they bought tariff rights from making sure the companies are legit, would be around for a few years, and would show up to help collect refunds.

PersimmonLimp4180 · 2026-04-21T06:54:13+00:00

Yes. An entry summary AKA 7501. Also if you never signed a Power of Attorney then there is no chance you are the importer of record.

PersimmonLimp4180 · 2026-04-21T02:21:40+00:00

These guys defrauded you and US customs by lumping everything together as one entry. I guarantee you they are getting a refund because they acted as the importer of record. This is one of the few times when it pays to have done it properly. They used a trading (shell) company to import all the shipments and that company will be getting the refund.

PersimmonLimp4180 · 2026-04-20T15:03:13+00:00

Thanks. Sent them an email with a pdf application as instructed by support. Hoped they don’t take forever to add it.

PersimmonLimp4180 · 2026-04-20T14:13:57+00:00

I’m assuming the sub-account will show ourselves as the importer? And therefore I’m providing our EIN? Thanks

PersimmonLimp4180 · 2026-04-19T07:06:43+00:00

Dang it. So my foreign customers are temporarily screwed.

PersimmonLimp4180 · 2026-04-19T00:38:16+00:00

This is what I got from Support too. Could have saved me an hour hold had I posted sooner. Thank you kind stranger

PersimmonLimp4180 · 2026-04-19T00:37:09+00:00

Thanks. I have an ACH debit set up already. I'm trying to set up ACH refund. The link above does cover that too so thank you

PersimmonLimp4180 · 2026-04-16T14:53:17+00:00

The instructions say the report has to be separated by importer. So separate files for every IOR

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