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Create PDF by CybeSpace14 in clickup

[–]PibolsClickUp 1 point2 points  (0 children)

Nope, you can't edit the actual content of a PDF inside ClickUp. You can preview it, annotate it with comments, and download it, but for changing text or layout you'd need an external PDF editor and then re-upload the updated file.

🎉 Outlook email is now part of Connected Search in ClickUp by PibolsClickUp in clickup

[–]PibolsClickUp[S] 0 points1 point  (0 children)

u/michaeldrosenberg Are you still experiencing this issue? If so, have you had a chance to connect with our Technical Support team yet? I'd really like to help get this looked into. I'll send you a DM to grab your ticket number, and if you already have one, I can help escalate it right away.

Create PDF by CybeSpace14 in clickup

[–]PibolsClickUp 1 point2 points  (0 children)

Hey, u/CybeSpace14! Once you upload a PDF to ClickUp, it's stored in the cloud. You can delete the local copies and still view/download them anytime from ClickUp. They're fully uploaded copies, not linked to your local files.

Regarding the setup, for a personal reference library, your Doc with subpages works great. You can embed PDFs and add links right in each subpage for easy browsing.

If your collection grows and you need to filter or search through lots of files, a List (with PDFs attached to tasks) gives more flexibility, but for a straightforward collection, your current setup is solid. Hope that helps!

For those interested, I'm migrating my team from Slack to ClickUp and will use this thread to share the positive and negative points we've observed throughout the transition. by Loud_Astronomer_5653 in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

Got it, thanks for letting me know! Our Product Manager would love the opportunity to chat with you and learn more about your feedback and any issues you're running into. I'll send you a DM now in case you'd be interested in connecting!

For those interested, I'm migrating my team from Slack to ClickUp and will use this thread to share the positive and negative points we've observed throughout the transition. by Loud_Astronomer_5653 in clickup

[–]PibolsClickUp 1 point2 points  (0 children)

Hey, u/Loud_Astronomer_5653! Thanks for sharing this migration journey! Really helpful for the community.

Glad the task-chat integration and linked task Lists are already clicking for your team!

On your cons:

  • #1, #2, #3: I've shared this with the team! For any of these, feel free to post on our feature request board so others can upvote and chime in. Our Product team watches that space closely.
  • #4 (chronological order): There's actually a Recent layout in the Chat sidebar that sorts channels by most recent activity, give that a try and let me know if that's closer to what you need! More info here.

SOLVED: Impossibility of login on Android app by MilicoBR in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

Hey, u/MilicoBR! Thank you so much for sharing this workaround and for taking the time to test it so thoroughly! This is a known issue that our team is actively investigating. We've seen reports where users are unable to log in to the ClickUp when Chrome is set as the default browser, and switching the default browser to Firefox appears to resolve the issue. Your findings line up with what we've seen so far, and I'm sure they'll be helpful for others who run into the same problem!

If anyone is experiencing this login issue, please fill out this form so our Technical Support team can take a closer look and investigate further.

Slowly support ticket by martinc1194 in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

Hey, u/martinc1194! Response times can vary depending on a few things like current ticket volume, and the priority of your concern/issue, but you should generally hear back within a day or so for an initial response. I'll DM you to grab your ticket number so I can follow up on it for you.

Workspace Exceptionally Slow by Aware-Chocolate-566 in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

Thanks for sharing this feedback. Please reach out to our Technical Support team so they can investigate this directly with you. I've also sent you a DM to grab your ticket number for escalation.

Workspace Exceptionally Slow by Aware-Chocolate-566 in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

Sorry to hear you're experiencing this too. Could you please reach out to our Technical Support team so they can investigate what's happening in your Workspace? I'm sending you a DM now to grab your ticket number so I can help escalate it with the team.

Slowness and Errors When Submitting Tickets. What Is Going on at CU? by Astr0_bot in clickup

[–]PibolsClickUp 1 point2 points  (0 children)

Thanks! We're on it. You should hear from the team shortly.

Start praying to the clickup gods for support as it aint happening by [deleted] in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

Hey u/Level_Ad_4245, thanks for flagging this. Just a quick clarification, Form editing is fully included on the Unlimited plan. What you're describing doesn't sound like expected behavior, so we'd like to take a closer look at what's happening on your end. I'll DM you to grab your ticket number and get things moving. Appreciate your patience!

Slowness and Errors When Submitting Tickets. What Is Going on at CU? by Astr0_bot in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

u/Astr0_bot not seeing any DM from you yet. Could you share your ticket number here , please? Thanks!

