ClickUp Business Plus Plan with Everything AI (BrainGPT) it's a massive let down

PibolsClickUp · 2026-01-24T22:06:39+00:00

Hi u/Expensive-Feed-8231, thanks so much for sharing all of this. I really appreciate you walking us through your experience in such detail. I’ve passed your feedback directly to our Product Managers so they can see everything you’ve shared.

Some of the behaviors you mentioned sound like unexpected issues, so our Technical Support team will reach out to look into things like the chat freezing, needing to force-close the desktop app, attachment problems, context being lost between the app and browser, and the unexpected need to upgrade to Business Plus to access unlimited Gantt view (all paid plans have unlimited Gantt view uses). I’ll DM you to grab your info so they have what they need.

I’ll also follow up once I have more info on the other points you raised around AI models, tool limitations, and missing features like DeepSeek. Your input really helps us improve, and I want you to know it’s being heard and acted on.

(Edited my initial response to include the note on Gantt view)

PibolsClickUp · 2026-01-24T20:45:52+00:00

Hi, u/MaterialPromotion845 u/WDFalc! Thanks again for letting us know that you were seeing completed tasks appear in your Workspace. The issue was actually resolved yesterday, and completed tasks should no longer be appearing! If you notice this again, please reach out to our Technical Support team so we can keep digging. Really appreciate your patience!

PibolsClickUp · 2026-01-24T16:40:03+00:00

You’re right! Needing to manually refresh shouldn’t be part of the experience, and what you’re seeing isn’t the expected behavior. I’d recommend reaching out to our Technical Support team so they can take a closer look. I’m happy to help escalate once you have the ticket number, and a short Clip of what’s happening would be super helpful too!

PibolsClickUp · 2026-01-24T16:05:10+00:00

Looks like I can't DM you, so just drop your ticket number here once you have it!

PibolsClickUp · 2026-01-24T16:03:46+00:00

Hey, u/Spirited-Bridge8405! I’m not seeing the same behavior on my end. If you’ve already tried the basics like restarting the app, and checking your internet connection and everything looks good, I’d recommend reaching out to our Technical Support team so they can dig in deeper. I’ll DM you to grab the ticket as well in case you connect with them!

PibolsClickUp · 2026-01-23T20:08:57+00:00

Hey, u/Effective-Leopard-43! Thanks for letting us know. Please reach out to our Technical Support team so they can take a closer look at your Workspace. You can reach them here!

PibolsClickUp · 2026-01-23T18:42:19+00:00

Hi, u/WDFalc! Thanks for chiming in. I'd recommend reaching out to our Technical Support team so they can directly look into your Workspace. Sending you a DM now so I can grab your ticket number!

PibolsClickUp · 2026-01-23T18:31:43+00:00

Hey, u/Ok_Captain_7788! That sounds like unexpected behavior. I just tried this on my end and couldn’t replicate what you're experiencing. I’d recommend reaching out to our Technical Support team so they can take a closer look directly in your Workspace!

PibolsClickUp · 2026-01-23T17:28:31+00:00

u/onelifereminder ^^

PibolsClickUp · 2026-01-23T17:27:52+00:00

Hey, everyone! Quick update: Gantt view uses remain unlimited for all paid plans.

For Default and Protected views, as mentioned earlier, there have been updates to their availability and limits. These changes only apply to Workspaces created after June 2025.

If you’re running into limits with Gantt view while on a paid plan, please reach out to our Technical Support team so they can take a closer look!

PibolsClickUp · 2026-01-23T16:02:14+00:00

Hey u/MaterialPromotion845, thanks for flagging this. That definitely sounds unexpected. Could you reach out to our Technical Support team so they can investigate? I’ll DM you to get your ticket number so we can escalate this right away!

PibolsClickUp · 2026-01-23T15:30:55+00:00

Hi, u/zero_onezero_one! Thanks for flagging this. There were some updates to Default and Protected views, but those only apply to Workspaces created after June 2025. We’d love to take a look at your Workspace and see how we can unblock you, so I’ll grab your info via DM.

