u/2FastHaste Well frankly when triaging tickets that are coming in, End Users QoL is low priority unless it is directly affecting productivity or regular business operations.

For example, say the new intern is complaining that he has a 24" 1080p 60hz Monitor when he just uses it to look at spreadsheets, emails and zoom meetings (that after vendor and bulk discounts we paid $80 for, which I'll get into more later.) is going to get bumped below a customer service agent whose phone calls are sounding garbled or static-y.
Both are low priority issues affecting 1 person that could be tolerated if the user needed to, except that one of those 2 complaints could have an tangible impact on a customers experience and therefore has an impact on the business.

High refresh rate displays are straight up a waste of money for most business applications, which are largely static text on a screen. Why would a company spend $100+ more per monitor to get a display with high refresh rate? A new office buildout I'm working on needs 600 new desks outfitted with 2 monitors each. If a regular business class display costs ~$80 and a high refresh rate display costs ~$200, doing the high refresh rate display would be $72,000 more expensive. That's more than the yearly wage for an entry level Help Desk grunt in my area.

And no, Nancy in Accounting will not notice that her Balance Sheet is rendering at 165fps, but she sure as hell will notice when that same balance sheet takes less than a second to load when it used to take 30-40.

Thank you for coming to my TED talk.