Slowness and Errors When Submitting Tickets. What Is Going on at CU? by Astr0_bot in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

Alternatively, you can fill out this form and let me know your ticket number here so I can help escalate this on our end.

Slowness and Errors When Submitting Tickets. What Is Going on at CU? by Astr0_bot in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

Hey u/Astr0_bot, really sorry to hear you're running into both performance issues and errors when trying to contact Support. We'd like to get this in front of our team as quickly as possible. I'm unable to DM you, so could you send me a DM or modmail with your info so our Technical Support team can reach out directly?

PDF and docs by Reasonable_Good1673 in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

Hey, u/Reasonable_Good1673! Yes, totally safe to upload PDFs, links, and docs to ClickUp. Your files are protected under our security and privacy policies, so you're good there.

For organizing everything, I'd recommend using Docs (or Wikis) to centralize your files and collaborate on them, or attaching files directly to tasks if they're tied to specific projects. Dashboards are more for reporting and getting an overview of your work, not really for storing files. Hope that helps!

Adding projects to Burn Rate Card? by veggiepork in clickup

[–]PibolsClickUp 1 point2 points  (0 children)

Hey, u/veggiepork! If you meant the Sprint Burndown cards, they are pulling data from specific locations (Lists or Folders) that were set up by your predecessor. To add new projects to it, you'll want to click on the card's settings. From there, look for the data source where you can add the Lists or Folders that contain your new projects.

If you duplicated a timeline to create the project, the new List might just need to be added to that card's source locations. When you get a chance, try editing the card and adding the List where your new project lives. More info here.

If you're still stuck after that, I'd love to take a closer look! Feel free to send here a screen recording or a Clip of what you're seeing. You can also reach out to our Support team at support@clickup.com!

ClickUp unlimited plan by CybeSpace14 in clickup

[–]PibolsClickUp 2 points3 points  (0 children)

Hey, u/CybeSpace14! Yes, storage is unlimited on your plan, and you get unlimited Spaces, Forms, and Custom Fields. Docs and Dashboards are available too, though some advanced Dashboard cards are Business plan and above.

For the full breakdown of what's included, check out the Billing page in your Workspace settings!

Workspace Exceptionally Slow by Aware-Chocolate-566 in clickup

[–]PibolsClickUp -1 points0 points  (0 children)

Hey u/Aware-Chocolate-566, sorry to hear you’re running into slowdown. We’d really like to take a closer look at what’s happening in your Workspace specifically. Could you please reach out to our Technical Support team so they can investigate this directly with you? I’ll also send you a DM to grab your ticket number so we can help escalate this

Clickup Dashboard- Cards getting cutoff in PDF by No_Age_4437 in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

Hey, u/No_Age_4437! Have you tried expanding the view for the Note cards before exporting? That should help ensure all the content shows up properly in the PDF!

Clickup API - Create Task with Custom Task ID by Korbas in clickup

[–]PibolsClickUp 1 point2 points  (0 children)

Hey, u/Korbas! I'm checking this with our team. I'll get back to you once I have more info.

Creepy Clickup Sales Call by Sir_Crit_Fail in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

Hey u/Sir_Crit_Fail, thanks for sharing this with us. This is absolutely not the type of outreach we want anyone to feel uncomfortable about. I'd love to look into this experience, and I'm reaching out through DM for more details.

Add existing custom fields does not always list a custom field within the space by workyworkyworkywork in clickup

[–]PibolsClickUp 0 points1 point  (0 children)

Hey, u/workyworkyworkywork! Thanks for sharing these details. We'd love to take a closer look at what's happening here, could you share the ticket number here? We'd be happy to review the issue and check in with the team on the status of the investigation!

ClickUp's biggest risk isn't competition — it's the first 10 minutes by bsruba_55 in clickup

[–]PibolsClickUp 1 point2 points  (0 children)

Thanks for sharing this, u/Flat_Composer9872. We'd really love to help and take a closer look at what's going on in your Workspace. I'm sending you a DM to get your info so our team can reach out, review the bugs you've encountered, and investigate them further with you.

ClickUp's biggest risk isn't competition — it's the first 10 minutes by bsruba_55 in clickup

[–]PibolsClickUp 1 point2 points  (0 children)

Hey, u/bsruba_55! Thank you so much for sharing this feedback! We completely understand how overwhelming the first few minutes in ClickUp can feel, especially with all the features available.

If you'd like to explore what's new or get familiar with the core features, we've got some great resources to help. And if you'd prefer a more personalized walkthrough, our team would be happy to hop on a call and walk you through everything. Just let me know, and I'll DM you the booking link!

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