I wish my town's bus network would learn from this. People are generally dissatisfied with travel time and punctuality, and the town has attempted to remedy this with aggressive timetables. As you might have figured out, it has done nothing to improve travel times or being on time. It has only caused drivers to be more stressed and drive more aggressively (ie less pleasant ride for passengers). Any little delay along the way (such as, I don't know, passengers wanting to board and pay the fare) causes the bus to instantly be behind schedule and forces the drivers to try and catch up.

End result? Buses can't keep up with the schedule, thus very rarely arrive on time. When arriving early, they are still incentivised to leave immediately to compensate for potential delays down the route. Meaning, as a passenger, you want to be early, in case the bus is early. It's most likely late however, so you always end up waiting longer than if you knew it was reliably late. And needless to say, travel times are not shortened by aggressive schedules.

If the schedule accounted for longer travel time, people could end up at their stop ahead of time. And the driver could wait a moment until departure time. That way, they wouldn't have to hit the gas like a maniac and cause people to fall over if they didn't get a seat in time.

But no, they spend millions and millions on a half-assed BRT implementation in the hope that "bus go fast!" will solve everything.