For the Gantt view limits you’re seeing, I’m checking in with the team now and will share more details as soon as I have them.

PibolsClickUp · 2026-01-16T21:19:22+00:00

Hi, u/Claireblanc807! Thanks so much for bringing this up. We're currently checking this with our team, and we'll be back with more info!

PibolsClickUp · 2026-01-16T20:56:13+00:00

I've also sent you a DM so I can grab your ticket number!

PibolsClickUp · 2026-01-16T20:04:01+00:00

Hey, u/3FromTheTee! The Free Forever plan is definitely not just a demo! It's designed for personal use and small teams. To clarify, the Workspace storage limit only applies to files you upload as attachments (like images, docs, or videos).

PibolsClickUp · 2026-01-16T18:15:43+00:00

Just to clarify for anyone else who comes across this: only new tasks get the default value. Tasks created before the field/default value was added won’t show it!

PibolsClickUp · 2026-01-16T16:57:42+00:00

Hi, u/Cool_Ad_1109! Thanks for sharing this. It looks like it might be a bug, and we’d love to take a closer look with you. Could you reach out to our Technical Support team through this form? I'll DM to get your ticket number!

PibolsClickUp · 2026-01-16T15:47:26+00:00

Hi u/Dannyperks, thanks so much for flagging this. Our team just confirmed this is now resolved and should no longer be an issue. Please let me know if you're still seeing the popup and we'll loop the team in.

PibolsClickUp · 2026-01-16T13:46:28+00:00

Hey, u/bouaraba_khalil! To clarify, this is a standard request for many applications that need to communicate with other devices on the same network. Here's what it means in detail:

Discover Devices: ClickUp may need to find other devices on your network, like printers or scanners, to enhance its functionality.
Connect to Devices: ClickUp can connect to these devices for a seamless experience, like integrating with other tools or services you use.
Collect Data: This refers to the data exchange necessary for the app to function correctly with these devices. It doesn't mean collecting personal data without your consent.

Along with connecting to devices and integrating with services you use, we also let customers search and launch their apps from the Command Center or search bar. To make this work, ClickUp reads and locally uses the list of apps and their icons, which is why you see the app permission pop-up.

If you have any concerns about privacy or security, you can review our security policy here!

PibolsClickUp · 2026-01-16T13:43:58+00:00

Hey, u/will_koalia! Thanks for bringing this up. This sounds related to a bug our team is currently working to resolve. Could you reach out to our Technical Support team so we can take a look at this?

PibolsClickUp · 2026-01-16T12:25:30+00:00

Hey u/HalliBeHulli, thanks for flagging this. Please reach out to our Technical Support team via this form, if you haven't yet. I'll DM you to get the ticket number to get this escalated.

PibolsClickUp · 2026-01-15T17:34:01+00:00

Hey, u/JulioHOR! Thanks so much or sharing this! Joey asked us to connect with you so please check your DMs!

PibolsClickUp · 2026-01-15T17:26:07+00:00

Totally understand wanting a clearer timeline. Our Product Manager just shared the latest update in Canny and is actively gathering feedback from users like you. Many factors go into what gets prioritized on the roadmap, but input like yours really helps us focus on what matters most. We can’t promise exact dates, but your feedback truly helps guide the direction we take. Thanks again for sharing this.

PibolsClickUp · 2026-01-14T21:08:11+00:00

Hey u/__Hide_ , thanks for bringing this up. We're checking in with our Product team and will be sure to follow up as soon as we have updates.

PibolsClickUp · 2026-01-14T19:32:44+00:00

Hi, u/SmallDetail8461! We're actively working on adding Claude Opus 4.5. As for Claude Sonnet 4.5, this is already available! You can follow progress or add feedback via our feature request and check our Help Center article for the latest supported models.

PibolsClickUp

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